The room was clean and the service was good. BUT they left out some major information that should 100% be told to the general public prior to choosing this hotel. This is a half way house for recovering addicts, some of which seem to be on drugs whilst there. It is quite concerning specially for any families that intend on staying here. We will not be staying here again.

GREAT VALUE FOR MONEY. This is such an amazing spot. Extremely economical considering the comfortable rooms, short distance to markets and other places. The staff here is super helpful. We got lucky with an upgrade which was offered by the generous staff on arrival. The rooms have just been refurbished and the ownership has changed so I believe they have pumped in many positive things to make each stay comfortable and guests like us HAPPY 😃

Bed bugs, run down and not worth the Savings. Stayed on level 2, twice now. Did a group booking first and my partner got bites, I didn’t so I didn’t think much of it and thought I’d give them a chance again when we needed somewhere last minute. It was worse second time around, worked out the whole place has bugs. You can see the surfaces aren’t cleaned.. my pillow smelled like someone else’s perfume, written messages on the laminate wall that people have done with something sticky so because they don’t stick out it means they don’t wipe often or ever, left over half eaten food in the cupboards, stains on the throw cushions and bed head. I Tried asking the lobby attendant a question and he just nodded at me, no response obviously didn’t understand English well.. so much for 24hr service. We are itchy and have welts from bites .. have to hot wash everything and throw out suitcase.. they haven’t replied to my messages.. I’m disgusted.. give up and just give it to crisis housing and stop putting people at risk. The junkie with the alcohol in the lift this morning was a lovely final touch.

I booked this place without looking at the comments and definitely had second thoughts after reading some of these! Honestly, I don't know if it's because our expectations were very low but we had a really pleasant 2 nights stay. Staff was super nice and friendly. Our studio looked freshly renovated, it was spacious and clean with a really comfy bed. Not much to complain about. Perfectly located a short walk away from the tram, it only took us about 10-15 minutes to get into the city and back.

So asked person on reception if they could book a taxi in the morning as very early morning flight, sure they said. Didn't do it and had to scramble in the morning to find at taxi so don't miss flight. Put a $100 hold on credit card for what? No mini bar, no services and room paid in full, said would be released on check out and again not done. Better places to stay that actually deliver, just avoid.

Firstly started off by giving our room that we hooked for weeks in advance to someone else. walked into the room and found luggage and food already there. got “upgraded” to another room, with no balcony and the view of a servo when we paid extra for a balcony and the side view of the nice street and garden. our fridge was turned off alongside oven, stove, microwave etc. when we asked for them to be turned off the response was, “we turned it off at the switch board, besides you guys didn’t pay for a room with these facilities”. which yes was a fair point but considering the major stuff around and paying for extra things aka balcony etc and didn’t get that. the room had no dishwashing liquid or hand soap. nothing to wash the dishes with at all. and it took about an 1hr and half for the switchboard to be turned on therefore delaying our dinner and time to leave to go out. smashed lobby window, elevator is unsafe. and the bed was hard as concrete. overall wouldn’t recommend save yourself the money, although it’s cheap and affordable, these are the costs.

Booking was canceled 4 weeks before Grand Prix because of a “covid case and they needed to deep clean”. This is a complete lie, it does not take more then 4weeks to deep clean. Staff said they would make contact as to what a happening, not one call received from them. Staff did not care one bit that they had put in a position where we had no where to stay.

This place is a dump. They charged me $145 a night and the room was discussing. The carpet had more stains then a crime scene. No coffee,sugar or milk. The heater and air con didn't work and the main panel on the wall is useless. There isn't one good thing l can could say about this dump. Please do not give the staff a hard time as l,am sure they only work there and don't have any say in the day to day operations. Stay at your own risk...

I'm sure this once was a nice, lovely and respectable place to stay - however due to the government homelessness choosing this as one of their places to accommodate people... it feels scary to stay here, strict to get inside and you feel attacked or instantly taunted or terrorised by being asked for your name and room number immediately as you step anywhere near reception. There are constant arguments, loud noises from above, below and next to your room. No housekeeping. Nothing that shows much effort, if any, has gone in to preparing the room for the next guest when you check in. Which should be a big concern considering that it is covid-19 and there should be extra sanitation and cleanliness. You only get given one room key, and this key gets you in and out of the building (even just the reception), up and down the elevator and also it is required to keep the TV on and any electricity to the room by fitting in the slot next to the door when you enter the room as well as for the central cooling/heating to work too. They do have a great sized TV with a Smart TV with Netflix supplied and is the only thing that makes this place somewhat possible to endure.

