(Translated by Google) To flee, following the termination they deactivated my card immediately, preventing me from having access to the car park and still charged me 1 additional month (120 euros). In my house, that's called theft. Please contact me to manage the situation. (Original) A fuir, suite à la résiliation ils m'ont désactivé ma carte immédiatement, m'empêchant d'avoir accès au parking et m'ont tout de même prélevé 1 mois supplémentaire (120 euros). Chez moi on appelle ça du vol. Merci de me recontacter pour gérer la situation.

We traveled 200km of highway to come to Lyon and we left our car for 5 days in this parking lot. When we returned, we had a rat's nest under our hood and the electrical conduits were eaten away to the point that it caused a general short circuit and the car would no longer start. We reported these facts to Q-Park Frankfurt who surprisingly told us that the rodent was already in the car when we arrived.

The 2 elevators broken down with a baby, a stroller and large suitcases... Qpark clearly has deep pockets when it comes to paying for maintenance services on its equipment. I won't come back to your house again.

(Translated by Google) A car park managed by a company that does not care about its customers. After a visit, I was charged twice at the exit terminal for a contactless payment. No refund issued, evasive responses from non-existent customer service. The hourly rate is exorbitant and the parking lot is very small. Park elsewhere. (Original) Un parking géré par une société qui ne se soucie guère de ses clients. Après une visite, j'ai été débité 2 fois à la borne de sortie pour un paiement sans contact. Aucun remboursement émis, des réponses évasives d'un service client inexistant. Le tarif à l'heure est exorbitant et le parking tout petit. Garez vous ailleurs.

Everything needs to be reviewed for a minimum of customer service. At first, online booking and payment worked well. You scan your QR-code at the entrance and get a ticket. On the way back it gets very complicated. Unable to find an entrance to return. The one you came out of offers no way to open the door. And of course you won't see any information displayed that could help you. According to the TCL security guards nearby, dozens of people per week are looking for ways to enter the parking lot to retrieve their car. It’s reassuring, you feel less alone walking around the building on a Sunday evening. In the end you ring the intercom and wait for someone to open the door. Listen carefully for the door to click because the person won't say a single word. Then arriving at the exit barrier, the terminal asks for payment again even though it has already been made online. You ring the bell and have to give your reservation details so that they can open the door. So keep all emails received carefully. Conclusion: I doubt that parking rental is Q-Park's business. This should rather be left to professionals.

Terrible customer service. We have been waiting for a refund since May! Mail after mail, call after call and still waiting for this payment. Really not a serious service. Is there anyone who manages it?

QPark or how to pay twice for parking. Online reservation for an amount of €103 debited from my credit card. When I arrive on the scheduled date and time, the terminal gives me a ticket after I scan my QR code. On my return (date in accordance with the internet order and time after about an hour), I present the ticket and I have to pay €124 to be able to leave. I have since been in dispute with QPark. I made a complaint at the end of June but it has so far gone unanswered despite my reminders and the provision of the elements requested by QPark to prove the double payment. Next step, filing a complaint for fraud and sending a letter to the DGCCRF.

I had very bad experience with you! I made a reservation and I paid 21€ . I didn't received a confirmation email, I also didn't received a QR code for the parking. I tried to contact you, you answered late and you told me you've sent me the code but you still didn't. I am trying to contact you again but you are not answering. You are thieves and I hope no one comes to you because it will be a loss of money

(Translated by Google) No one, because when we arrived there, it was impossible for us to park because we had to book on the internet. Not being from Lyon we had to look for another car park. To avoid. (Original) Nul, car arrivée sur place il nous est impossible de nous garer car il faut réservé sur internet. N étant pas de Lyon nous avons dû chercher un autre parking. A éviter.

(Translated by Google) I strongly advise against… It is impossible to extend a reservation following a train problem and you will pay full price. And no possible solution with customer service who only knows the general conditions of sale. Bad service. (Original) Je déconseille fortement… Il est impossible de prolonger une réservation suite à un problème de train et vous paierez le prix fort. Et aucune solution de possible avec le service client qui ne connaît que les conditions générale de vente. Service nul.

(Translated by Google) 1 word to describe: thieves. Charge a supplement of more than 8€ for having exceeded less than 2 hours because of a missed train! Cheer ! Continue in this policy of money before people! And welcome to the mafia of Lyonnais car parks (Original) 1 mot pour décrire : voleurs. Faire payer un supplément de plus de 8€ pour avoir dépasser de moins de 2h a cause d'un train loupé ! Bravo ! Continuez dans cette politique d'argent avant les gens ! Et bienvenue chez la mafia des parkings Lyonnais

(Translated by Google) I pre-reserve for an amount of 39 €, at the exit the robot imposes me in addition to paying 56 €! for 24 hours... The icing on the cake, the after-sales service asks me for bank receipts to get my money back. (Original) je pré-reserve pour un montant de 39 €, à la sortie le robot m'impose en plus de payer 56 € ! pour 24 heures... Cerise sur le gâteau, le SAV me demande des justificatifs bancaires pour me faire rembourser.

