The quality of work and attention to detail at Jewelry Artisans is amazing! The staff is very welcoming and knowledgeable. Imani, Darcy and Heather gave wonderful suggestions on my jewelry purchases and the remounting of my diamonds. My sister Joan and I were so pleased with our purchases. So happy to do business with Jewelry Artisans!

When it comes to jewelry, I want to work with someone who is knowledgeable, trustworthy, and dependable. Jamie, Darci, Beatriz, Dominique and all of the Associates at Jewelry Artisans possess these qualities and are skilled at both educating and putting their customers at ease. They are extremely patient and you have their full attention when you are working with them no matter how big or small the matter. I’ve never felt pressured to make a decision or a purchase and that’s very important to me. Every experience I’ve had with Jewelry Artisans has been very pleasant as they have a knack for making their customers feel valued and part of the Jewelry Artisan’s family. While the majority of the items I’ve taken to them have just needed routine repairs, I’ve also brought in some real challenges. Just when I think I finally have them stumped, they prove me wrong. No matter how simple or complex the problem, they have been able to come up with a solution that’s beautiful, functional, and creative. Their custom work is excellent and they are very good at helping you come up with something special, that incorporates your old sentimental pieces into a new design. My favorite piece of jewelry is a necklace that was made using the stones from Mother’s engagement ring. I am currently in the process of working on a necklace for my my niece utilizing stones from my old jewelry, and pieces belonging to my Mother, and my Grandmother. I can’t wait to see the finished product.

This has to be the worse store ever. We have called 5 times about our ring for our wedding that had to be repaired and they never answer and when they do they tell us they are emailing with approval but nothing ever happens. This is the manager Dana sadly. You want customer care go somewhere else.

My fiance & I came here to look for wedding bands as our wedding is next month. We were ignored at first, & then a woman named Ming came over to speak to us. She was acting very rushed, & said something to me along the lines of them being very busy. I didn't hear exactly what she said, so I said "I'm sorry?" & she said "I said we are very busy can I help you with something?" in a very, very rude tone. I turned around & saw two other customers in the store so...I was confused. Anyway, I stated to her that I'd like to look at wedding bands, & she did show us a few. This is an important decision for me to make, so I wanted to take my time. Ming had other plans for us. She rushed us along & pushed me to make a decision after trying on only about 4 different bands. When I told her I was going to keep looking around & think on it, her entire attitude shifted from bad to even worse. The look she gave us..WOW if looks could kill! She was part of the reason we were more than happy to walk across the hall & give our money to Kay instead.

My experience with Jewelry Artisans was absolutely incredible! A small diamond fell out of my almost 100-year-old engagement ring/family heirloom. The team at Jewelry Artisans were incredibly responsive, transparent, and helpful throughout the whole process. I picked up my ring today and it looks beautiful! I feel confident in the work that was done and am looking forward to going back on a regular basis for maintenance, cleaning, and reinforcement of the diamonds. Thank you for restoring my ring back! I highly recommend visiting them!

I would never trust any jeweler but Jewelry Artisans. Jamie and company are thoughtful and attentive to what I am looking for in jewelry. I seem to always find what I am looking for. Every piece I have purchased from Jewelry Artisan has caught my friends and family’s attention. They have such unique pieces! I love going to Jewelry Artisans!

I had the pleasure of visiting Jewelry Artisans while searching for a unique necklace that was misplaced years ago. Having given up on finding the piece over the years, I resolved that I would simply settle for something similar. However, after describing the necklace to our charming representative “Bee”, she began searching and actually found an exact Gucci-Link like the one I owned. From the time I placed the order, turnaround time was less than 5 business days until I received the necklace. Beyond appreciative to have met the team at Jewelry Artisans, our forever neighborhood jeweler.

I went to Jewelry Artisans today to buy my wife a sapphire pendant necklace and Beatriz helped me find the right gift. She was very knowledgeable, patient and kind. Their jewelry is beautiful and high quality and their personalized custom design is excellent. I highly recommend Jewelry Artisans. You won’t be disappointed.

I had a really good experience here this past week. I walked in for the first time, telling staff the trouble I was having with the fit of my new engagement ring. Without hesitation, the owner came out to greet me and tighten the ring without a lot of back and forth. I was in and out in less than 10 minutes. Great craftmanship and customer service. I will definitely be back in the near future. Thank you for all your help!

