1/5 Mark Turenne J. 9 months ago on Google
I've
been
here
many
times
and
have
always
enjoyed
the
atmosphere,
food,
and
service.
Went
on
8/19
with
my
wife
and
a
friend.
Had
dinner
and
a
couple
beers,
food
and
service
were
both
good.
The
one
star
review
is
due
to
what
happened
after
I
got
home.
It
was
about
an
hour
after
we
left,
around
8:30pm,
my
phone
rang
from
an
unknown
number,
and
then
I
got
an
alert
for
a
voicemail
and
shortly
after,
a
text
message.
Both
were
from
Roman
at
Countryside,
who
asked
me
by
name
to
call
him
back
but
offered
no
other
details.
Very
strange...my
first
thought
was
that
i
had
left
something,
maybe
my
wallet,
CC,
etc.
I
called
back
the
number
(it
was
not
the
phone
number
listed
for
Countryside
online,
I
believe
it
was
Roman's
personal
number)
and
Roman
answered
and
explained
that
after
we
left,
our
server
had
accidentally
voided
the
transaction
instead
of
adding
the
gratuity
and
finalizing
it
properly.
As
a
result,
Roman
was
trying
to
contact
me
so
I
could
provide
my
credit
card
information
again
and
they
can
re-run
the
transaction.
Fair
enough,
mistakes
happen,
but
this
raised
more
questions
than
answers,
specifically
how
Roman
had
gotten
my
phone
number
when
only
my
name
and
the
last
4
of
my
credit
card
were
on
the
receipt.
He
said
that
a
Des
Plaines
police
officer
happened
to
be
in
the
restaurant,
so
he
asked
the
officer
to
run
my
name
and
look
up
my
information,
and
apparently
the
officer
complied
(which
I
feel
is
a
whole
different
issue).
Roman
even
mentioned
that
he
knew
the
town
I
live
in
(nearby,
but
not
Des
Plaines).
This
all
felt
like
a
major
privacy
violation,
and
involving
the
police
to
look
up
someone's
personal
information
when
they
did
nothing
wrong
seems
pretty
unethical.
I
said
as
much
to
Roman
and
he
said
"ok
I'll
just
tell
the
server
that
we
couldn't
get
ahold
of
you
and
there's
nothing
I
can
do".
I
told
him
I
wasn't
trying
to
take
money
out
of
anyone's
pocket,
just
trying
to
explain
that
this
is
not
how
you
should
handle
this
situation.
I
gave
him
the
CC
info
so
he
could
re-run
the
transaction,
he
thanked
me,
and
that
was
that.
Overall,
an
incredibly
strange
situation
that
has
left
a
bad
taste
in
my
mouth.
Next
time,
it's
probably
a
better
idea
to
just
chalk
the
mistake
up
to
poor
training
of
staff
and
eat
the
$75
tab
rather
than
leave
a
customer
feeling
like
their
privacy
was
violated.
This
was
in
our
regular
rotation
of
bars/restaurants
to
visit,
and
I
don't
know
that
I'll
be
going
back
after
this.