4/5 Rishabh S. 5 months ago on Google β’ 37 reviews
I
recently
underwent
a
comprehensive
eye
health
checkup
at
Nethradhama
Super
Speciality
Eye
Hospitalβan
experience
I
feel
compelled
to
share
with
humility
and
respect.
Choosing
this
hospital
stemmed
from
a
recommendation.
Despite
initial
challenges
with
online
booking,
the
location
proved
convenient,
guided
by
the
accuracy
of
Google
Maps.
Upon
arrival,
a
language
barrier
with
the
receptionist
added
a
touch
of
confusion.
Yet,
the
matter
was
efficiently
resolved,
and
my
appointment
proceeded
smoothly.
While
the
administrative
process
had
its
glitches,
including
a
minor
address
error,
the
payment
via
PayTM
was
seamless.
Despite
the
fees
being
on
the
higher
side,
they
seemed
justified
for
a
well-established
hospital.
Choosing
Miss
Mamata,
described
as
a
researcher,
for
my
examination
led
to
a
meticulous
checkup
by
the
lead
optometrist,
revealing
a
subtle
decline
in
my
eye
health
since
my
last
checkup
in
2019.
This
decline
is
reflected
in
the
updated
prescription
numbers,
provided
by
a
highly
experienced
ophthalmologist
during
the
previous
examination.
The
journey
took
an
unexpected
turn
with
the
introduction
of
pupil-dilating
drops.
This
process,
aimed
at
temporarily
enlarging
the
pupils,
proved
uncomfortable,
causing
blurred
vision
and
heightened
light
sensitivity.
The
purpose
behind
this
dilation
was
to
facilitate
a
more
thorough
examination
of
the
retina
and
optic
nerve.
Before
the
dilation,
the
initial
process
involved
the
use
of
an
ophthalmoscope.
This
instrument
allows
eye
care
professionals
to
examine
the
retina
and
the
interior
of
the
eye,
aiding
in
detecting
conditions
such
as
macular
degeneration,
diabetic
retinopathy,
and
other
issues
affecting
the
retina.
Despite
the
disorientation
post-dilation,
I
commend
the
professionalism
of
the
staff,
particularly
Miss
Mamata,
who
played
a
significant
role
in
easing
my
concerns.
However,
the
positive
outcome
of
the
examination
did
not
shed
light
on
my
mysterious
eye
issue,
leaving
me
with
an
ambiguous
outlook
on
the
future.
Following
the
examination,
I
ordered
prescription
glasses
through
Lenskart.
However,
even
after
thirteen
days,
I
still
find
the
visual
acuity
challenging,
prompting
the
need
for
further
testing.
The
stress
associated
with
adapting
to
the
new
prescription
and
the
discomfort
of
prolonged
use
of
spectacles
remains
a
significant
concern
in
my
ongoing
experience.
Constructive
feedback
includes
the
need
for
additional
training
in
the
receptionist
department
for
accurate
data
entry
and
enhanced
communication
in
English
or
Hindi
by
the
nursing
staff.
A
critical
point
that
needs
attention
is
the
necessity
for
clear
communication
about
the
potential
effects
of
pupil
dilation.
During
the
post-dilation
phase,
having
a
family
memberβs
assistance
proved
crucial,
especially
as
walking
became
challenging
due
to
the
profound
impact
on
vision.
While
the
hospitalβs
hospitality
was
appreciable,
the
overall
process
felt
perplexing
at
times,
indicating
potential
staff
training
needs
for
improved
communication
and
clarity.
In
conclusion,
while
I
find
it
challenging
to
wholeheartedly
recommend
the
hospital
based
on
my
personal,
albeit
nuanced,
experience,
I
extend
my
best
wishes
to
future
visitors.
May
their
journey
be
smoother
and
more
transparent
in
their
pursuit
of
eye
health.
43 people found this review helpful π