My experience with Jewelry Artisans was incredible. Andrea reworked a ring I had and created a beautiful and unique custom design. Everyone there was warm and welcoming upon my entrance and thoroughly answered any questions asked. I am super happy with my purchase and will be going back in the future. Thank you Jewelry Artisans!

TERRIBLE customer service. They took my ring to repair it and said it would only take 2 weeks. They still have it, and it has been a month. Almost every time I have called they don't answer. The one time that they did answer the lady on the other line was RUDE. Will never go back, and I advise you to never go to this store.

Today 5/7/18 I dropped by my local azalea at the mall of Georgia, I was casually greeted by two older women, one was on the computer and the other walked to a separate counter to help the other sales lady. They both said hi we will be right with you so I started to look around for some Mother's Day gifts. I had brought with me a necklace that I received in a zales box at Christmas that had a small cz stone missing and I was planning to either upgrade it or just buy something new, I had already looked online at an earring and necklace set for my self and one for my mother and mother in law, when I was waiting I saw all 3 sets available so I was ready to buy today and excited that I wouldn't have to wait. While the lady didn't seemed to thrilled to be at work today she finally asked how she could help me, she did take the time to look up my gift information since I didn't have the receipt but she made no effort to ask what I was in the market for or bring up Mother's Day ( I did have my child with me) once she discovered that maybe the necklace wasn't in the system she rolled her eyes and just plainly asked "what do you want me to do?". Well I can keep the necklace it's not a big deal to exchange it if you don't have a record of the purchase, but customer service would be better if you maybe said "im sorry, I can't find this in our system but I would be happy to show you some that we have similar to this one, or maybe ask what brings you in today? Or is there anything you would like for me to show you?" But the attitude and eye roll I received I just simply replied "it's ok thank you for helping me, I will just keep it." Now I'm on my way to Guven's jewelry across the street, I have $2,000 in cash and I'm sure I will have a better experience than at a chain jewelry store.

Originally got the ring with a service plan, get it resized and they didn't add more metal to the ring, just stretched out the existing metal, and then when my ring easily bent down onto my finger one day we were told that we had to pay $80 to have them add more metal or the problem would just persist. I don't know how all of you think about such things, but in my opinion when you resize a ring you should add more metal as needed to insure the structural integrity of the ring, and just generally not have poor thieving customer service. They have now supposed to have returned said ring to me, and have apparently not received it at all, and need to "call back when they have more info"...sooo Zales has LOST my ring. 😒

My husband and I went to Jewelry Artisans to upgrade my engagement ring, and they did not disappoint. Imani, Jamie, and Beatriz all went above and beyond to create us a custom ring. Everyone at the store was super friendly and genuine. They even helped me reverse my wedding band from white gold to yellow gold on the fly. We will definitely be back for any future purchases. Five stars!

Tonya & Donna... outstanding customer service as well as some of the other staff there. Purchased two wedding bands and had them soldered on to wedding ring which was good idea at the time. (Also purchased my Wedding ring there.) Can't exactly blame the solder work which was performed by there service department but a month later a diamond fell off the main wedding ring. Zales assoc Tonya & store Mgr Donna did an outstanding job of getting the ring re-serviced to fix the loose diamond issue. Shortly thereafter same exact diamond fell off again. My fiance went to back to Zales to get this corrected and also to clean off soldering residue which was left on the rings after the repair. Associate Gail or Gayle (not sure of the spelling) provided the WORST customer service giving my fiance an extremely hard time and grief when all that needed to be done is have the ring cleaned up properly and re-seat the diamond correctly. My fiance was put through a line of questioning, doubting and excuse after excuse. No solutions were offered or any type of remedy. Very argumentative with anything we had to say. I had a great lline of credit with Zales but... I don't think I will be purchasing anything else as long as this associate is working there.

In celebration of our 25th wedding anniversary, we purchased a Diamond band while in the Atlanta area. We were leaving town that day & to my surprise Jewelry Artisans was able to size the new band AND size my other rings that did not fit properly. Wow! I’ve had several questions since purchasing … even from Virginia I have received a excellent customer service. We will purchase our fine jewelry here again because of the quality & service. Jamie and his team know jewelry & they stand behind what they sell.

