1/5 Mariya H. 6 months ago on Google
Disappointing
Experience
at
BrewDog
-
Poor
Service
and
Food
:(
While
I've
always
appreciated
the
atmosphere
and
the
friendly
staff
in
the
past,
my
most
recent
visit
was
marred
by
a
series
of
issues
that
left
me
questioning
whether
I'll
return.
Poor
Service:
The
waiter
failed
to
provide
clear
instructions
that
eating
while
playing
shuffleboard
was
not
allowed,
and
the
situation
was
exacerbated
when
a
waitress
scolded
me
in
front
of
the
entire
group
and
other
visitors.
This
unprofessional
behavior
put
a
damper
on
the
entire
evening
.
Given
that
half
the
group
was
playing
and
the
other
half
was
simply
snacking
and
drinking,
this
policy
seemed
unreasonable,
especially
when
the
waiter
had
taken
our
snack
order
before
without
warning
us
about
this
rule.
Long
Waiting
Time
and
Food
Quality
Issues:
Waiting
nearly
an
hour
for
popcorn
is
simply
unacceptable.
To
make
matters
worse,
there
were
issues
with
the
food
itself.
The
waiter
couldn't
differentiate
between
the
regular
and
vegan
burgers,
leading
to
confusion
when
serving
the
dishes.
The
mac
'n'
cheese
arrived
ice-cold,
as
if
it
had
been
taken
straight
from
the
fridge,
and
the
"avocado
salad"
lacked
any
trace
of
avocado,
leaving
us
with
nothing
more
than
greens
and
cheese
for
a
steep
price
of
150
kr.
These
culinary
mishaps
were
indicative
of
a
larger
problem
with
the
kitchen
and
service
coordination
that
evening,
and
they
significantly
detracted
from
our
team
event.
In
conclusion,
my
recent
experience
at
BrewDog
was
profoundly
disappointing.
While
I've
previously
enjoyed
the
atmosphere
and
the
people
there,
the
issues
with
service,
food
quality,
and
communication
during
this
visit
have
left
me
with
a
sour
taste
in
my
mouth.
I
genuinely
hope
that
BrewDog
addresses
these
problems,
as
I
would
like
to
see
the
establishment
return
to
the
standards
it
once
upheld.
However,
as
it
stands,
I'm
uncertain
whether
I'll
be
returning
anytime
soon.