UPDATE. Same lady again working 8/25 tells me that she won’t accept my Amazon return because I have to call Amazon and have them give me an air label, not ground, due to “Amazon not knowing the policy with batteries.” This is the worst UPS store I have ever been too specifically because of this rude employee working there. Older lady working on 3/26 near closing time was rude. I think she was the manager. My Amazon return was boxed up and closed, but apparently it needed a piece of tape on each end. She gleefully told me it’s $2 for their tape. I said “can’t you just give me a piece of tape?” And she looked at me and said “You got your own tape?” And I said “no” and she said “$2 for tape.” She maintained this fake smile on her face this whole time too and was not friendly or empathetic at all.

This place will nickel and dime you for anything. Mailed a prepaid return to Amazon and still ended up paying for another shipping label. Printed one out at home and taped it to the box, just like I have always done in other states. Trainee Michelle tells me I need to pay to email and pay to print another label. I see the label and it's exactly the same label as I have attached to the box. I ask what was the difference in the labels and she says it's because it doesn't have the fancy plastic envelope they attach to the side of the box. My label was completely sealed off with tape and she just put a plastic bag over it and another printed label.

Shantell (gray hair , light skinned woman) has 0 customer service . She is extremely rude . The other employees I have experienced there have still been at least respectful even if they are direct with customers and stressed because of short staff . They still help me as much as they can and if I have to wait for something they let me know and I happily oblige. Shantell will talk to you as if you’re dumb instead of politely letting you know what you need to do in order for your service to be completed . If something is self service there is a way to say that without making someone feel stupid . I specifically try to avoid coming in when she is on shift because every interaction no matter how polite I try to be is negative and demeaning . I have dealt with a lot of different employees and worked in various retail positions and she has no respect for customers. I plan on closing my mailbox and encouraging others to go to another UPS store , USPS or another mailbox service provider than this location because it is ridiculous . I don’t have to interact with you for long but if you manage to be that rude in a short time repeatedly to a patient customer who is not causing problems I don’t want to have that everytime I come to pick up mail. Search for other mailbox services on the island ! There are many available locally and much more friendly and helpful.

I read the reviews before coming here and really didn’t think it would be that bad, until I experienced it for myself. The youngest woman I’ve seen who works here is always really nice. That’s about it. You may have to wait several days to pick up your package because they have not yet sorted through the mail, which is understandable, I guess, considering we are on a small island and there is probably a lot of mail coming in. Too much for three employees to sort through, I’ll give them that. But the customer service sucks. They will argue with you about whether or not your package has been delivered if you have received an email saying it was, but the tracking has not yet been updated. If you have a choice in the matter, I would suggest not coming here. I leave frustrated every single time.

I usually enjoy the service here. However I've encountered the worst service I've received yet in my life by the hands of "Chita" I may have spelt her name wrong(an older lady with mostly dark hair). Rude, refused to tape my box while I was there and moved on to another guest , then told me i could wait to the side until she can do it. I insisted that my parcel be taped in my presence (yes i paid for the tape) Eventually she did, only after I told her that she hasn't finished my service and I will not leave. Overall unpleasant ,seemingly unhappy and may not be the best fit for a business that deals with face to face interactions.

The old lady working there picked up my mail said she has to log it and i need to wait for a text. Sat around for an hr. The guy working there is super nice but now cabt find were she hid my package. If your stationed here use ur company mail room, if you have to make a return even with a prepaid lbl they still charge you just fyi

Worst experience. They just lost my postcard and never delivered to the recipient. When I came back month later they even don’t wanna talk or resolve the situation. We not provide postcards with tracking number - that’s only what I’ve got from them

I’m starting to think that UPS STORE is trash. $25 to ship a small box from Oahu to Maui??!! That’s wild. Apparently I should have gone to USPS, but its too late :/. Between the nickel and diming and upcharging customers for tape, and overpriced shipments, I think I’m good.

Was worried at first due to the negative reviews over Amazon returns but I had no issues. Returned two packages with ease. All I needed to show was the barcodes. In and out :]

Store has an incredible issue with processing packages on the day when the package has been delivered. Their notification system doesn’t seem to work or is inconsistent, they’ll ask if a notification has been sent but they’ve never sent one out despite the package being processed. This location is a failure as a whole.

Joseph &’ Kelsey went above and beyond when providing customer service for my print job. we arrived right before closing and still received premier customer service. They rocked !