1/5 Fruzsina S. 1 year ago on Google
This
used
to
be
my
favorite
hotel
in
Lilongwe,
but
it
has
gone
from
great
to
the
worst.
The
place
has
a
nice
ambiance,
but
the
service
has
severely
deteriorated.
The
problems
started
at
booking,
when
I
received
no
responses
to
email
inquiries
and
I
kept
being
told
I
will
be
called
back
when
I
tried
the
phone,
but
they
never
bothered.
So,
I
booked
online
through
the
hotel
website
for
two
nights
and
this
was
confirmed
by
email.
When
I
arrived,
I
was
told
that
they
are
overbooked
and
I
may
only
be
able
to
stay
for
one
night,
but
later
I
was
reassured
by
two
people
at
reception
that
I
can
definitely
stay
for
the
two
nights.
The
following
morning,
I
had
breakfast
and
left
my
keys
with
reception
(still
nobody
said
anything)
and
went
to
my
work
meetings.
Suddenly
mid-morning
I
start
getting
Whatsapp
messages
from
the
reception
that
they
made
a
mistake,
and
I
don't
have
a
room
for
the
second
night
(that
same
night!)
after
all.
So,
I
spent
the
day
distracted
from
work,
stressed
and
trying
to
find
other
last-minute
accommodation.
I
even
had
to
leave
my
meetings
early
to
go
pack
up
my
things
and
leave,
which
was
quite
embarrassing.
The
receptionist
tried
to
apologize
and
find
me
alternate
accommodation,
but
it
was
just
too
little
too
late.
No
manager
to
be
found
the
entire
time,
just
one
poor
staff
member
who
tried
to
handle
the
situation
but
failed.
To
top
it
off
the
food
has
also
gone
downhill
since
my
last
visit.
So
now
I
need
a
new
favorite
hotel
in
Lilongwe
as
I
come
here
often
but
likely
never
be
back
to
this
hotel
again.
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