Civitatis Tours & Tickets image

Civitatis Tours & Tickets

Tourist information center Information services

One of the Top rated Tourist information centers in Madrid


Address

C. de la Montera, 32, Centro, 28013 Madrid, Spain

Website

www.civitatis.com

Contact

+34 910 78 05 07

Rating on Google Maps

4.80 (8.1K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 AM to 10 PM
  • Wednesday: 9 AM to 10 PM
  • Thursday: 9 AM to 10 PM
  • Friday: 9 AM to 10 PM
  • Saturday: 9 AM to 10 PM
  • Sunday: 9 AM to 10 PM
  • Monday: 9 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: tour (63) guide (38) great (16) history (15) interesting (12) recommended (12) experience (11) time (11) recommend (9) city (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Demiaan D. 1 year ago on Google
    Joined two different walking tours in Paris and Montmartre. Both amazingly organised. The guides are informed and passionate about their job and that makes tours even more fun. It is also exceptionally easy to get tickets from Civitatis for different attractions and places.
    2 people found this review helpful 👍

  • 5/5 Nicole R. 11 months ago on Google • 306 reviews
    We can only recommend the 4 hour boat tour. Such a friendly crew (Jonathan and Answar)... thank you for this lovely experience. You gave us a nice day of vacation. Booking online worked great. 1a recommendation

  • 5/5 Iryna M. 1 year ago on Google
    We did a Vatican museum and Sistine chapel guided tour by Civitas. We had a pleasure to be guided by Barbara. A wery knowledgeable certified Vatican tour guide. She explained all the details but not too much so that the 3 hour tour wouldn't get too tiring. It was very interesting to listen to all the history and behind the scenes stories so the time went by very quickly. At the end of the tour we got some restaurants recommendations and where to find best gelato in Rome. Highly recommend!
    1 person found this review helpful 👍

  • 5/5 Raul A. 3 days ago on Google • 98 reviews New
    Excellent

  • 5/5 Carlos R. 4 days ago on Google • 45 reviews New
    Ane, our guide was very pleasant and answered all our questions.

  • 4/5 Luis B. 1 week ago on Google • 37 reviews New
    Entertaining tour of Palma showing us the places of interest and the gastronomic specialties to try.

  • 5/5 Francisco B. 2 weeks ago on Google • 34 reviews New
    Our guide Alex, very nice and very well informed about the details of the tour. 100% recommended.

  • 5/5 Carla S. 1 week ago on Google • 33 reviews New
    Highly recommended. The crew was very attentive and friendly.

  • 5/5 Francoise H. 3 days ago on Google • 24 reviews New
    Malaga Spain. Visit to Nerja, Frigiliana, the Cueva caves, a forgotten and saved village at the end of the mountain. Full and ideal day to understand what the Costa del Sol is. And its attractiveness for the rest of Europe for a half century. Friendly guidance in a small group of 7 people and excellent explanations!

  • 5/5 Sonia F. 1 week ago on Google • 23 reviews New
    Our guide Dyanne has made a fantastic financial part of New York tour. We loved your explanations and fun touches. Totally recommended.

  • 5/5 Sarah T. 1 week ago on Google • 20 reviews New
    Lorca tour and flamenco tablao in Granada, great professionals!

  • 5/5 Crivenezia 1 week ago on Google • 19 reviews New
    Visit to the old town of Zaragoza with Fran has been very interesting and enjoyable. A very pleasant and knowledgeable guide with knowledge of the history and culture of the city.

  • 5/5 Yolanda V. 2 weeks ago on Google • 18 reviews New
    We loved the free tour of the center of Madrid thanks to our guide Víctor. My family and I usually take free tours and we know how to recognize a good guide. If you travel to Madrid, it is well worth it and if you are lucky enough to get Víctor, it will be very enjoyable.

  • 5/5 María 4 days ago on Google • 15 reviews New
    The free tour with Rocío through Paris and with Jonathan through the Latin Quarter have been wonderful experiences. We would repeat without a doubt, highly recommended. Thanks for your work!

  • 5/5 Liz 4 days ago on Google • 13 reviews New
    Excellent service and very good experience.