Our experience at Jewelry Artisans was outstanding. We worked specifically with Beatriz De'Irisarri (Bee) but everyone in the store was wonderful. We had a loose diamond we wanted made into a pendant. Bee designed a unique, beautiful pendant. Bee is very talented and easy to work with. She listens and provides great input and example alternatives to consider. We loved working with Bee. Separately the store has beautiful jewelry. We will be back. I highly recommend Bee and Jewelry Artisans.

If you want the best jewelry store in the city where you are welcomed into a warm, inviting environment, Jewelry Artisans is the place. I needed a necklace re-designed and updated for my wife, and Jamie knew exactly what to do. She is thrilled with it and we will do all our business with he and his team in the future. I couldn’t ask for a better experience.

I love my ring!!! My wedding ring was lost during a recent move. Beatriz helped me custom design a new ring - similar - but enhanced and updated. She was very patient and carefully listened to my every request as we made multiple changes during the design phase. She paid attention to every detail until the ring was perfect. Beatriz designed a spectacular ring that is exactly what my heart desired. I could not be more happy.

Excellent customer service and a high performing establishment. Imani was hands on in making sure no stone went unturned while in pursuit of the best engagement ring. A+ establishment that is welcoming and down to earth.

This is my go-to jewelry store now. Jamie and his staff are very friendly and helpful. They take the time to listen to you and guide you in your purchase. I also love their flexibility when you do decide to purchase from them. They are good about helping you change out a particular feature, or if you need to replace or upgrade down the road. Great place!

I highly recommend Jewelry Artisans for your jewelry needs. They are honest, professional and give the greatest service! They listen to your requests and help with your desires for jewelry. I have been using their services for over 25 years and I am completely satisfied with their quality workmanship!

I took in several “not so timeless” pieces of jewelry and a bunch of unset stones that I’d collected over the years. Beatriz guided me through the creation of four new pieces of jewelry that honor the memories yet are more in keeping with my current lifestyle. Exceptionally professional staff. Fair pricing.

Want to feel like party of the family? Jewelry Artisans makes you feel like you're coming "home" whenever you enter their store. The selection is beautiful AND tempting! You will NOT be disappointed!

I had a pair of cherished hoop earrings that no longer latched. The staff quickly diagnosed the problem and consulted with each other to choose the best way to repair the earrings. Their price was fair and they even polished the earrings so that they look brand new. I am beyond happy with their service.

Jewelry Artisans is amazing! Trading in jewelery has been a great experience- their staff is so professional and knowledgeable. They've created a couple of custom pieces for me that I couldn't be happier with!

Customer service is HORRIBLE... Very rude Asian lady! Your business is based on providing great customer service... You need learn how to talk to your customers like you have some sense! Or you'll KEEP missing out on making a sale!! We walked out and heading to Shane Co. Your lost...

My fiance got my engagement ring here and absolutely raved about his experience, so we went back for our wedding bands. They helped both of us to pick out our bands, worked with us on financing options, and we were able to get discounts on both of our bands. The customer service during every trip here was amazing for both of us and we will continue to come back for all future jewelry needs!

We ordered my ring online and went to pick it up from the store. The service was okay the first time we went. I ordered the wrong size so I had to have it resized. Which is fine because we purchased the protection plan. There was a man who was working there the first time I went and he was super nice and friendly. I think he was newer because it seemed like the lady who was helping him was training him. Her customer service was OK. His customer service was so much better than hers. He was really great and I think the ladies who work there need to learn some customer service skills from him. The second time we went to the store to pick up my ring after it was resized was less than favorable. The woman helping us was not friendly. She was very dry and acted like we were bothering her. She didn’t even offer us a gift box for my ring. We had to ask for one. We will not be returning to this location for maintenance on my ring or for other purchases. They need to up their customer service game because it is not good. They act like you are an inconvenience to them. It was not a warm and welcoming environment and it did not encourage me to want to buy anything from them. I do love my ring though! The online ordering experience was great and we got a great deal on it. I will cherish it forever. Next time I will order online again but go to a different store to pick it up. I really like Zales and I love their selection. They have something for every price range and taste!

Thank you Mrs. Tonya Martinez for such and amazing experience. We will shop at Zales because of your excellent service. Can't wait to receive our rings. Great Job!!

