My husband and I got in super quick, within 30min, and had a short wait time in the exam room. Staff were great, very friendly, and professional. My one star is because NO ONE ANSWERS THE OFFICE PHONE. I've been trying for the last few days, you can't leave a message because it's "full". My son and I went down at 8p because it says they close at 9p but the office was closed! I realize they are busy doing Covid testing, but someone should be manning the office line during business hours.

The check in staff at urgent care were pretty rude. The wait time was longer than the frame they gave me (which is expected) but when I wanted clarification I could sense the irritability in their voice and one person even slightly rolled their eyes at me. I tried to make it easier for me and the clinic by calling to schedule an appointment but nobody answered the phone.

Brought my son here on Sunday because his throat was sore swallowing yesterday night my strep red flag went up. So I wanted him to get tested for strep. We went in the morning they got us in accordingly to order we arrived we were 2nd didn't have to wait long the nurse Jelly was nice and right on with ALL expectations of good vibe nice nurses, she let us know they would also test for flu which was included. The test came back positive. The Dr explained how to take the medicine and that my son didn't look like he had strep and wasn't likely to be contagious that his body was fighting it well. We were at his primary doctor last Monday for sore dry throat but no pain when swallowing the Dr prescribed him Claritin because my son has been getting sick often. Overall, im extremely happy, all went as WHATS expected FROM A URGENT CARE they also called in his medicine immediately. I took my son to Kailua urgent care in the past and they didn't call in the medicine. So I'm estactict to have a nearby windward urgent care that does the job right.

Visiting for a funeral with my 3 year old and tweaked my back just the before trip. Tried roughing it for a few days but was miserable and decided to come here. Was in and out in 20mins. The staff and doctor were friendly/professional and made my 3 year old comfortable (she hates Dr visits). They laid out options for me, answered my questions and we're very understanding.

Absolute TRASH- called to see if they can see me about an injury and they say yes- then when I get to the office they say they’re at capacity and can no longer see me? So irritating. Do your job better

I had a very, very positive experience starting from the check-in process and through both the nurse’s assessment and the doctor’s examination. Everyone at this Urgent Care was kind, professional, and took their time to help me. I felt very welcomed from the beginning by Jamie when checking-in and was quickly directed to an examination room. I was surprised it happened so fast! There I received a very thorough nurse’s assessment by Jelly. She made me feel very comfortable and was very attentive. This was followed by a lengthy doctor’s check up by Alika going over all my symptoms and trying to get to the bottom of what illness I have. She was thorough, compassionate, and patient with my questions. Every question was answered and/or researched in the exam room and I left feeling better as we covered all possibilities.

I took my son in for an ear infection. We were in and out in less and 30 min. The front desk staff was friendly and helpful. The doctor answered Ll my questions and was very personable.

It is so convenient. So glad we have this option in Kāne’ohe now. My family and I never have to wait long to be seen. The staff are very friendly, caring, and helpful. This is the best urgent care clinic I’ve ever been to. I also appreciate that I can call in advance and they will let me know if it would be better to go to the Emergency Room or if it is something they can help with. Such a time saver!