  • 5/5 Cristina L. 1 week ago on Google • 12 reviews New
    The Free tour with Alba was very good, she made it very enjoyable and fun

  • 5/5 Yuly Paulín Leal B. 1 week ago on Google • 12 reviews New
    The experience was pleasant and enriching, the tour guide Nemu was very educational and made the tour very enjoyable. Super recommended

  • 5/5 Jorge Pérez R. 1 week ago on Google • 11 reviews New
    Yesterday we arrived in Stockholm and we had an excursion with Bea through Södermalm and we loved how she explained everything to us: the transformation of the neighborhood, the life of the Swedes, the viewpoints... You can tell that she controls the topic. Today we were in the old town with Arturo and it was wonderful. I love history and the origin of words, it has been an incredible afternoon sharing knowledge and describing what happened in this area. It is clear that Arturo controls the history of the country, but also of the rest of the Nordic countries. A pleasure. I would definitely repeat with them 🤩

  • 5/5 mari carmen gonzalez a. 3 weeks ago on Google • 11 reviews New
    This December long weekend we have done two tours of Barcelona and both were fantastic. The first a tour about Barcelona and Gaudí and the second a tour about modernist Barcelona. Each one more interesting. Every guide on every tour fantastic. They have been two great experiences. I highlight from the first tour the number of anecdotes told beyond what was essential and from the second the extra time the guide took to not leave anything behind. A 10 for the company Civitatis Tours

  • 5/5 Mathilde B. 1 week ago on Google • 10 reviews New
    We really liked the guided tour of Seville. Daniel explains everything very well with a touch of humor.

  • 5/5 Sandra E. G. 2 weeks ago on Google • 10 reviews New
    Very pleasant route. Guide (Igor) very well documented, friendly and involved. Very interesting and well explained historical data and anecdotes. It is a pleasure to connect a little better to this incredible city with the help of a guide who shows passion for what he does. Eskerrik asko, Igor!

  • 5/5 Yolanda Giménez B. 1 week ago on Google • 10 reviews New
    A great experience.

  • 5/5 Amparo A. 3 weeks ago on Google • 8 reviews New
    Free tour with Take Oporto. Guide: Irene It was my first time in Porto and it was a real charm to get to know the city in this way. Special mention to Irene who was our guide. He has unmatched charm and charisma. It transports you with its narration. I highly recommend it

  • 5/5 Carolina G. 2 weeks ago on Google • 7 reviews New
    Visit in Brussels with Marina, spectacular

  • 5/5 Julián Garcia V. 1 week ago on Google • 6 reviews New
    Everything great.

  • 5/5 Vicente Teigeiro N. 3 weeks ago on Google • 6 reviews New
    Pick up at the indicated time and place. Quiet trip. Perfect arrival.

  • 5/5 Angel José Arteaga A. 1 week ago on Google • 5 reviews New
    I loved. The guide, Santi, made it fun, enjoyable and instructive. It makes you the effort to climb

  • 4/5 MARGARITA L. 2 weeks ago on Google • 5 reviews New
    It is positive to do tourism with guides who speak perfect Spanish and are native to the place. On this occasion it was thanks to Valentino from Catania. Thank you.

  • 5/5 Ernesto R. 2 weeks ago on Google • 5 reviews New
    I have done a tour in Granada and it has been very good!!! The guide was called David and he took great care of us. On a dog day!! With a lot of rain. Highly recommended

  • 5/5 S S. 3 days ago on Google • 5 reviews New
    Our guide was called Miguel (the canary) and we were delighted. It makes the visit very enjoyable, even for children. It is obvious that he enjoys his work.

  • 1/5 Carlos L. 3 weeks ago on Google • 3 reviews New
    Hello. My previous experience had been very good and that is why, faced with the possibility of spending a day in Madrid, I took it as my first option. I had an activity reserved in Madrid at 5:00 p.m. At 4:30 p.m. it started to rain a lot and we found it difficult to access the parking reserved for Easter reasons. We managed to be at 5:10 p.m. near the meeting place and I called the contact number to see how we could find them and the answer was that I will forget. You cannot join a tour once it has started.... Everything is ok as previously reported. My only advice is that if there is any possibility of a slight setback, look for another option.

  • 5/5 Nicoletta Alexandra N. 1 year ago on Google
    Thank you so much Orlando for your tour of the Colonial Havana. You were the best guide, so knowledgeable, funny, interesting and friendly. I really loved your tour. Keep up the amazing work helping people understand Havana and Cuba better and all the rich and complex history and culture behind it. I really appreciate your patience to answer all the questions we had and big respect for your impressive language skills and also for your amazing personality. I do feel today one step closer to the Cuban people because of you. Cheers!

  • 5/5 Fabian L. 2 years ago on Google
    Excellent tour of Granada’s center! We took the free tour to Granada. Even when it was off season (January), almost 20 people showed up for the free tour! Full of explanations and information you will never get otherwise. Our guide (David) was quite knowledgeable and entertaining. A must if you visit Granada and want to know about its history and architecture. Highly recommended! If you don't like it, it won't cost you anything.

