Featured Reviews


Frequently mentioned in reviews: hotel (15) nice (8) staff (8)
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  • 1/5 Konrad C. 9 months ago on Google • 67 reviews
    We stayed at Napalai for 2 nights in May 2023. We know the hotel from 10 years ago and it is a shame what it has become. It was a lively family hotel then and now it seems dead. No nice pool area anymore, just dirty sunbeds without umbrellas. No nice breakfast atmosphere but a canteen atmosphere. Staff play around on their mobile phones instead of looking after the guests. We changed hotel after two nights. Too bad. It's a pity
    2 people found this review helpful 👍

  • 1/5 Nikon G. 3 years ago on Google • 22 reviews
    - Older hotel - No a/c in lobby - Bathroom poorly designed. There is no shower area door. When you take a shower the water spills out into the bathroom floor. - Night staff was unfriendly and unhelpful. - We asked if we could pay by bank transfer. The front staff said no. We asked to speak to the manager. The manager said yes we can pay by bank transfer. - I asked for an ironing board and iron to iron my dress shirt. They said they didn't have one and that the couldn't help me. *Please train staff to better take care of hotel guests*. Thank you.
    2 people found this review helpful 👍

  • 4/5 Globe N. 1 year ago on Google
    Property is litle old, rooms are bit smaller than expected, pool is not opened because of panadamic , nice breakfast, near to Big c Market, 4 k.m from Airport..
    2 people found this review helpful 👍

  • 2/5 Edd R. 4 years ago on Google
    Generally a nice hotel. Big hotel, 12 stories. Staff spoke English. Room was large and well furnished. Problem was my towel smelled so bad I didn't want to use it. Breakfast was not included in my room price, but I paid the 200THB to get it. Very small selection, not worth the price.
    1 person found this review helpful 👍

  • 1/5 Areerak R. 4 years ago on Google
    Super terrible service, old room with bad smell, there was some problem with air condition(we have been waiting for 4 hrs. For air condition to work but all it can do is blow some wind). Only few things to compliment are bed and hot shower. Other things to complain about service : I didn’t booking the room with breakfast so I order breakfast delivery because I got stomachache and didn’t want to go outside . I was called to reception for 1 bowl and 2 pairs of spoon and folk. 15 minutes past with no any responses, I called to remind the staff for my request then another 15 minutes gone with no any responses again! In the end, my sister decide to go to restaurant by herself to borrow bowl and spoon. The staff at restaurant know nothing and my request. I have been request like this at local boutiques hotel in Phuket and they taking response in 10 mins. How dare you run this business with super low quality of service and communication. Please train your staff for better communicate technique and service mind. I recommend this hotel only for someone who need only someplace to take a nap and shower but not recommend for someone who mind about service and facility of hotel.
    1 person found this review helpful 👍

  • 4/5 Phoukhong P. 7 months ago on Google • 289 reviews
    So far, so good with a swimming pool and good view in a higher etage up to 12.

  • 4/5 Sirin J. 4 years ago on Google
    The building itself seems to be quite old, but from the smell of paint, it must have been recently renovated. The hotel room is quite comfortable and very new. Overall a nice hotel.

  • 4/5 Pete P. 7 years ago on Google
    AC is a bit cold in the room. Cleanliness is okay. basic amenities - TV, fridge, toiletries. Within expectation considering the location and price. I would say this is a 3 star ‘international’ standard rating. (local guide says 4-star).

  • 1/5 Puriwat G. 11 months ago on Google
    Room was really dirty, we found two cockroaches, air conditioning wasn’t working well

  • 4/5 Robert W. 8 months ago on Google
    This time just for coffee but really good and plenty of choice 👍

  • 5/5 chief j. 3 months ago on Google • 2 reviews New
    Very nice hotel from the outside and inside, the staff is very very helpful and kind. They don’t expect something back, always nice to you and want to help you with everything. I needed help with many calls because I didn’t speak Thai but the staff helped me correctly, calling everywhere for me and didn’t expect something back. Even transfer from hotel to the Airport was free. The roomkeepers always nice! Positive about this hotel. Fully recommend.

  • 5/5 Kao P. 2 months ago on Google • 2 reviews New
    Room is big clean and comfortable. Location is great close to the airport and not far from the shopping center. Staffs are friendly and helpful


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