1/5 avijit c. 1 year ago on Google
On
the
day
of
my
visit
to
the
TPA
department,
regarding
discharge
of
my
father
Gopal
Kumar
Chaki
who
was
a
patient
at
your
hospital
in
the
5th
floor
,
room
no:
508B
from
04/04/2023
to
09/04/2023
and
had
undergone
several
tests
at
your
facility
under
the
care
of
Dr.
Depankar
Sarkar
.
We
were
there
to
collect
the
original
documents
of
every
test
done
at
your
hospital
for
the
insurance
claim
process.
However,
the
staff
members
(mainly
2
person
)
present
in
the
department
behaved
very
rudely
and
unprofessionally.
They
refused
to
hand
over
the
original
documents
and
even
went
to
the
extent
of
shouting
and
using
curse
words
and
accused
us
of
not
paying
the
hospital
bills,
which
was
entirely
untrue
as
we
had
already
paid
the
requisite
amount
through
a
debit
card,
and
we
had
the
receipt.
when
we
asked
the
TPA
personnel
to
show
their
ID
cards
or
to
identify
themselves,
they
refused
to
do
so
and
became
more
aggressive.
When
I
tried
to
record
their
actions
on
my
camera,
they
forcibly
removed
me
from
the
TPA
office
with
the
help
of
the
security
guard.
The
TPA
personnel
used
brute
force
and
lethal
back-handed
tactics
during
this
process,
which
resulted
in
me
being
injured.
Moreover,
one
of
the
staff
members
came
out
of
the
office
and
tried
to
threaten
us.
We
recorded
the
incident,
and
when
he
realized
that
he
was
being
recorded,
he
immediately
went
back
inside.
We
felt
extremely
embarrassed
and
humiliated
by
their
behavior,
which
was
entirely
unwarranted
and
unprofessional.
I
want
to
draw
your
attention
to
the
fact
that
the
behavior
of
your
staff
members
was
entirely
unacceptable,
and
they
have
not
only
breached
their
professional
conduct
but
also
caused
mental
harassment
to
me
and
my
family
member.
I
request
you
to
take
strict
action
against
the
concerned
staff
members
and
ensure
that
such
incidents
do
not
occur
in
the
future.
I
hope
that
you
take
my
complaint
seriously
and
take
the
necessary
steps
to
address
the
issue.
I
would
appreciate
it
if
you
could
update
me
on
the
actions
taken
in
this
regard.
Iβm
trying
to
attach
the
image
of
the
two
TPA
worker
in
question
who
has
compelled
me
to
write
this
letter.
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