Can I rate it lower than one? This is a terrible hotel. The first two floors are lease to very dodgy people. The staff can't even follow simple instructions and the rooms are TERRIBLE. They are dirty, unkept and full of bugs. DO NOT STAY HERE EVER!

Is there a less than one star option? Looked nothing like the photos, surprised we made it further than the car park after seeing the smashed windows and walls, got to the room and it stunk of cigarette smoke, old food stained on the walls that hasn’t been cleaned, filthy rooms and bathroom not cleaned, $186 a night for something worse quality than a backpackers Took one look at the room and went back to reception and asked for a refund, attendant was rude and we were told to leave when we complained about how disgusting the room was If your looking to stay here, DON’T!!

Said on site there was cooking utensils. When we got there , NO cooking utensils no dishwashing liquid or tea towels . As at front desk to be given a knife a wok and rice cooker , also no clock radio , 3 light bulbs would not work . I messaged manager 5 times no reply , then got told he was uncontactable . Then bookings money stay else where . Com want nothing to do with this problem . They need to go around and inspect the rooms they are selling disappointments all road . Save ur

Charged a $150 security deposit on arrival which was not advertised at the time of booking. Then told the refund of the security booking takes 10 days. Service was ordinary and room although well presented was nothing like the photos posted on the booking site

The bed sheets and blankets were not cleaned and they made me pay a random $150 security deposit that was not advertised, and I haven't gotten back for 10 days. Having strangers sweat and mank on our bedding is unacceptable. I'm sure someone else has now slept in ours as well. We were on the top floor, and could hear a strange noise from above us that was a bit annoying.

During my recent stay at this motel, I encountered several issues that left me disappointed. Unfortunately, I discovered bed bugs in my room, and it appeared that the sheets had not been changed prior to my arrival. Additionally, there was a foul odor emanating from the toilet, which detracted from the overall experience. The property itself appeared to be quite rundown and in need of significant renovations. As a result of these issues, I do not plan to return to this motel in the future.

Very bad experience! Room in more than doubtful condition. Diagonally split television screen, stained curtains, twisted and damaged bedside lamps... I had the impression of arriving the day after a party!! No arrangement was possible,

I loved the stay here the staff Are absolutely fantastic and rooms are clean

Excellent experience. Kayla is professional.

Great Staff! Great service ! very cozy and comfortable!

We recently stayed and found the pillow cases stained with what looked like sweat. We organised replacement cases with reception but then found the pillows themselves disgustingly dirty. Management have failed to respond to our emails.

The most lovely staff, great location, clean room

Amazing experience and what a night to remember 😘 we came down for Xmas party dinner and the staff so welcoming with there smile 😊 we want to check in early to get ready n the lovely Chinese Ladey charge us $30 which is understandable 👌, room so nice and clean omg we got a big room with a city view , furniture and set up so cute. Our best part is the walk in shower and of course KING BED with a dark curtain super comfortable. We want to extend all we did just call the receptionist they came up to our room to make payment. How good is that 🙏 that just make our trip so special the way the staff treat us,Thanks again City Edge I can’t wait for our next trip in City.

We were really pleased with our stay at City Edge,Great value hotel with friendly staff who are always willing to help the location of the hotel is great. We will be visiting again.

Great stay in Melbourne. Clean rooms. Amazing shower. Great sleep experience. Friendly staff.

Very nice serviced apartment, no complaints from me

"Hey! Just wanted to give a shoutout to the amazing staff at Cityedge . They went above and beyond to make my stay comfortable and enjoyable. The room was clean and cozy. The location was also convenient, with great access to nearby attractions. Overall, I had a fantastic experience and would highly recommend this hotel to anyone visiting the area. Thanks again to the awesome team for making my stay so memorable! 😊🌟"

Loved the experience I had at city edge, service was impeccable the rooms were clean and comfortable definitely will come back soon, the location was also very convenient easy access to the trams as well restaurants and shops will defo recommend !

