Great place to get the dog washed, 10$ token, in and out quickly with the walk home to dry him off. Perfect. would recommend

When you cancel a groom with petbarn they still charge you but when you travel to the store, wait for 20 minutes and find out the ladies called in sick? All you get is the child at the front grunting at you saying "you should have received a message" no apology, nothing. My dog has never shaken so much when going to a groomers and i thought it was her, but i can see why now with the level of incompotence shown. Won't be gonig back.

Excellent grooming! Dogs are not caged while they wait. They get to run around in a safe area and play. The groomer is super patient and really loves dogs. The store has lots of good sales and toys to keep your pets happy :)

Great selection and very friendly and helpful staff. Parking onsite for 5-6 cars and you can usually also find spots in front or in side streets

My friend and I came in today to get some bits for her goldfish who seemed a bit sad. Liam was extremely helpful and patient with our indecisiveness. He had a great knowledge of fish, the jelly fish ornament and bubbler we got has made dudley the goldfish very happy! Thank you Liam :)

Ordered worm tablets online by logging in - $77.00 cheaper Yay Click & collect I have a disability and struggle to walk Parked in car park and called store and purchased other yummy treats for my doggie I asked if eftpos machine can be brought out to my car Young lady brought my items out to me and did transaction at the car Awesome service

Super kind and helpful staff, who guided us right through our first pups accessories and food purchases.

Easy to use website, fast delivery and value for money. This little guy always gets what he needs..

Zach in the Richmond store gave absolutely amazing service to my mum and myself today. He went above and beyond to help find the perfect items for Bibi the poodle. Thank you Zach😊

The girl behind the counter was incredible. The special I was trying to get has expired so she looked up and found an even better special for me. THE BEST

Always have all my cat's needs. Plenty of options and reasonable price

Always really good! The two hour delivery service is *chef’s kiss*

Really convenient instant delivery on online orders. Box provided slightly bigger than needed for my order, which was greatly appreciated by my box-loving cat.

The store itself is good, if a little tight compared to some Petbarn stores. This one has on site parking, which is good, but said parking is tight to maneuver in spots, and the disabled spots are furthest from the entrance. The staff are very nice and the range is solid.

Having shopped at Richmond Petbarn for many years we always find the staff friendly offering great service and advice.

Nice sized store, convenient parking. The main reason for my 5 star rating is Maddi. She was amazing making recommendations and price matching for me. Even gave me a new puppy pack which I had no idea about. Absolutely amazing, happy to help and very knowledgeable.

Staff are always cheerful and willing to help carry heavy bags of pet food to the car.

Everything your pet could ever want, need or even imagine is located within this barn sized building. Walk through the double doors into what pet Valhalla looks like and pick up something special for non human in you life.