(Translated by Google) We bought a sofa and asked for delivery to us. The delivery men felt that our staircase was too steep and they didn't deign to take it upstairs! The saleswoman told us that there would be no problem. As a result, we had to take care of it ourselves. After complaining to customer service to be reimbursed for the delivery: refusal! So we are paying for work not done. Very very disappointed. This sign has really lost in quality after the takeover by IKEA. No professionalism in customer service. No commercial spirit. Go your way. (Original) Nous avons acheté un canapé et demandé la livraison chez nous. Les livreurs ont estimé que notre escalier était trop raide et ne ils n'ont pas daigné le monter à l'étage ! La vendeuse nous avait pourtant affirmé qu'il n'y aurait aucun problème. Résultat, nous avons dû nous en occuper nous même. Après réclamation auprès du service client pour se faire rembourser la livraison : refus ! Nous payons donc pour un travail non fait. Très très déçu. Cette enseigne a vraiment perdu en qualité après le rachat par IKEA. Aucun professionnalisme du service client. Aucun esprit commercial. Passez votre chemin.

Cute store even though a bit pricey. Good location nice range of decoration.

Cool! I bought a toaster SMEG. It's wonderfull. I ready like this brand.

This review only concerns the internet as it is not possible to evaluate them directly on the site. BE CAREFUL, don’t be fooled! Above all, do not buy products that have not yet arrived in their warehouse. When it says “shipped within 10 weeks” that’s a lie. I placed an order for a whole set of tableware in April, 7 months later I still have nothing! The customer service information is misleading. It is unacceptable to make you hope for nothing. On the other hand, I did not receive a full refund for my order. They also dare to make you pay the shipping costs, what a shame... So I find myself with a habitat card (to benefit from a reduction on shipping costs) which will be of no use to me since I will never order from them again …

I bought a sofa at Habitat Lille but flooded the other cities with information: RUN!! You will never be delivered or reimbursed (we discovered that our reimbursement request file had simply been closed!!). We ended up being reimbursed but by going through the store and threatening to file a complaint directly against the manager and not to leave the store without having won our case. We were ready to take the next step: stay on site and notify all the customers who were returning. We were determined, calm but firm. Customer service is a scam, don't expect anything from it!!

Great selection, excellent customer service, several English speaking customer service Representatives

We are still waiting for our chest ordered on May 25... Deliveries promised several times. Today, Saturday November 4, our charming store contact will come back to us next Tuesday after having raised the problem with her manager. I would like to point out that we do not live in the middle of nowhere but in Lyon. Yes, negative stars would be welcome. This is my first negative review posted since this possibility existed. Next step, I believe, a request for a refund. I'm afraid I'll have to climb Everest and K2 on the same day.

Is negative stars possible? Company of crooks and incompetents Sofa ordered at the end of May 2023 in store. Delivery scheduled for mid-July. In mid-July we had to call because there was no news. Delay until early August. At the beginning of August no nws so call (always at the customer's expense) Late August. End of August call because no news. Late October. end of September call because no news late mid-November. Cancellation of order for non-compliance with the contract on 27.09. 28.09 electronic form received for reimbursement. From : ALWAYS NOTHING. Email and calls every day since 12.10 (legal deadline for remittance of funds). NOTHING So-called priority file in accounting A SHAME A deplorable hotline. No one responsible. No reminders, no follow-up. Lyon store management can do nothing. Central sales management apparently didn't like it. Report to fraud prevention. ALWAYS NOTHING. What do you have to do to receive your money that you are keeping illegally?????we are talking about €1,360 What's it like to work for crooks?

(Translated by Google) We regret the old store on Place de la République, which is more accessible and larger. There is finally little furniture in this new location. We wanted to see an outdoor armchair for which we had received an advertisement by email. Not having it on the shelf, we will look elsewhere. It seems essential to us to be able to try out a chair before buying it. Shame. (Original) On regrette l’ancien magasin place de la République, plus accessible, plus grand. Il y a finalement peu de meubles dans ce nouvel emplacement. On voulait voir un fauteuil outdoor dont on avait reçu la publicité par mail. Ne l’ayant pas en rayon on cherchera ailleurs. Il nous semble indispensable de pouvoir essayer un fauteuil avant de l’acheter. Dommage.