First, they sized my finger wrong so I had to get it resized and have it sent off for two weeks. Not even a week later the stone falls out. This is just ridiculous. It was a birthday present for me and Ive just about had it with this zales. So if you want your jewelry not sized right then the stone fall out then this place is for you.

Jamie is the best. I've been working with Jewelry Artisans for a very long time. I would not trust anyone else. I cannot say enough good things about him and his team. From custom jewelry designed to repair, you can trust them.

I have to share what an amazing experience I had working with Jewelry Artistans! They helped redesign my wedding set 20 years ago to a platinum setting and outdid my wildest dreams with a new wedding set for my 30th wedding anniversary! I had inherited several pieces of jewelry and wanted to merge my family past and present in one piece. Beatriz was a great collaborator in this journey. I not only have an amazing unique stunning wedding set but a new friend for life! I wish I could share photos, I can’t stop flashing my hand- so obnoxious and I don’t care 😂 Thank you Jewelry Artistans 🥰💕

Terrible experience. Sold a ring that was damaged & had to go to Zales in Athens to be properly helped. Ring had to be completely replaced & should of never been sold in its condition.

Had a wonderful experience. The staff were both knowledgeable and extremely sociable. They made a relatively scary experience into something fun and exciting. For a younger guy, navigating jewelry of any kind for my significant other can be terrifying, but the staff here made me feel comfortable and reflected my excitement. All around wonderful experience! I highly recommend!

After reading some of the previous reviews, I’m glad to hear it’s not just me who has experienced poor responses and customer service from this location. When you run a retail jewelry business, in which people spend thousands on your product; you cannot be a NO person. It’s just that simple. The 3 times I’ve called, each time the person on the other line was rude and seemed to be inconvenienced. For example, not accepting repairs to be dropped off on weekends is a terrible policy. Most people who can afford to drop thousands on a ring WORK MONDAY-FRIDAY. I had to request a manager on the line so that I could drop my ring off on a Sunday- the only day I have to visit the ring store. The manager I dealt with that day was kind but only after I had an attitude to get my point across. They sent my ring off that Monday. Fast forward to 3 weeks later I’ve been back 2 times to pick up my supposedly repaired ring. The first visit back, there was a diamond that had been completely replaced with a wrong colored diamond. -IT WASN’T EVEN NEAR THE AREA THAT NEEDED REPAIRS!! So I had them send it back in. 2 weeks later I get a call stating my ring is ready for pickup and has been inspected thoroughly. My fiancé makes the hour and a half trip only to find there are loose stones in the ring, STILL! The manager on duty today did go above and beyond to have the ring repaired by their local preferred professional so after 5 weeks and a 2.5 hour wait at the mall we finally have this issue resolved.

I'm very disappointed in this Zales branch. I picked out a beautiful ring for my boyfriend. In front of the ring was the price, it was on sale for 699.99. The sales lady joked and talked about what a deal I was getting, until she went to ring it up. She then said oh this not actually the price. It went off sale yesterday and my associate just forgot to remove the price. I was very upset why would you do that. And why wouldn't you honor it if you could do it yesterday. She then told me if I came back on Saturday I could have it at that price. I really wanted it for the posted price. Eventually the manager said they could get it really close to that price 40$ more which turned out to be 80$ more with the promise of store credit for 40$. I'm so disappointed in Zales and their associates but I took the ring and 780$. My disappointment grew even further when I visited another Zales store and that ring was 699.99 at their store too. So basically I was lied to and charged more for the ring. Idk what type of sales practices these are, but I suggest you use another location for your jewelry purchases.

I had a great time with Jewelry Artisans. They identified and cleaned some pieces, resized a ring, and restrung a necklace that all belonged to my late grandmother. Their staff was friendly and knowledgeable, and their pricing was reasonable. They also have many gorgeous pieces for sale-- I'll be back to check them out someday. I would definitely recommend this jeweler!

Imani was incredible to work with to get the perfect wedding bands. She kept the budget in mind and went above and beyond to find the right style and price from her vendors. We were able to spend time looking in store, but then she kept on researching and found several options on her own that she brought to us. The experience was incredible and we will definitely go back for other jewelry needs!

