1/5 Karla I. 5 months ago on Google • 1 review
I
had
an
terrible
experience
with
this
restaurant
recently.
The
personnel
at
the
establishment
were
uncooperative
and
exhibited
extremely
rude
behavior.
Upon
our
arrival,
before
my
husband
was
even
able
to
say
we
had
a
reservation,
the
man
working
in
the
front
shook
his
head
and
said
"No."
My
husband
politely
proceeded
to
tell
him
we
had
a
reservation
and
the
staff
member
raised
his
voice
to
us
saying
"No"
while
yelling
other
words
in
french.
Even
after
presenting
a
screenshot
of
our
online
reservation,
the
staff
persisted
in
not
honoring
it,
stating
that
the
reservation
was
not
in
their
system,
even
though
I
made
the
reservation
two
days
prior
and
he
had
the
photo
proof
right
in
front
of
him.
While
I
acknowledge
the
possibility
of
a
system
error,
the
refusal
to
accommodate
us
in
light
of
the
evidence
presented,
coupled
with
the
perceived
abundance
of
available
seating,
raises
concerns.
The
experience
felt
personally
directed,
and
I
cannot
discount
the
possibility
of
bias,
given
the
assertion
that
the
reservation
was
not
recognized
despite
concrete
proof.
Either
way,
none
of
this
excuses
the
mans
appalling
behavior.
The
overall
experience
was
both
disappointing
and
unacceptable.
You
would
think
a
highly
rated
establishment,
such
as
this
place,
would
maintain
a
level
of
professionalism
and
hospitality
expected
in
the
service
industry.
Tourist
be
warned.
If
you
are
considering
eating
here,
I
highly
recommend
you
try
Chez
Grand-Mere
instead.
It's
also
a
highly
rated
classic
Lyonnaise
restaurant
with
great
atmosphere
and
service.
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