Interior View of McDonald's Harrismith

McDonald's Harrismith

Restaurant Fast food restaurant Meal takeaway Hamburger restaurant Family restaurant

Classic, long-running fast-food chain known for its burgers & fries. People often mention order, staff, minutes, service, drive, friendly, told, orders, meals, time,


Address

Boschetto Ave, Lotusville, iNtabazwe, 9880, South Africa

Website

www.mcdonalds.co.za

Contact

+27 58 622 9460

Rating on Google Maps

3.50
(154540 reviews)


Working Hours

  • Tuesday: 6 AM to 11 PM
  • Wednesday: 6 AM to 11 PM
  • Thursday: 6 AM to 11 PM
  • Friday: 6 AM to 11 PM
  • Saturday: 6 AM to 11 PM
  • Sunday: 6 AM to 11 PM
  • Monday: 6 AM to 11 PM

Visitor Reviews


Frequently mentioned in reviews: order (21) staff (17) minutes (11) service (11) drive (9) friendly (8) told (7) orders (7) meals (6) time (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Ashley S. 1 year ago on Google
    The poor staff don't get enough credit. I stay in harrismith and go there at least once a month. They are always friendly and the food has always been great. Never had any problems. Thank you for your hard work and dedication to serving each customer with positivity and care!
    1 person found this review helpful 👍

  • 1/5 Monica M. 2 years ago on Google
    Both my husband and I had food poisoning AND LANDED IN HOSPITAL after eating there. We waited nearly 30 mins for our meals!!! Disgustingly filthy and slow. I am shocked with their low ratings that they are still operating. They also ran out of bottled water and we were forced to take sodas!!! Utterly pathetic. Don’t bother with a standard reply. This needs to be escalated to dept of health for inspection So I went on the Mcdonald's website as per below request, and there are NO dropdowns for Harrismith Bergview!!! Very frustrating trying to chat to a bot.
    1 person found this review helpful 👍

  • 4/5 GERRIE B. 5 months ago on Google • 470 reviews
    Gr8 place for milkshakes

  • 5/5 Flip M. 5 months ago on Google • 323 reviews
    My wife said to me "this is the cleanest McDonalds I've seen in a LONG time"

  • 2/5 Mrs G. 1 year ago on Google • 300 reviews
    So we were traveling and stopped at Bergview to rest, have breakfast and freshen up. We opted to go to McD since it was the quietest and wanted to get in and out quickly. We ordered through the self-service kiosk and waited about 5 minutes at the counter to be seen to. The counter staff told us to take a seat and the food would be brought to us….. so 20 minutes later, still no food. Once again we went to the counter, waited for staff to see to us as they all seemed to have disappeared. Eventually one member made an appearance and again told us they would bring it to us!! Did I mention that the store was empty, we were the only ones in there and only after about 20 minutes, a few other families entered. We called staff over… she was more interested in handing out some cards about downloading the McD app!! She went to check and returned a few minutes later with the food which by this time we were all starving!! This picture is of the 4 breakfasts we received (boerie hun with hash) & coffee. Now, I cannot for the life of me explain why it took 40 whole minutes to cook 4 of these sad looking things!! Pathetic service, food and staff!!

  • 5/5 Zvikomborero “HERTHON PTY LTD” N. 5 months ago on Google • 192 reviews
    I love the food always

  • 1/5 Paul B. 10 months ago on Google • 167 reviews
    Service was a total shambles. Yes it’s a busy weekend, the one before Easter, but orders were mixed up with customers being given either incorrect or items being left out. Please ensure that your staff are enthusiastic, trained and efficient in delivering the correct items in a timely manner. Won’t be visiting this McDonald’s outlet again, anytime soon.

  • 4/5 Waseela E. 7 months ago on Google • 150 reviews
    I think they were just too busy the only thing nice was the chips. My burger tasted weird and they messed up our order twice!

  • 5/5 Craig P. 1 year ago on Google • 132 reviews
    It was a pleasant surprise to see a McDonalds at this stop. The kids and girl boss ordered some food while I relaxed a bit. The food is what we have come to expect from McDonalds. Awesome scenery with benches outside to sit and relax while refuelling on a burger and fries.

  • 4/5 Bransby N. 5 months ago on Google • 132 reviews
    The doughnuts weren't fresh but the coffee was great.

  • 5/5 Heather R. 5 months ago on Google • 127 reviews
    Quick, efficient and friendly. Ideal for the quick stop.

  • 2/5 Oliver S. 5 months ago on Google • 120 reviews
    We ordered three meals and they got wrong 3 out of 3. The problem was not so much with the meals, but rather the fact that they got every single order wrong... Just shocking... Apart from that, the restaurant is clean, but the toilets are not.

