1/5 Ravi r. 9 months ago on Google
Well
where
should
I
start
from..
My
father
had
his
cateract
surgery
done
for
both
the
eyes.
Unfortunately
the
staff
here
are
either
very
poor
in
understanding
the
process
or
they
are
outright
ignorant.
1st
episode
-
We
had
initially
conveyed
that
we
have
insurance
&
would
like
to
go
for
cashless
procedure.
Idea
of
having
insurance
is
to
facilitate
smooth
experience
for
patient
&
as
well
as
the
insured.
Post
giving
the
details
of
insurance
along
with
all
necessary
details,
it
took
3
days
of
followup
from
me
to
figure
out
that
the
insurance
email
ID
they
were
approaching
was
incorrect
&
it
wasted
3
days
in
total
just
to
get
the
right
info.
After
getting
suspecious
of
hospital
not
having
correct
email
ID
I
had
to
get
involved
to
share
the
right
ID
to
the
hospital!
(wow
speak
about
knowledge
management)
and
had
to
follow
up
with
the
hospital
till
the
approval
from.
Insurance
is
received.
Thankfully
the
approval
arrived
on
the
right
time
before
the
surgery
&
procedure
on
my
father
eye
was
done
without
a
fuss.
Episode
2
-
On
the
eve
of
getting
my
father's
second
surgery
I
get
a
call
from
hospital
that
they
have
not
received
settlement
from
insurance
for
the
first
surgery
&
may
have
to
hold
on
the
second
surgery
until
they
receive
the
money!!!
(talk
about
customer
orient)
they
wanted
me
as
a
insured
person
to
follow
up
for
their
payment.
Well
as
per
my
insurance
the
MOU
with
the
hospital
is
the
payment
shall
be
settled
between
30-45
days.
Hospital
wants
to
share
that
they
have
MOU
for
payment
in
15
days.
(who
to
believe
&
why
should
I
be
bothered
anyway!)
for
not
having
a
coordination
between
insurance
&
hospital
we
as
patient,
we
as
insured
are
being
taken
for
a
ride.
Thankfully
since
I
directly
had
to
get
involved
to
get
payment
to
hospital,
the
payment
was
received
in
a
day
for
the
first
surgery
that
was
performed.
Episode
3
-
We
reach
hospital
in
the
day
the
surgery
was
appointed
&
the
surgery
itself
went
on
smooth.
I
was
suspecting
something
will
come
on
our
way
after
the
surgery
since
every
procedure
was
running
smooth
&
I
was
right.
After
the
surgery
my
father
was
told
to
wait
for
recovery
which
would
take
appx
1
hour.
While
waiting
we
get
hailed
by
Ms.
Aveena
who
seems
to
be
heading
operations
at
hospital
come
up
to
us
&
ask
for
us
to
speak
with
insurance
team
to
share
the
final
approval
for
clearance.
Sigh!
This
is
after
hospital
has
received
all
sort
of
cost
approval
for
the
surgery
where
insurance
has
sent
official
documentations
saying
all
expense
with
respect
to
surgery
is
covered.
Here
comes
the
best
part,
i
request
the
hospital
to
relieve
the
patient
since
patient
is
diabetic
&
he
needs
to
eat
something
immediately
&
I
can
wait
instead
until
they
receive
the
final
approval.
Shocker
was
hospital
was
so
adament
that
they
asked
the
patient
to
wait
until
they
receive
final
approval
even
asking
me
to
bring
something
to
eat
for
my
father,
funny
part
was
they
wanted
my
father
to
have
his
afternoon
lunch
in
the
lobby
of
a
hospital.
Coming
back
to
approval
part
&
sensing
the
inability
of
hospital
staff
&
hostile
environment
created
at
that
time,
I
took
the
matters
into
my
hands
&
followed
up
with
insurance
team
so
they
can
send
the
final
approval
form
immediately.
Sensing
the
urgency
in
my
voice
insurance
team
sent
the
approval
form
but
due
to
some
confusion
with
MOU
they
approved
had
15k
less
from
total
value.
Hospital
now
had
another
tool
to
torment
us.
They
wanted
the
pending
amount
to
be
cleared
for
my
father
to
be
released
from
jail
sorry
hospital,
i
informed
I
will
pay
the
difference
amount
from
my
pocket
&
would
ask
insurance
to
reimburse
it
when
ever
they
can.
Hospital
agreed
promptly,
i
pay
the
difference
amount
&
we
finally
head
home.
Rest
of
story
in
next
review
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