FIRST TIME with a repair - not transparent and misleading - which resulted in a TOUR DE bill that Lance Armstrong couldn't pay. My chief concerns are: 1) there was no notice to the bike owner as to what needed to be fixed 2) You would assume that with a 140$ tune up they won't charge 15$ to put on a bike chain. 3) the result was 350$ for a tune up, spokes, chain and brake pads. Half of which I could have done myself. And LISTEN, I'm pro-small bike shops, the customer service was great at the front end, but on the back end you REALLY TAKE IT. Basically, it took a week and half to fix the issue, but there was no notice for what needed to be done. I could have saved at least 150$ on doing half of the things myself. COVID is over and bike shops are still busy, but this was a disappointment in terms of process. I can say the repairs were great, but there is an expectation of transparency despite the conditions.

I wanted to give a great review where it is deserved. I recently upgraded the fork on my trail bike and as such needed new mounting hardware for the brake caliper. I am new to the area so I went into the shop most local to me and after waiting around for a few minutes and finally getting someone to help me I was told they don't sell parts like that. I decided to drive a little further to Green Lizard Cycling and was asked if I needed help as soon as I walked into the store even though it was a busy Saturday. The gentleman who helped me knew exactly what I needed and spent the time to find exactly the correct hardware and I was on my way in no time and the parts fit perfectly. Next time I will make sure to drive the extra distance to Green Lizard when I need something. On top of it all, their pricing for some fork grease I was looking for and purchased from them was even better than pricing I had seen online. If you need a bike or bike service or parts this is definitely the place to go.

Right off the W & OD Trail in historic Herndon is this killer bike shop w/ full repair and Cafe! Huge selection of coffees and teas as well as smoothies, outdoor seating, dog friendly. Ride in on bike or in car and check this place out!

Bad experience getting expensive bicycle. Have now paid another shop $1000 to get bike retrofitted with parts I had originally asked & paid for - and showed them - on an older bike set up by Green Lizard. Also had to pay $200 for velofit fitting and showed older Green Lizard fit results, still not able to convince crazy Clovis that the bike fit was not just wrong but nearly caused permanent damage.

The staff at Green Lizard Cycling are super nice, friendly, and extremely knowledgeable. I came in with a blown bike tire inner tube. I figured it would take 20-30 mins so I figured I'd browse their accessories. Within 5 mins my bike was ready to go! How awesome is that? Great job guys! I always appreciate great customer service!

Super friendly and knowledgeable help. I was visiting family from out of state and wanted to look at some fancy new bike technology. The young man at the store and I talked for over 30 minutes about Di2 shifting, disc brakes on road bikes, etc. I'm from the time when Sram Red 10 speed mechanical was high technology (and I still think it is awesome IMO). It was fun to hear his passion and be educated on the new tech. Just unfortunate that the bike industry now thinks $12000 (more than the cost of a motor cycle) is top tier. Remember a bike isn't "fast", it's the rider on the bike that makes it fast. That being said, there was no pressure to buy anything, and the young man even said what it is true, "people ride what they like" and I agree 100%. Friendly shop, huge assorted of gear, and great coffee.

They tuned up my bike before an Ironman race. It’s great. Also, best iced chai latte I’ve had. They blow Starbucks out of the water on that one. Good selection of beer, decent inventory, and solid location right off the trail.

I bought a great bike from these guys. Espresso is good and a nice place to stop on a ride up the WO&D.

I was brand new insta the world of cycling and out of the 3 other local shops this one treats you like their literal family. They never pushed me to buy upgraded parts that weren’t needed. Quite literally held my hand when learning how to use the clip in shoes, and everytime I’ve had and questions, concerns, or issues they have never let me down and provided the best customer service I’ve ever experienced in any business. They have my business for the rest of my time in NOVA and are worth a stop in at the least. Come to the rides at 6pm on Wednesdays the group is great

Green Lizard is our tried and true BREAK place. We get Italian sodas after playing on the Caboose. I refill my water bottle and get refueling chews while on long runs. It is our happy stop, it has everything we need, and I’m so grateful it’s here!

