1/5 Cham Z. 1 year ago on Google
Dear
The
Moment
Group,
My
family
and
I
love
your
chain
of
restaurants;
from
Manam
to
Din
Tai
Fung,
and
Ooma.
We
even
bought
a
Moment
Card.
Your
branches
in
SM
Fairview
and
Megamall
have
great
service
but
this
particular
OOMA
branch
in
BGC
is
the
WORST.
57
minutes
waiting
time
for
everything
to
be
served.
YES.
57
minutes!
I
decided
to
bring
my
friends
here
for
a
get
together.
I
confidently
chose
Ooma
kasi
alam
ko
hindi
ako
mapapahiya
sa
pagkain.
Hindi
nga
ako
napahiya
sa
food,
pero
sa
waiting
time
naman
ako
nadale.
We
ordered
the
following:
✔️
Tori
Karaage
✔️
Ebi
Tempura
✔️
Hanger
Steak
✔️
Oyakodon
✔️
Cheese
Katsu
Curry
Don
✔️
Mochi
&
Matcha
Cheesecake
The
Karaage
arrived
23
minutes
after
our
order
was
taken.
After
10
minutes,
some
of
the
food
arrived.
I
had
to
make
numerous
follow-ups
and
after
a
total
of
45
minutes
of
waiting,
we
still
don't
have
our
complete
order.
They
told
me
to
wait
3
minutes
more
for
the
Cheese
Katsu
Curry
Don,
but
it
arrived
after
10
minutes+.
57
minutes
after
the
order
was
taken,
our
food
was
complete.
My
bad,
maybe
I
should
have
asked
how
long
the
waiting
time
was.
The
lady
who
took
our
order
did
not
give
us
a
heads
up
too
so
we
thought
all
is
well.
In
fairness,
the
food
is
really
good.
Due
to
the
long
waiting
time,
everything
went
cold.
Before
the
last
meal
was
served,
we
decided
to
go
ahead
and
eat.
I
don't
know
what
went
wrong.
Kulang
ba
sa
staff
or
management
issue?
I've
read
some
of
the
reviews
here
and
it
looks
like
some
had
long
waiting
times
as
well.
I
have
never
experienced
waiting
for
almost
an
hour
for
my
whole
order
to
be
served.
Plus
another
25
minutes
for
the
cheesecake,
wow.
The
long
wait
time
is
really
not
the
main
issue
here
because
other
restos
have
busy
times
too.
But
maybe
you
could
have
changed
the
whole
experience
if
you
have
just
set
the
right
expectations
and
have
better
customer
service.
Don't
leave
your
customers
hanging.