1/5 Ranit S. 6 months ago on Google
Terrible
Communication
and
Customer
Service
Experience
I
recently
had
a
deeply
frustrating
and
disheartening
experience
with
Narayana
Andul
Road
Multispeciality
Hospital.
The
hospital's
communication
and
customer
service
are
severely
lacking,
to
say
the
least.
It
has
been
a
relentless
struggle
to
get
any
form
of
response
or
assistance
from
their
executives.
First
and
foremost,
the
contact
number
provided
on
their
website
is
consistently
unreachable.
It's
astonishing
that
a
supposedly
reputable
hospital
cannot
maintain
a
functional
phone
line
for
individuals
seeking
urgent
updates
about
their
loved
ones.
This
issue
showcases
a
severe
lack
of
professionalism
and
care
for
their
patients
and
their
families.
Even
when
attempting
to
contact
the
hospital
through
various
means,
their
executives
remain
unresponsive.
My
attempts
to
inquire
about
the
condition
of
my
relative
who
was
admitted
to
the
ICU
were
met
with
neglect
and
indifference.
The
hospital
failed
miserably
in
providing
even
the
most
basic
information
about
my
relative's
well-being.
Furthermore,
the
behavior
displayed
by
the
hospital's
customer
service
representatives
was
appalling.
Their
complete
disregard
for
the
emotional
distress
and
anxiety
experienced
by
concerned
family
members
is
beyond
comprehension.
Their
lack
of
empathy
and
unwillingness
to
provide
information
only
added
to
the
distress
during
an
already
challenging
time.
Narayana
Andul
Road
Multispeciality
Hospital
needs
a
serious
overhaul
in
their
communication
and
customer
service
protocols.
It's
deeply
disheartening
to
witness
such
a
lack
of
dedication
and
compassion
in
an
establishment
that
should
prioritize
patient
well-being
and
family
support.
I
strongly
advise
potential
patients
and
their
families
to
reconsider
choosing
this
hospital
for
their
medical
needs,
as
the
experiences
I
have
endured
are
indicative
of
a
profound
disregard
for
patient
care
and
customer
service.