  • 5/5 Juan Diego L. 2 years ago on Google
    Used their service to book a tour of Cantabrian caves and villages, it was amazing - the tour guide, Rafa, knew deeply about the area and had troves of stories, he’s also warm and funny.

  • 5/5 Romina L. 2 years ago on Google
    Amazing Tour with LIVING TOURS and the best your guy PEDRO! We learned so much about Porto, Pinhão, wine, food, history of the cities, and we met some amazing people. If you are in Porto you MUST DO THIS TOUR with PEDRO! so worth it!

  • 5/5 Zosia R. 1 year ago on Google
    We had a great tour in Madrid! The tour was full of stories about the city, we had a very entertaining guide! The pace of walking with the group was a little bit too slow. Anyway, we loved ! I recommend to start sightseeing the city with this company

  • 4/5 Tudor C. 1 year ago on Google
    Colosseum, Forum and Palatine Hill Tour. Letizia was an exceptional guide !!! (English tour) 6 stars out of 5 ! All the credits for this tour go to this lady ! So, the Forum and the Palatine Hill were a delight ! A lot of interesting information, combining art, architecture and history in a holistic view. Also, the most interesting information about Colosseum came from Letizia, before entering the amphitheater. Unfortunately, in the Colosseum we were handed over to a different guide (against Letizia's will, who was somehow very surprised)... This guide was different, maybe acceptable.... all ended somehow in ruin; Letizia, thank you !!!

  • 1/5 Wendy F. 1 year ago on Google
    Booked a walking tour of Cadiz. We had a reminder email the day before and we turned up with 15 minutes to spare as stated. It was cancelled because we were the only ones on it but nobody had thought to tell us. Don't rely on this company. Because we thought we were booked, we hadn't booked an alternative. We feel let down.

  • 5/5 Jesus F. 5 years ago on Google
    Loved the free tour. Our guide Alvaro was quirky and had great information related to the intrastory of how Villa del Madrid came to be. Although he tended to focus a little too much on a certain painter at the end. You can choose to tip the tourist if you wish.

  • 5/5 Daniela D. 1 year ago on Google
    Cinthia is a lovely, energetic and funny tour guide. She provided easily digestible bits of history and even recommendations for fun stuff to do and where we can eat. I had a great time, she is very knowledgeable and made the tour special. Totally recommend

  • 5/5 Mattia L. 1 year ago on Google
    We used this platform to book a tour for our Zagreb vacation. We had also booked a tour in Ljubljana but the supplier canceled the activity the day before, the refund was quick and total. Recommended.

  • 5/5 Serena Alexa E. 1 year ago on Google
    Savvy has revealed himself as a great guide. Very knowledgeable and fun too. The tour Is interesting and well organized. Highly recommended!

  • 1/5 Nii-Ashitey H. 1 year ago on Google
    DO NOT USE Edited this review as the good credit goes to the tour operator Park Viaggi Srl and not Civitatias who are just the middle man as to speak. I won’t delete this review as I would lose the pictures. I read a few bad reviews about Civitatis prior and during my holiday but saw it as a one off. They do arrange tours but with local tour operators so please do not be mistaken to think of there employees will be taking you about in a city. Civitatis customer services are responsive but principals and values are wrong. I lost quite a lot of money this summer and regret using them for a tour. As others have said they do not answer their telephone on the first or second attempt. If you are running late you can contact the tour operator or transfer person directly even if you have an exclusive and private tour. Tip for company, respond to text messages. Please note I booked five events with Civitatis and the one bad one was terrible, the other four were excellent. Civitatis do not deserve the praise as they are just the middle person connecting the person giving the experience and you the customer. Gondola Ride 27/07/22 Easy to find the meeting point. Organisers were quick and efficient to sign us in. The organisation to get customers on board could have been a tiny bit better but it was alright. The ride was great and enjoyable. Would recommend.the wife really liked it and was sad that the 30 - 45 minutes time went so quickly.

  • 5/5 Barbara R. 1 year ago on Google
    Today's Walking tour of Lisbon with Eduardo was excellent. He's perfect at his job and had us entertained the whole 2.5hours. It was amazing to learn so many interesting things that are skipped in every guide. Plus his food/drinks places recommendations are stellar. Def would do that again

  • 5/5 Mary B. 1 year ago on Google
    Excellent experience. This company takes care of every detail of the trip. They even quoted us earlier to avoid excess traffic for the season. Marlon most excellent Guide, his knowledge, charisma and command of English. spectacular! The Biker, Arley what an excellent driving skill. Very safe to travel with.