I love working with the designers and staff here. They have created meaningful pieces that I love from jewelry that had been sitting in a drawer. They are talented and always warm and easy to work with.They also carry a variety of price points for gifts. I highly recommend them for any special occasion jewelry gift! Casey L.

Horrible experience today with this rude woman. She had a nasty attitude from the moment I entered the store. Find another job customer service is not for you...

I have been a customer of Jewlery Artisans for almost 30 years now. My husband had them design my engagement ring and wedding band. My mother in law has been a client there even longer. 28 years later, it was time to have my ring refreshed due to age, sizing (I could no longer wear), etc. When I sat down with Beatriz I had a few ideas of what I wanted to do but I could have never imagined how amazing and special the ring would be. Beatriz listened to me and sent multiple 3D mock ups. We worked in tandem and her input and ideas were priceless. We were able to use all my existing platinum and my stones from my original ring along with a pair of diamond stud earrings Bryan had given me (from Jewelry Artisans as well). We also included a small nod to both our sons who have May birthdays, hidden in the band. My ring is stunning, special and one of a kind. Thank you Beatriz, Jamie and everyone at Jewlery Artisans. I will be a customer here for life. I can’t recommend their services enough.

Jewelry Artisans is our go-to for all things jewelry. They really know my wife’s preferences and they’re so helpful in helping me choose something for her. They’re also great at custom work. My wife has worked with them a number of times to create original pieces.

The owner Jamie is so personable and helpful! The service provided was excellent. Beatriz ,the designer I worked with is lovely, creative, and she was great about communicating with me. I can’t imagine that I would want to go any where else!!!! Many thanks for everything …especially my beautiful ring which holds so many wonderful memories!!! Joanie R.

Staff is very friendly and helpful. Jamie, the owner is fantastic. Jamie will go out of his way to make sure you are satisfied. Beautiful interior store environment. No pressure to buy. Excellent selection at all price levels. They can make or repair any kind of jewelry you want. My purchases made with courteous staff who did very beautiful gift wrapping for my wife's birthday presents. I highly recommend Jewelry Artisans for all of your jewelry needs and desires. You will not be disappointed.

I first started shopping with Jewelry Artisans 16 years ago, and wouldn’t want to go to any other jewelry store. The staff is extremely knowledgeable and takes the time to listen to your needs then designs a selection that isn’t overwhelming. Highly recommended to anyone looking for a great jewelry purchasing experience.

Gail and Donna were awesome! I was the one who was in a hurry on my lunch and they still took the time to deal with my questions and show me every ring I wanted to see as well as pricing on them. Thank you for a great experience and an engagement ring we both love!

I have been going to Jewelry Artisans for years. I trusted them to set my engagement diamond and then to reset my mother’s wedding rings after she passed. After my husband passed away just after Thanksgiving, and our 30th anniversary was coming up, I knew that I wanted to find something special to pay tribute to him. With only a few choices of his birthstone (citrine), I immediately found the perfect ring. My only reservation was having to leave it to be sized. Jamie told me not to worry, and just a few minutes later, he had sized it to fit me. Jamie and his team helped to make a very difficult time in my life a very special experience that I will forever treasure and appreciate.

All of my experiences with Jewelry Artisans have been excellent. The staff is friendly and knowledgeable. The quality of the jewelry exhibited is beautiful. And right now they’re having a big sale so don’t miss out.

I love jewelry artisans! The team is so friendly and helpful. I just bought two amazing very unique rings today and they helped with my repair needs as well. Thank you!!

I brought my diamond earrings that were incased in gold .They put my diamonds in a 4 prong bezel! They turned out absolutely beautiful! They did a great job! Excellent customer service as well! A big thank you to Imani and Jesse for helping me have a great experience !

Good and bad. The good: great store, great people, great selection. The bad: the owner apparently signed up every customer to some annoying spam call marketing campaign. I haven't purchased anything in 4 years and I'm randomly getting ads delivered to my personal cell. I'd gladly update to 5 stars if they'd stop selling my info. Do yourself a favor and stop ruining your business.

Great service and results! Had a ring repaired that had a missing diamond; only took about 1 week. They also helped design a new ring using stones from my deceased Father’s ring that I can now wear in remembrance of him. Highly recommend!

