SCAM ALERT!! This is a long review but I feel as though I need to explain the entire progession of events to understand the end result.+ We purchased tires & had them installed. They told us all 4 brakes needed changed. They charge $1,050 to change all 4. So my husband went out & bought & changed the brakes himself. (All 4 for $150.) The rear ones did NOT need changed. He called them to let them know he was disheartened that they tried to scam him out of $500 by telling him this needed done, when in fact it didn't. The real scam is that it's 'their policy' to change the rotors everytime they change brakes-even when it's not needed- which adds hundreds to the cost. For perspective, our last vehicle's rotors didn't need to be changed for 160,000 miles; they want to change them every 15,000-20,000. They also left lug nuts off when they changed our tires. In order to compensate for the lost lug nuts (& attempted scam) we asked for a free car wash & detail. The service manager, a woman, was VERY rude & lied saying they don't do detailing but would do a car wash. When we called to make the wash appt, someone else answered & was very happy to schedule the detailing. (The detailing she said they don't do) When my husband arrived a week later, the woman who was extremely rude was there. The photos show the detailing job. They didn't wipe the dash down, vacuum in between the seats, simply hose the rubber floor mats or wipe scuff marks off the door. I'm pretty sure all they did was wash the windows & vacuum the tops of the seats. The last dig was dousing the car w/the odor of what only be described as 'old lady smell'. We can't get the smell out & it seems to be emanating from within the circulation system. I can't help but feel as though this was a deliberate retaliatory act. The service manager was defensive, unapologetic & rude when we had called regarding the missing lug nuts & the lies about our brakes needing changed. So just be aware. This place used to be great, w/good service & kind, helpful people. I'm not sure if the change over to 'Victory Honda' is what turned this it into a bad shop or what. But just watch out for their 'recommendations' & do NOT pay for a detailing there! If you made it to the end of this, I appreciate it! 😊

If they knew they were unwilling to negotiate on the price of a new vehicle why not just say it over the phone? I made a wasted trip. ETA...Update, Bianchi Honda in Erie was much more receptive to making a deal.

I went to Victory Honda just to see what my options were for a trade in on my Honda Civic. I am so thankful for Kevin helping me out & getting me into a safer vehicle for the winter. I love my new 2020 Jeep Cherokee. Kevin is AMAZING! He has a very kind soul & he knows what he's talking about. Great personality! I had a family friend who was having issues with connecting her phone to her car. I got a hold of Kevin & he had her come right in & took care of her. If you're looking to get into a new/used vehicle Kevin is your guy. Thank you so very much!

I had the best and most wonderful experience at Victory Honda! They made my first time buying a car so comfortable and welcoming! I want to give a big shout out to Kevin on doing an amazing job, as well of all the other team members that helped! I will definitely be returning and doing more business with them!

Love my new 2024 Honda HRV EXL!! Traded in my civic EXL and felt they gave me a fair trade. This one was hard to find so I didn’t want to wait ANY longer when I saw they had it readily available on the lot. They had a few other HRV’s but there are various reasons I chose this specific trim, for just a little more in price you get way more features compared to the others so I felt the other trims were not worth it to me!! If you’re considering the HRV go here. Thank you to the amazing salesman Gabe for working/putting up with us in the process😉 and others for everything!!💖

I would like to thank you Victory Motors for their expertise. With my situation, my purchase was unexpectedly therefore it wasn't an easy transition for me. Thank you to the personal involved behind the scenes. Also Kevin Brady and Big Mike, YOU MADE IT POSSIBLE

My experience with Victory Honda and Kevin Brady deserves 5 stars ! Kevin took the first call from us at 10 am and I drove away at 4 pm in my new car . This was the best situation I could have had. I had not seen the car in person yet but made the commitment and drove over an hour and it was still there when I arrived (as Kevin promised--he kept me posted throughout the whole travel process until I got there). Kevin is honest and forthcoming. He worked with my credit union to provide every detail for all the documents. And for me he provided all the detail I requested on this car. I had been looking for over 2 months. Hands down, it's always worth the ride no matter where you are to check out Victory Honda and see Kevin Brady for a truly honest and wonderful experience. Thank you Kevin & Victory Honda! B.Walker/ Cuyahoga Falls

Recommend Maddilyn hands down. If you want a professional, meet with her. You won’t be disappointed. She truly cares about you! Not pushy, kind and just super nice to meet a good sales rep. Truly changing the game for sales reps.