  • 4/5 Prakash L. 7 months ago on Google • 99 reviews
    I recently visited this establishment and had a pleasant experience overall. The place was neat and clean, providing a welcoming atmosphere. The digital ordering system was awesome and made the process very efficient. However, it would be beneficial to have someone nearby to assist customers who might need help with the system. I tried the chicken burger meal, and it was delicious. One area for improvement is the bathroom facilities; they were quite busy, and upgrading them for the peak season would be a good idea. Despite this, my visit was enjoyable, and I would recommend this place to others.

  • 2/5 Janis M. 1 year ago on Google • 83 reviews
    I'm not impressed with the service here. My son placed an order at the self-service machine. After waiting for at least 30 minutes, he enquired about his order, only to be told that the payment wasn't accepted. We then paid, ONLY THEN was his order being made. Surely, this should have been picked up earlier!!! This 'quick' stop landed up being an hour. Not impressed at all.

  • 2/5 Moetsuoa L. 11 months ago on Google • 80 reviews
    I went to the McDonald's drive through on the 2nd of March and ordered the chicken sharebag, when we got home with our order that's when I realised that one of the small burgers was missing, I didn't check when I was there because the lady that was assisting us was so friendly and I have never had a problem with my McDonald's orders before. I was so disappointed because I live 50kms away and I couldn't return my order.

  • 5/5 Ntandokazi M. 11 months ago on Google • 49 reviews
    This place is absolutely beautiful It's unlike any McDonald's I've ever seen, it's in the perfect area with great views The staff is so friendly and helpful, I can't wait to come back to this place on my next trip

  • 5/5 Don P. 1 year ago on Google • 47 reviews
    Mcdonald's is Mcdonald's. The location of this Mcdonald's is very nice at the foot of a mountain.

  • 5/5 Natlie B. 5 months ago on Google • 25 reviews
    Pah rah pah pah pah I'm loving it 😍

  • 4/5 Lisa H. 5 months ago on Google • 25 reviews
    Despite it being very busy, we were helped timeously. They did forget my husband's order but attended to it quickly.

  • 3/5 Angelique G. 5 months ago on Google • 23 reviews
    Service is extremely slow even with the drive through. Waited 20min for 6 cheese burgers.

  • 1/5 Rox 6 months ago on Google • 23 reviews
    HORRIBLE service!! Best to go through the drive-thru because they seemed to be getting all service. Even though our number was posted to pick up our order, the staff were so confused. I know they were all busy, but surely there should be staff dedicated to the in-store as well as drive-thru?? We waited almost an hour for our “fast food”, and even then they got our order wrong. I didn’t have the patience to go back inside, so we just ate as it came. I do have to say, for the amount of traffic, the store is very clean and the bathrooms are well-maintained.

  • 4/5 Ria M. 8 months ago on Google • 6 reviews
    Lovely drive through after a long drive from Underberg. This Macdonalds had the most amazing roses planted all around it. I have not seen such beautiful roses (all colours)

  • 1/5 Atang P. 10 months ago on Google • 3 reviews
    Absolutely Horrendous service!! ordered inside using the self help kiosk at 15:02pm paid and transaction went through but no slip was printed. Was told this was no problem as the order went to the kitchen already. 1 hour later we (and a few other people) were still waiting for food!!! each staff member we asked referred us to the next and kept asking for proof of our transaction!! Asked to see the manager…she came and still argued to see “our slip” madam seemed to have zero cares and no slightest clue what customer service is, which made me wonder if she’s ever been trained for managerial duties (the obvious being dealting escalations). Is it my fault that no one’s cared to refill the receipt roll in the machine???!!!! Only After making a noise did we get the order which was incomplete. No drink and no one in sight to query with. We decided to leave without it😡

  • 5/5 William S. 1 year ago on Google
    Big Macs are consistently good. Staff also friendly . Drive thru is nice and quick

  • 1/5 Gerusha Geraldine H. 1 year ago on Google
    Pathetic attitude really!! 😒 my number appeared on screen to collect food but the person packing was so rude towards me, says that only when she calls the number then I should come forth for the meal. Why have those screens stating we should collect meals?? They even forgot to pack a burger and I had to wait again!! Should have more manners when dealing with people who are traveling.

  • 1/5 Ashley M. 1 year ago on Google
    Most incompetent staff. Supposed to be fast food more like slow food and for the price you pay and time you lose waiting for meals you rather sit at wimp or mug and nean the need to learn how to handle crowds. Won't eat here again

  • 3/5 Nadine L. 1 year ago on Google
    Was traveling backto gauteng and atopped there for lunch. They were just extremely busy so it took a while to get the food. The self ordering seemed to run smoothly and when we got our order everything was in order and the food was good. We did stop over during lunch time so the initial rush was a bit intense. But we sat down for lunch and it all seemed to die down around 2pm.

