3/5 Cody D. 2 years ago on Google
UPDATE:
A
Full
refund
was
given,
despite
a
laundry
list
of
excuses
as
to
why
the
issue
happened.
Therefore,
I
have
changed
from
a
1
star
to
a
3
star
based
on
the
refund.
***Incompetent
planning/operation
-
DO
NOT
TRUST***
1.
Despite
our
flight
landing
30
minutes
late,
the
van
STILL
wasn't
at
the
airport
as
promised.
2.
We
called
and
they
said
"We
are
almost
there,
meet
us
at
stop
7
instead
of
the
planned
upon
stop
17".
3.
The
van
arrived
late
and
went
straight
to
stop
17...NOT
where
we
were
just
told
to
move
our
luggage
in
icy
0
degree
weather.
4.
By
the
time
we
pulled
our
luggage
to
the
vans
new
location,
it
was
filled
with
a
family
to
the
point
that
a
child
had
to
sit
on
their
mother's
lap.
5.
Driver
was
NOT
WEARING
A
MASK
and
neither
were
any
of
the
family.
Of
course
all
the
windows
were
completely
rolled
up,
too.
5a.
(The
international
scientific
&
medical
communities
and
my
degree
in
biology,
chemistry
and
physics
tell
me
the
Pandemic
is
not
over,
and
yes,
I
am
aware
of
Sweden's
ABSURD,
consistently
miscalculated
"recommendations"
leading
to
the
highest
death
rates
per
capita
in
northern
Europe)
5b.
Here's
an
idea
for
how
to
protect
your
customers
and
act
PROFESSIONALLY:
Make
your
drivers
wear
masks!
As
a
business,
YOU
have
the
right
to
make
a
rule
to
protect
your
passengers!
Amazing,
huh.
SUMMARY:
We
did
not
get
what
we
paid
for....until
we
fought
for
it
(see
update
at
top).
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