Great location for my son's compitation in the Albert Park sport centre. Only 5 minutes walk to the MSAC. Morden hotel room, clean and friendly staff. Will come back again definately.

The bed are so comfortable. I love the morden bathroom. Convenient for my celebration night.

Supported crisis accomodation, clean fresh room, caring staff. Tha ka you for helping me 💞

I booked before reading the reviews and after reading them I was apprehensive to come but my stay has been amazing! Don’t understand where the one star reviews have came from

I recently had the pleasure of staying at this hotel, and I must say it exceeded my expectations. The staff's hospitality was impeccable, the rooms were well-appointed and spotlessly clean, and the amenities provided a perfect blend of comfort and luxury. The central location made it convenient to explore the city, and the attention to detail throughout my stay made it a truly memorable experience. I highly recommend this hotel to anyone seeking a delightful and comfortable stay.

The staff here are great, really helpful.

Beautiful room, songenial beds, not solid but comfortable, friendly staff and excellent food restaurant. What a great experience. I came for a work trip and it's been fantastic not far from the center of the city and amenities. 👍👍👍

Really nice apartments with kitchen facilities except extremely strict and wasnt cleaned properly before I checked in. I was able to borrow a vacuum and lucky I carry around cleaning products so I cleaned it myself and now it's great!

Worst worst worst hotel I’ve ever stayed at. Looks nothing like it does online, rooms are partly broken, linen got stains all over it, walls and ceilings are scuffed so hard it i had to leave. Also reception have bins where you check in and have dirty drinks bottles and everything laying around everywhere. Also you the entrance is on a busy main road !

Clean room comfy beds no problems finding the place .. staff are very accommodating friendly and helpful when. Came to check in and adversing near by entertainment close to tram stops. I would be more the happy to stay again.

I contacted the hotel management to book my requirements. They understood my needs and behaved very well. A hotel that understands what customer care needs and delivers it well.

Rooms very clean. Very comfortable, and modern. 24 hour attendant available and booking very easy. I always stay here when in the city. My partner won't stay anywhere else.

Hello I stayed at the hotel on New Years Eve What a terrible experience it was. The room I was in was invested with cockroaches. There was no tea no coffee no sugar no milk in the room. The room was booked for 2 adults. The room only had one single pillow in the room when I arrived. No wifi in the room. When booked was advised that there would be a $100 bond when I checked in was advised it was $150. No towels were in the room I had to go to reception at 1am to get towels. Was also advised we would get slippers in the room and none were provided. No coffee table in the room like the pictures show. Only one chair at the table for 2 adults. One plate one bowl one cup one knife one fork one spoon again for 2 adults. Not happy at all

Room was really clean. Comfortable bed. Close to everything we needed. Double glazed windows made it lovely and quiet.

Room was good and as advertised on website. However only crockery in kitchen and microwave. No chopping knives etc. good location in south Melbourne. However, big concern was fire safety. Alarm went off at 3am in hotel. Stairs were inaccessible to guests as access cards not working. Not good when this was not a false alarm

Loved it although I found the corridor on my level really smelled like awful old garbage I think they should empty and sanitize the chute daily or at least 3 times a week otherwise it was teriffic fantastic views also

HORRIBLE!! DO NOT STAY HERE!! MINUS STARS Photos taken upon check-in, then needing to attend a work meeting, I arrived back to find the pillow had been moved on the bed.

I am staying here for the medium term. The room is very well appointed, your basic hotel room but it has been renovated and is quite stylish. Being on the room floor and facing the main road it's surprising how little noise you can hear from the busy motorway below. Next door to a convenience store, as well as opposite a 24hr BP you are able to get essential things quickly. Staff are friendly and work 24/7 here. Great place to stay, highly recommended

Booked the hotel through Agoda. Only a 1 night stay as I had a wedding to attend in the city. Firstly, communication was great. Had enquired the day before check in whether or not parking was available. Had a response within a few hours. Parking is $15 and is located underneath the hotel. Called on arrival, they opened the gate & charged on check-in. Had dealt with Ronnie via email, phone & she even checked me in. Very friendly & very helpful. Check in was nice & quick. Room key controls all electrical in room so may be best to get 2 keys. Was a very hot day and walked into a very hot room, but luckily the air-conditioning cooled the room within 10 minutes. I booked a studio. Comes standard with a kitchenette & fridge. Very modern room. Shower had great pressure. Bed very comfy. All in all a great stay & would recommend the hotel for both long & short term.

