2/5 pradeep s. 1 year ago on Google
I
recently
had
the
opportunity
to
stay
at
the
Radha
Regent
hotel,
and
I
must
say
that
the
overall
experience
was
quite
good.
The
hotel
itself
is
beautiful
and
well-maintained,
with
clean
and
spacious
rooms
and
a
variety
of
amenities
that
cater
to
guests'
needs.
However,
I
was
disappointed
with
the
level
of
customer
service
provided
by
the
staff
mainly
the
receptionist.
Throughout
my
stay,
I
encountered
several
instances
where
the
staff
members
were
unresponsive
to
my
requests,
and
their
attitude
was
less
than
accommodating.
On
one
occasion,
I
requested
an
extra
bed
and
it
took
over
an
hour
for
it
to
be
delivered
to
my
room.
In
another
instance,
I
had
a
question
about
the
hotel's
room
change
policy
because
one
more
person
should
join
us,
and
the
front
desk
staff
member
seemed
annoyed
and
uninterested
in
providing
a
helpful
response.
Despite
the
hotel's
impressive
facilities,
the
lack
of
attention
to
customer
service
made
the
experience
less
enjoyable.
While
I
appreciate
the
effort
put
into
making
the
hotel
a
comfortable
place
to
stay,
I
believe
that
the
level
of
service
provided
should
be
a
priority
for
the
management
team.
Overall,
I
would
recommend
the
Radha
regent
hotel
for
its
beautiful
facilities,
but
improvements
in
customer
service
are
needed
to
enhance
the
guest
experience.
2 people found this review helpful š