I had a custom piece designed by Beatriz. She is amazing! Patient, professional and a true artiste! The store has a gorgeous collection of jewelry and their bench work is spectacular. There is a reason they have been around for 50 years.

Jewelry Artisans is by far the best jewelry store in Metro Atlanta. The staff is so professional but personable. Every time I visited the store, it felt like I was visiting family. The custom jewelry design process was very smooth. Beatriz knows her stuff. She was very meticulous and kept me apprised of everything (cost, materials, time frame, etc...). I can't wait to get started on our next project.

I don’t recall writing a review for the work I had done here, but adding to glowing reviews here. Jamie is honest and does quality work. He built a custom necklace for me on one occasion and then built a replacement earring for a pair where one had been lost. On time and on budget. Highly recommend.

Working with Bea and Jewelry Artisans was so easy. We created custom pendants for our daughters that are meaningful and BEAUTIFUL. So much good advice from Bea, and she has a wonderful eye for detail and balance. Not shy to suggest things and very understanding of what we were looking for. Thank you!

Jamie Kresl at JA has been helping my family and I for over 30 years! Always an amazing experience working with Jamie and his team. So professional!!! And always an amazing creation! Thank you!!!

Incredible service, they went above and beyond to make my wife's engagement ring and our wedding bands perfect, in addition to having plenty of other beautiful pieces. Maddie and Jamie were extremely helpful in making our dreams come true, and I look forward to maintaining a relationship with these jewelers into the future.

Jewelry Artisans has been my family jeweler for a number of years now as I just love them. We really appreciate the personal service and the relationships that we have built over the years, especially with Darci Kresl. She always goes over and beyond, but my experience with her this week is a true testament to what it means to work with Jewelry Artisans. To tell my story, I sent Darci a picture of a piece of jewelry that I hoped that they could make for my wife's birthday. Unfortunately I was in London this week and was going to not going to be in town for my wife's actual birthday. I had hoped to take my wife to the store over the weekend, but that wasn't good enough for Darci! She had the diamond bracelet built that same afternoon and personally delivered the surprise to my wife that day at our home! AMAZING! My wife was so happy and surprised! A true testament to Darci and the team at Jewelry Artisans for going way over and beyond to make a life long memory for us!

In the past 6 months I have had Jewelry Artisans create several pieces of jewelry for my wife’s and my 50th wedding anniversary. Each piece has been carefully and beautifully designed by gifted artisans with Jamie Kressel’s advice and recommendation. We are very pleased with the exquisite craftsmanship of all the pieces. We are very pleased to give these folks our highest endorsement. Every one of their staff is a couteous, caring and consumate professional. Harrison & Ann Randolph

Jewelry Artisans was so helpful in taking diamonds out of some old jewelry and helping me repurpose them, along with buying gold from old jewelry! I also got great ideas for an engagement ring with a diamond I had and they were very patient with me and easy to work with. I’ll be back!

I had a wonderful experience with the design and purchase of a new wedding set for my 35th Anniversary! Beatriz really listened, and worked with me on accomodating my budget and finding just the right color and clarity of new diamonds to compliment the diamonds in my previous ring. It is stunning and I am so happy with my new rings!

I had a birthday coming up and I told my husband that it was not necessary for him to do anything special for me. He said nonsense as this was a milestone year (70). He decided that I needed a magnificent piece of jewelry to acknowledge and celebrate my year. Of course, we went to our favorite family Jewelry Design Boutique and that is Jewelry Artisans. I looked around the showroom for ideas and then sat down with Jamie Kresl the owner. He had already designed several one-of-a kind pieces of art jewelry for me, so my confidence level and expectations were high. Jamie has an amazing knack for listening to his client needs and putting it to paper. He rendered exactly what I wanted and now it was time for the design execution. I worked with his associate Beatriz Delrisarri who is a lovely and creative artist in her own right. She made CAD drawings and we communicated until it was perfect. The best thing about working with Beatriz is that she has an ability to connect, understand and adjust. When I said I wanted part of the design to look like a whisper she knew precisely what I meant. The end result was an elegant onyx and diamond necklace with modern design and heirloom quality. Over the years, I have recommended Jewelry Artisans to many of my friends. As far as I am concerned, it’s the best Jewelry Boutique in the South. Karen Siegel

Jamie is wonderful and his staff is so helpful too. Bee is a delight to work with too. Hard to explain...it's like your family owns a Tiffany's Store and you just get loved on while you shop. You are not only excited by your purchase, you are also thrilled with your entire Queen for the Day Royal Treatment they just showered on you! I am sure the men get treated like King of their Castle, if they come into shop solo. You can leave a wish list for them and they can just stop by and get something you really love! They can design anything you want with your estate jewelry. Custom jewelry is part of their creative side. Jewelry wishes can become a reality at Jewelry Artisans!!!