(Translated by Google) THIEVES !!! You stole $200 from us, when will you finally respond to our claim? No one answers the phone at customer service. Contract terminated for the end of April 2022, you finally terminated it at the end of March (the badge no longer worked on 2/04, a car park employee confirmed it to us and raised the barriers for us) but you still debited the April 2022 rent. Customer reference: Q01721664. Next step without news from you: COMPLAINT TO THE GENDARMERIE. (Original) DES VOLEURS !!! Vous nous avez volé 200€, quand allez-vous enfin répondre à notre réclamation ? Personne ne répond au téléphone au service clientèle. Contrat résilié pour fin avril 2022, vous l'avez finalement résilié fin mars (le badge ne fonctionnait plus le 2/04, un employé du parking nous l'a confirmé et a relevé les barrières pour nous) mais vous avez quand même débité le loyer d'avril 2022. Référence client : Q01721664. Prochaine étape sans nouvelles de votre part : PLAINTE A LA GENDARMERIE.

Satisfied, reservation made online for the weekend, I had no problems. Exit on the square opposite the station which is very practical.

Horrible ! My car was broken into in their supposedly guarded parking lot... This pitiful company was not even able to REFUND me. So I paid to have my car broken up. When I picked up my car on Sunday evening, no one answered the intercom. After 30 minutes, they finally answered me and told me that they couldn't put a camera behind each vehicle and check with the police. LAMENTABLE. RUN AWAY !!

(Translated by Google) THIEVES ! Vous n’avez toujours pas répondu à notre réclamation, vous avez résilié notre contrat un mois avant la fin prévue (le 01/04), preuve sur notre accusé de réception, et vous avez débité un mois supplémentaire avant qu’on ait pu annuler le prélèvement automatique. C’est la dernière relance avant le dépôt de plainte avec un avocat. (Original) DES VOLEURS ! Vous n’avez toujours pas répondu à notre réclamation, vous avez résilié notre contrat un mois avant la fin prévue (le 01/04), preuve sur notre accusé de réception, et vous avez débité un mois supplémentaire avant qu’on ait pu annuler le prélèvement automatique. C’est la dernière relance avant le dépôt de plainte avec un avocat.

(Translated by Google) The parking lot is clean but the customer service is totally absent. Two days of parking for €38.2: 0K. Exceeding 3 hours (I indicated the time of departure of the train and not that of arrival): +17.5 € is still a lot… Request for explanation online: It doesn't work. To customer service: no response to my 4 emails, not even a negative feedback… Goodbye Q-Park! (Original) Le parking est clean mais le service client est totalement absent. Deux jours de parking pour 38,2 € : 0K. Dépassement de 3 heures (j'ai indiqué l'heure de départ du train et non celle de l'arrivée) : +17,5 € c'est quand même beaucoup… Demande d'explication en ligne : Ça ne marche pas. Au service client : aucune de réponse à mes 4 mails, ni même un retour négatif… Adieu Q-Park !

(Translated by Google) Reserved parking online and a barrier blocked at the exit. A saturated intercom to be able to justify the prior payment. Parking at and avoiding carefully (Original) Un stationnement réservé en ligne et une barrière bloquée à la sortie. Un interphone saturé pour pouvoir justifier du paiement préalable. Parking à et éviter soigneusement

An increasingly catastrophic experience: access doorman (digital code) faulty outside working hours and no response, and payment at the exit terminals only works very rarely, causing huge queues at certain times (the drivers being forced to to get out of the car and cross the PK on foot to pay, blocking other users)... I will no longer use this PK, no corrective action is taken.

I reserved a place - and as instructed, took a ticket with me On the way back: a dozen people blocked because the door had a faulty access code - no response to calls to get someone to open the door - finally, someone went around the building, went down to the car park via car access and go back and open us - 15 minutes wasted Then, impossible to scan the flash code to exit.. barrier closed - after ringing for a few minutes, an employee asks me for my Resa number which I can only find by downloading the confirmation email from Resa — all without network in the parking… finally I have to change exit terminals so reverse and there same problem with another employee. ... result again 15 minutes wasted with employees who threaten you not to activate anything if you don't stop complaining 😤😤😤😤