  • 1/5 Alans Creations Function Decor S. 1 year ago on Google
    Ordered a mc Royale but got a big Mac.. tried to resolve the issue with the cashiers but had to re explain to a manager ...confusiin...wasted over 10mins in the store..unfortunately had to leave the burger begin..whilst they was sorting out their issues...such poor customer care a simple apology would have been great

  • 1/5 Dinesh R. 2 years ago on Google
    Bought a happy meal and told them twice that the child is a boy. They gave us a girls toy. The child opened the packaging and then we see it's and alice band type thing. I took it back and told them that we specifically said it's a boy. The manager or whoever that was there got very upset and had a bad attitude questioning why the package was opened. I explained that our child opened it. She then says that the toy is unisex. I'm sorry but my son is not using an alice band. The fact is that they can't do their jobs properly. The packaging was pink. Also why do they ask if the child is a boy or girl if they will give you whatever they feel like??? Pathetic. Never again.

  • 1/5 yusuf m. 2 years ago on Google
    Waited a long time at the drive through collection window for a cappuccino and muffins. The cappuccino was ice cold when it finally arrived and the muffin was also cold and hard. The order also arrived with no sugar or serviettes and lady at the window disappeared before I could ask her.

  • 1/5 Pierre Q. 2 years ago on Google
    System not sending orders to kitchen . Staff were friendly and cheerful under the stress but but it’s unacceptable that I waited an hour for my food. It would have been longer had I not personally followed up. More serious is that my food preferences in the burgers were not adhered to (order was rushed in the end). I have a child with a food allergy and she would have been sick had she eaten the food without noticing the problem.

  • 1/5 Ruben V. 2 years ago on Google
    Hi? I am very disappointed in the Harrismith branch. Being a local here and waiting for this restaurant to open for years just to be let down. The staff is not friendly and not assisting with problems or choosing the customer first. They will make you wait either in the restaurant or using the drive thru. Apart from the staffs customer relationships they provide under standerd food and preparation. They do not care about the product they are serving or the public. This is a huge concern to me and other buyers whom I’ve spoken too. Poor service poor food poor management. Small menu a removed double quarter pounder from the menu. Me who has been to numerous McDonald’s in south Africa and America, who knows the quarter pounder is a must have has been taken away. Harrismith branch needs leadership and the staff needs to know the client comes first. Please assist in rescuing this branch before it is too late.

  • 1/5 Malcolm G. 2 years ago on Google
    This was the worst experience at MacDonald. Waited over 40 minutes for my order. No toilet paper in the bathrooms. Staff were running around mixing orders and hiding from customers at the back. finally got my order and drove off to JHB - tasted my orange juice and it was basically water. Wasted R250.

  • 1/5 Dilshaad D. 2 years ago on Google
    Just wow! They have a whole system without any system... Numbers appear on the prep board then disappear, lots of angry customers orders got lost, just as mine did and disappeared. Get your staff trained on following system and understanding food.

  • 1/5 Sarah L. 2 years ago on Google
    Very disappointing service with lots of disgruntled customers while we were there. Very rowdy staff who seem to be very poorly trained. We expected to make a quick stop of 5-10 minutes but we had to wait 25 minutes for 2 milkshakes and a coffee!

  • 1/5 Nanette van R. 2 years ago on Google
    Waited 45 mins to get our order from inside. System says order ready and to collect from counter. Go to counter and nothing is ready to collect. Unorganized bunch of staff managing the place. Could have walked through the drive though and received the orde faster or gone and sat down in one of the restaurants and had better service and experience.

  • 5/5 worldclock# w. 2 years ago on Google
    Good food good stop over for family fun and more

  • 1/5 Hesna B. 1 year ago on Google • 2 reviews
    This was the worst experience I ever had a fast food chain ever. We where the only ones in the drive through, the lady that took my order missed half of it and for those she did get, she asked what drinks we would like and rung coke for all the meals although we did ask for soda water, and then at the collection window, was told they don’t sell soda water, this was the worst service ever, and the staff most definitely does not try to be friendly or even polite they are down right arrogant and aggressive. No way I will ever support such a miss managed business ever again, for the owners sake and all future customers I sincerely hope that Mc Donald can shake that branch up rigth an up to standard.
    1 person found this review helpful 👍

  • 1/5 COBUS V. 1 year ago on Google • 2 reviews
    This is the worst Mcdonalds I have ever supported. Since they opened in Harrismith, I have never got my food on “time”. I must always go and wait in the parking. Waiting for food takes 5 to some times 27 minutes. I mean if the Mcdonalds standard is 3.5 minutes then this place are doing stuff wrong. Staff at the collection window are always rude and unhelpfull. The Burgers looks like it was man handled. It is such a pity, the spot is perfect but the service and quality of the product are Bad, Very Bad

  • 1/5 Thandi M. 7 months ago on Google • 2 reviews
    They always mess orders... check them. You pay and you never get it. Today I sat on their drive through for 10 only to realise that wrong orders are captured.


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