1/5 Sarah N. 6 months ago on Google
Extremely
Disappointing
Experience
at
Vision
Personal
Training
in
Prahran.
My
recent
experience
with
Vision
Personal
Training
in
Prahran
has
been
deeply
disheartening,
and
I
feel
compelled
to
share
my
story.
I
joined
this
gym
with
high
hopes
but
found
their
handling
of
my
situation
to
be
incredibly
insensitive
and
frustrating.
When
I
informed
my
personal
tray
about
my
cancer
diagnosis
and
the
impending
surgery
that
would
prevent
me
from
lifting
heavy
weights
for
a
year,
I
expected
some
level
of
empathy
and
understanding,
especially
considering
they
were
already
aware
of
my
situation.
However,
my
trust
was
shattered
when
they
continued
to
charge
my
credit
card,
despite
my
prior
notice.
Their
response
to
my
inquiry
regarding
these
charges
was
equally
disappointing.
They
simply
told
me
to
stop
the
credit
charging
through
their
app,
something
no
one
had
ever
informed
me
about
before.
When
I
requested
assistance
in
navigating
the
app,
they
assured
me
they
would
call
me
back,
but
it
took
an
astonishing
two
weeks
for
them
to
respond,
during
which
time
they
charged
me
once
again.
Their
proposed
solution
to
this
issue
is
to
offer
me
credit
for
future
gym
use,
valid
for
only
six
months.
This
approach
is
not
only
unhelpful
but
also
feels
like
an
attempt
to
retain
my
money
without
addressing
my
concerns.
It’s
disheartening
that
they
seem
more
interested
in
keeping
my
money
than
in
showing
any
compassion
or
understanding
toward
my
health
condition.
In
conclusion,
my
experience
with
this
gym
has
been
marked
by
insensitivity,
poor
communication,
and
a
lack
of
accountability.
I
would
strongly
caution
anyone
considering
this
gym
to
be
extremely
careful
with
their
credit
card
information.
My
trust
in
this
gym
has
been
severely
damaged,
and
I
cannot
recommend
it
to
others.
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