Nice offering but staffing not customer minded.

If you are looking for merchants who collect your money and deliver to you two months late, you are in the right place! Terrible customer service and absolute customer neglect. Cancellation at the time of the appointment, no more information for a month, hypocritical and cloying customer service... A real bunch of incompetents except: to collect the bill! Terrible, to flee urgently, can't wait to file for bankruptcy!

(Translated by Google) Nice design but sofa not up to its price broken foot after 6 months of use... very dangerous: high sofa or pets can easily stay under it. (Original) Joli design mais canapé pas à la hauteur de son prix pied cassé au bout de 6 mois d’usage … très dangereux : canapé haut ou animal de compagnie peuvent facilement rester dessous.

(Translated by Google) I bought a couch that turned out to be defective. For a year I have been waiting for the resolution of the problem which has only been half solved. Impossible to get a follow-up. Customer service doesn't seem to care. After sales service nil, nil, nil. Teaches to flee absolutely (Original) J'ai acheté un canapé qui s'est avéré défectueux. Depuis un an j'attends la résolution du problème qui n'a été solutionné qu'à moitié. Impossible d'avoir un suivi. Le service client semble s'en f..... complètement. Service après vente nul, nul, nul. Enseigne à fuir absolument

(Translated by Google) Purchase of a posada sofa in store October 2022, received in 5 days! Small problem with delivery but the store staff reacted very quickly and solved the problem. Bravo for your professionalism ladies and gentlemen! (Original) Achat d'un canapé posada en magasin octobre 2022 , reçu en 5 jours! Petit soucis à la livraison mais le personel du magasin à réagi très très vite et à résolu le soucis. Bravo pour votre professionnalisme mesdames et messieurs !

(Translated by Google) Very disappointed! We successively bought a Posada sofa and a MyMia table for our new apartment. Ordered in November for delivery at the end of December, so we paid twice the delivery costs and on the d-day, the sofa had a hole in it (barely protected by a plastic sheet) and the table was levitating among the other objects in the room. truck... After checking, we were able to accept the table and went back to the Habitat store to understand with the seller how to proceed with the defective sofa. To this, we were very badly received, no questioning of Habitat services, that he could not manage anything in store, that no refund or commercial gesture is planned, that we must send an email with photos to prove our displeasure and wait! By phone, customer service tells us that our file must follow the process and that we will not have our sofa before 6 to 8 weeks in any case! We are at the beginning of January, we still have no news from customer service and more than 1700€ paid to Habitat without having the sofa ordered! Run away ! (Original) Très déçus ! Nous avons acheté successivement un canapé Posada et une table MyMia pour notre nouvel appartement. Commandés en novembre pour une livraison fin décembre, nous avons donc payés 2 fois les coûts de livraison et le jour j, le canapé était complètement troué (à peine protégé par une bâche en plastique) et la table était en lévitation parmi les autres objets du camion... Après vérification, nous avons pu accepter la table et sommes retournés dans la boutique Habitat pour comprendre avec le vendeur comment procéder pour le canapé défectueux. A cela, nous avons été très mal reçu, aucune remise en cause des services Habitat, qu'il ne pouvait rien gérer en boutique, qu'aucun remboursement ni geste commercial n'est prévu, que nous devons envoyer un mail avec des photos pour prouver notre mécontentement et attendre ! Par téléphone, le service client nous indique que notre dossier doit suivre le process et que n'aurons pas notre canapé avant 6 à 8 semaines de délai dans tous les cas ! Nous sommes début janvier, nous n'avons toujours pas de nouvelles du service client et plus 1700€ versés à Habitat sans avoir le canapé commandé ! Fuyez !

Even one star is too much for the business attitude here. I found an item for 2 euro with sticker on it. They charged 4 euros. When I showed them the label for two euros they lied to me, and said this is an old one, and new ones are for 4 euros. This was the manager. And they did not pay back my 2 euros. I said I am not buying it, and they said it is not refundable. They have stoken my 2 euros, and this theşr business attitude.