We booked to stay for the F1 Grand Prix weekend and were concerned as to what we would find on check-in based on the Google reviews. Having now stayed here, I am very confused by the recent poor reviews! We had a premium studio room on level 3. The room and bathroom were clean, the sheets and towels were clean, we had milk in the fridge, and cutlery and bowls in the kitchenette. The staff were very friendly and helpful. They answered my numerous queries in the lead up to our stay, and looked after our luggage for the day after we checked out. We would happily stay here again. The location is perfect for attending the Albert Park track, as well as having some great eating options nearby.

I was placed here via housing agency for few days. Staff isn’t helpful, non professional and completely opposite to what you see in actual hospitality. Available to book on main platforms, only for international travellers, as they are unaware of main purpose of this hotel/motel Facts: - crisis accommodation (for any type of homeless situation by person) - Could be funded by housing agencies or NGOs or govt funded. - discriminated behaviour and treatment unless you booked n paid ( could be nice then. hopefully) Pros -Fortunately near to cbd, -Big rooms and areas compared to same level motels Thats all. Rest just reflects in their ratings and services -Don’t have professional staff. -not suitable for travellers and families come to city sights and enjoy their time in Melbourne - noisy in and out, traffic all day around, some construction sites running all year around. Few Pics for reference Whoever gave 4 - 5 stars reviews, praising it, are the person told to do so ones. P.S Personal opinion Experienced such while interacting here What mentioned are not available for us to use Not recommended at all.

I am staying here for a medium to long-term stay and there's not much that I can say that is wrong about this place but what I will say is if you're going to stay here for a long haul the only issue I have is that I cannot prepare a cooked meal from scratch because they have no kitchenette apart from that this place is awesome the staff are really friendly the rooms are spacious and well kept and you are literally in the centre of everything I highly recommend staying here if you are coming for a short stay and it's brilliant

Beautiful Clean. Thanks for upgrade n hospitality.

I stayed here when I needed crisis accommodation and I think the staff is alot more understanding then those other crisis accommodation

I love this place, highly recommend for family. The rooms are very clean and comfortable, more space to move around , also the customer service is very friendly and welcoming and they did assist to my liking. Thank you for your service.

Stay here for holiday with my family. Room is good & clean, it took me 10min drive to town. Booked secure parking for 20$ only, will come back next time.

Absolutely sensational!!! Excellent location, came down for a wedding and we book the wrong room type and thank goodness the staff were so super helpful in our stressful situations and upgrade us to a bigger room with a small fees, OMG nice and clean,our upgrades room got a City view,modern furniture, smark TV,kitchen facility, open shower and separate bedroom double glazed window and quiet. Check in super easy, ID, $150 pre-auth off you go. 👍🙏 thanks again to CESM staff for making our stay so comfortable you guys are lifesaver in a stressful moments.

DO NOT STAY HERE Unsafe place to stay. Bed bugs and mould. I had to check out at 12.15am to find somewhere else to stay. They promised a refund and then went back on there word. I've taken it further. I've never been so disgusted in my life. They also should disclose that they have a contract with a rehab hospital that accommodates for drug addicts. In the foyer of the hotel there was a man breaking into a scooter, i asked reception if that's normal, and they asked him to move to the side.

Mirror was very dirty making me wonder what else hadn’t been cleaned. Was told the desk was manned 24/7 but when I came back at 12.30am there was nobody there but a random man (seemingly on drugs) not staying at the hotel who tried to get in the elevator with me and I felt extremely unsafe Random $150 deposit required which was I not told about beforehand which takes 10 days to be returned

it's an experience to cherish. The seamless blend of luxury, impeccable service, and attention to detail creates an unforgettable stay that exceeds expectations in every way possible. I cannot wait to return to this oasis of elegance and comfort.