Awful customer service at this location! Was turned away once because they couldn’t “locate my ring” in the system I finally got my inspection and wanted to purchase another band they were basically no helped. Decided to call the commerce location and within a day I was helped and had a price for my new band!

I bought a Nakles online with my name on it, it was very thing, i was not to happy about it because it show in the picture a little thinker but i still wear it . when to see my Grand baby and he grab it accidentally and broke it. I was heart broken. when to zales in Buford to see if my nakles can be fix and Miss Gail Phounsoury help me to chose another nackles to fix the one i had, also convence me to get another beautiful Jewerly . Miss Gail give me a outstanding customer service, she was very nice and she took her time to understand my need's. every retail store need people like her. I will return to miss Gail for my next purchase.

Fast service and wonderful staff. Thank you Gail!

Tonya and Donna are super

Terrible customer service by manager Donna. Very rude! She does not follow policy and procedure with every customer. Terrible experience with her not once but twice. Very disappointed in the way she conducts business! She should not be a manager. Actually she should not be allowed to interact with customers. We will not use this Zales for any more of our transactions.

NEVER OPEN. My diamond was loose so came to get it fixed. Not open. Come back weekly over 3 months and not open though corporate says they are to be. Diamond is now gone. Come again today because corporate said they would be open. Nope...gates closed. STAY AWAY!!! I bought jewelry from here and only here the last 20 years. Never again. Agent told me to go to Stonecrest for service as they should be open. I’d rather sell all my Zales items then go to Stonecrest.

Liars. Tag was different than the final price. Don’t buy here. Never again. They lost my business. They tried to give me a fake story about the gold changing price blah blah. I was like from the counter to the checkout it changed? Nope.

Contact Gail at the Mall of GA Zales for all your needs - She is awesome!

Very good services from the Asian lady. She was very helpful with getting my jewelry repaired and she also offered to help me with something I wanted to buy online

Par Desai was extremely helpful in helping me find the perfect wedding band. We went to several jewelry stores in the mall but ended coming back to Zales. 10/10 would recommend.

Professional staff Very courteous

Ms. Gayle gave us outstanding customer service.

Gail at Zales location in Mall Of Georgia did an excellent job in helping me rebook an item that was canceled by mistake. She really went over and beyond to give me the type of service each customer would want to experience from a well established company.

I went in here with my broken arm looking at a bracelet with a custom charm.

My time spent at Jewelry Artisans was a great experience. Imani, my associate offered great service and was very professional. She is a great representative and her customer service is beyond reproach. My wife will certainly be happy with the ring sizing and the very detail Appraisal. Thanks

Jamie and the staff are wonderful to work with! Each piece of jewelry they have and each customer that comes into the store is treated Like they are one of a kind.

Absolutely wonderful experience! I went in looking for a pearl bracelet to give my wife on our wedding day & described to them what I had envisioned to give her. They took a plain pearl bracelet that was in-store & showed me a catalogue of adornments & spacers they could add to make the bracelet feel truly unique! Once it was ready, they were very good about using preferred communication methods to get in touch with me, even changing when I asked to go from email to text message. All the staff were so friendly & made the shopping process a pleasure.

E X C E L L E N T SERVICE! From my initial inquiry call to in person. Stacey was so pleasant and personable. I wanted to get my engagement ring resized the same day. Not only did the deliver but educated me, cleaned and polished it. It was even more stunning. My ring fits perfectly. Thank you Jewelry Artisans team! Hi he price was very affordable and service couldn’t have been better! Definitely recommend to everyone.

It is always so great working with Jamie and his awesome team. My family have been long time customers of Jewelry Artisans. I just bought a wedding band to go with my engagement ring today. It was an easy experience and found a ring that I love, that fits perfectly, and was the right price! They can work with all budgets and they never pressure you into a sale. Check them out!