  • 5/5 Zena Aris-Sutton (Zena b. 7 months ago on Google
    Great tour of Berlin, guide Mark (ex history teacher from Bristol) was very knowledgeable and friendly. Interactive with Q&A, covered majority of places, as well as some unexpected surprises. Would highly recommend.

  • 5/5 Ashley H. 7 months ago on Google
    Martin with Glasgow tour did a great job. He is very nice and funny made us laugh and lots of amazing history we learned about Glasgow and random facts about Scotland in general. If your a history buff you’ll enjoy it. Also we had our 8 month old in the stroller and she slept the entire time cus it was her nap time and walking around in the stroller was good and worked out definitely worth it and he gave us spots for food, beer, Hagis etc

  • 5/5 Mathieu B. 7 months ago on Google
    Our visit to Berat was truly memorable, thanks to our exceptional guide, Saimir Plaka. His impeccable English and passion for the city made every moment thrilling. His in-depth knowledge of Berat added incredible depth to our experience. Saimir turned this tour into an unforgettable adventure. If you're visiting Berat, don't miss the opportunity to meet him, as he will elevate your experience to an exceptional level. Berat, with Saimir, becomes a destination you'll cherish long after your departure.

  • 1/5 Esra O. 1 year ago on Google
    SCAMMERS!!! I booked two tours, Toledo on a Saturday and Avila/Segovia the following day. I went on the Toledo tour and it was a waste of my time!!! 95% of the time the guide spoke in Spanish and then brushed over whatever she said in English. When I booked they told me the tour would be 50/50. At the end of my tour I went back to Civitatis and explained the situation. I asked them for a refund for the next tour or a credit, they refused as I had missed the deadline (understandable but an exception should have been made given the situation). I also asked them for a replacement, something else I could do instead of that. They refused my request, they would not even exchange the tour for something else. This company is a scam! They are money hungry and don't care about their customers. I strongly suggest staying as far away from them as possible!!

  • 5/5 La Chica V. 7 months ago on Google
    Natalie was amazing she was a fountain of information about Carcassone and it’s rich history and you could tell she loves what she does! I loved her passion and I highly recommend her as your tour guide 😊

  • 5/5 Angela L. 4 months ago on Google
    The tour Washington really interesting and funny. We had a great time and we learned something new about Vienna. I recommend this service and Michael out tour guide is very competent, helpful, friendly and funny

  • 5/5 Alexandra S. 11 months ago on Google
    Great tour. The guide was really great, perfect english and really interesting informations. You could feel his love for the city and it‘s history. Also not afraid of a little joke here and there so all in all great experience and highly recommended!

  • 4/5 Maria P. 10 months ago on Google
    Have use them many times in different cities, many languages, free and paying tours and what always top up the experience is the guides, every single one has been amazing and full of knowledge and pride for their job and their cities. Where ever you go make sure to check what is available as your starting point. Happy travels

  • 5/5 Brian I. 6 months ago on Google
    Really amazing place to enjoy a lovely night watching the most marvellous flamenco show! Strongly recommended!

  • 5/5 M. Auxiliadora B. 3 weeks ago on Google • 2 reviews New
    Maribell is a very fun and professional guide. It is worth doing the tour with her, you learn and have fun. Highly recommended.

  • 5/5 Jose L. 3 days ago on Google • 1 review New
    Very complete tour to introduce you to the history of Florence and explain what you need to see the city on your own. Marco, the guide, was great, we have been on several tours and it has been the best. Recommendable.

  • 5/5 Luciana O. 1 week ago on Google • 1 review New
    Very good guide, Edu. We really enjoyed the tour. Thank you so much.

  • 5/5 Administracion I. 2 weeks ago on Google • 1 review New
    spectacular

  • 5/5 cristiana c. 1 week ago on Google • 1 review New
    The two hour guided tour of Madrid was truly comprehensive. The guide was exceptional: Chiara, friendly, prepared.

  • 5/5 MAR L. 2 weeks ago on Google • 2 reviews New
    Spectacular free tour!! Super recommended to everyone. We went with a 1-year-old baby in a car and the streets are cobblestone but it is done perfectly. Our guide Diego the best of all for his charisma and way of explaining everything. A 10 for Diego!!!

  • 5/5 José Carlos A. 1 week ago on Google • 2 reviews New
    Our guide was Jorge. Well-planned, interesting and enjoyable visit


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