Always a pleasure to deal with Jewelry Artisans and special thanks to Jamie and Beatriz. They knocked it out of the park with the custom piece they created for me. You won't get better, more personalized service or more expertise anywhere else - this is THE place to go for all of your jewelry needs.

Great professional spot for high end watch repairs by licensed professionals. Something hard to find and trust the work…..Would highly recommend jewelry and watch work by Jewelry Artisans. They also have very unique jewelry across the board I’m sure I’ll end up getting for my wife…lol

Jamie and all the associates at Jewelry Artisans are a treasure! A lovely selection of jewelry available in store, as well as truly talented designers, and customer focused staff make this store really special! My wife Carol has been a customer for years and she would not trust design or care of her jewelry to anyone else! A custom designed ring was the first piece many years ago (which she still loves) and we have had several other pieces designed using some existing jewelry to create unique items. I recommend Jewelry Artisans as the go-to place for any jewelry needs.

We have been loyal customers of Jewelry Artisans since my husband purchased my beautiful engagement ring in 2007. We've purchased beautiful, heirloom pieces, but most special to me is the custom necklace they designed from my grandmother's moonstones. The owners and staff are the most wonderful people, it is my pleasure to highly recommend this amazing local business.

We got my wife's engagement ring and wedding band here a little over 3 years ago. It was a custom design and we couldn't have been happier with the whole process! We met with the designer and our dedicated customer service associate went above and beyond to make sure we got exactly what we wanted. Fast forward to today and we've been back every couple of weeks to get rings cleaned and checked. The last time I went to drop rings off for cleaning an attentive member of the staff noticed that some stones were beginning to get loose. They kept the rings for some maintenance and got them back to us ahead of their predicted schedule. Very happy with the experience and definitely recommend that you give them a try. Over the years these folks have become our friends and we couldn't be happier. Thanks!

Overwhelmingly Awesome

OMG. DONNA & GAYLE ARE AMAZING. SO PROFESSIONAL. PHENOMENAL CUSTOMER SERVICE. THEY ARE NOW MY GO TO FOR ALL FUTURE JEWLERY PURCHASES. THANK YOU LADIES FOR MAKING MY SHOPPING EXPERIENCE EASY & STRESS FREE. 😄😄😄

Had a great experience with Donna! Will return!

I recently had another wonderful experience at Jewelry Artisans. Their collection is stunning, and the staff's knowledge is unparalleled. Over the years, I've developed a great connection with the owner, Jamie, through their generous support of childhood cancer initiatives and their consistent assistance. Most recently, they handled a sentimental bracelet for my niece with utmost care, adding a safety feature. Every visit to the store brings me joy. Highly recommend!

We have been customers (and friends) of Jewelry Artisans for just over 30 years. During that time we have had the pleasure to work with many of the wonderful employees who work there. We have designed beautiful pieces with their assistance and have been so pleased with the way every item has been created during the design process and ultimately the final product. Additionally, whenever we have gone to the store to purchase something new, they have given us such great advice and recommendations. They have an outstanding idea of what would work for us and do it in the framework of very realistic costs with what we have set out to spend. We always feel that we get great value for our money. We have worked with Jamie, the owner, and view him as a trusted friend and advisor when it comes to our jewelry needs. It is clear that knowing who we are, when he makes recommendations to us, he does so with his vast experience and also wisdom and insight into what we would appreciate and be happy with. We are so pleased using Jewelry Artisans for our jewelry needs!

Great staff! Very helpful. They can do simple watch batteries to beautiful creations. I love the brand new pieces as well as their estate jewelry. I recently had them create a beautiful bracelet for me. I LOVE IT!

I can’t say enough good things about this store. My husband & I have been customers for almost 2 decades and now my son is a second generation customer. Jamie & his staff provide excellent customer service!!! I’ve trusted them to design custom rings for special occasions & they do all my repairs. The owner is a valued & highly respected business owner in the Dunwoody/Sandy Springs community and truly cares about his customers!

The folks at Jewelry Artisans are my go to jeweler for beautiful new pieces, original designs for one of a kind pieces, and any repairs. The staff is wonderful and Jami has created a “family feel” business where customer service is number one! I won’t go anywhere else!