Unfortunately I can’t give a combined rating for this, 5 stars for the bike section crew, cycling goods for sale and mechanics are great but 0 stars or even minus for the people in the coffee area, beforehand I have to say that none of us suffer of feeling less important than any other human being but unfortunately one can feel the racism and dislike of many people towards the Latino community, in two opportunities they have been really disrespectful and showing a racist attitude against my latino crew, the first time, couple months ago one of them was so despicable to us so we complained, that person not even comes close to us when we go, I guess she hates us, we decided to go back again because is a good place to gather before starting a ride and then drinking something at the end of the ride, we had to ask one of cafeteria attendants why she was so mean to us and she was not the only one, the one serving the beer was mean and inpatient as well, when we told her that we were gonna place a complaint the only thing she said was “good luck” and started to attend all the white clients with extreme kindness and loudly and looked at us. Again, 5 stars for the cycling crew.

What a great experience with a simple repair. Took the bike in for a check on why the front tire wobbled when I hit the brakes Assumed I might have to leave it for a diagnosis Rather, the guy comes out from the shop and greets me; I explain the issue He takes it back, racks it, and in three minutes shows me the problem. I said have at it.. in another five minutes the job is done. I am super excited to go back in - few months for a bike overhaul. Thank Green Lizard PS Love ur coffee!

If you are shopping for a high end bike, make Green Lizard your first and likely your last store to visit. The best first step is to have Clovis find the right fit for your new bike based on how you sit on your existing bike. He was able to show me, based on videos he takes, how I would fit and feel on various types of bike frames including an endurance and climbing style of bike. Once you pick out the bike, it is built for your specifications by their professional and experienced service department. You will find more brands and styles of high end bikes at the Green Lizard than any other bike shop in the area. Green Lizard is the heart of the local and cycling community. In addition the owners, Dave and Beth, give back to those in need through their charitable non profit.

A hub for cyclists in the area. Be sure to stop here if you’re biking the W&OD through Herndon. A good selection of drinks at the cafe and helpful staff in the bike shop.

Went shopping for a gravel bike and visited half a dozen shops over the last few months. Sam was just about the only sales person of any of the shops that took an actual interest in what I was looking for, asked good questions and had constructive suggestions based on my answers, very patiently set me up with a range of bikes to ride to zero in on what I wanted, and took the time to help me decide between the spec ranges with no pressure to buy the more expensive option (not that any of them are “cheap” but he didn’t grab for every last dollar). There are 10+ bike shops within 10-15 min of my house, including dealers for the brand I ultimately went with, but I went 45 min out of my way to buy from Sam and Green Lizard.

Great customer service! Exceeded expectations. I highly recommend Green Lizard Cycling for all your bike needs. I visited this store looking for a bike travel case and some advice. The team went above and beyond and their service definitely shows they care about their customers. They packed my bike in one of their rental program bike travel cases and ensured I had all the required items to enjoy my ride at my travel destination. 5 STAR PLUS kind of service. Thanks so much!

Excellent experience shopping for a new bike for almost a year. Many good conversations where it was clear what were personal preferences and what was proven fact. No pressure, just a love of bikes and all forms of cycling. As a lifelong rider and sometime racer, having the coaching and chats with Clovis were a blessing and resulted in an impressive new ride! 2019 Cannondale Synapse 105 SE

They saved me and my ride! Very graciously fixed up a broken spoke in the moment and took the time to talk me through some of the possible "how's" as to what happened. It was great to be able to warm up and get some food and drink while there as well. Great location, great people, great service.

My brother and I rented out two bikes from Green Lizard Cycling for the whole day to ride the W&OD Trail. The bikes were in great condition and the price was very reasonable. Would highly recommend Green Lizard Cycling for their bike rental service!

Can’t believe I haven’t left a review before, in the many years I’ve been coming here! Nobody I trust more than the crew at Green Lizard for bike maintenance and repair, their quality and attention to detail can’t be beat. Add to that fantastic owners who invest in knowing their customers though the years, good coffee, good beer, and a good location — Green Lizard has it all :)

*Update (28 June 2022) - After posting my initial review I was contacted by the shop owner. We had a very pleasant conversation wherein he expressed a great deal of concern about my experiences and appreciation for my feedback. I'm revising my review accordingly from three to four stars.* I recently purchased a bike here, which means my relationship with this shop will be long-term. Although I'm identifying some areas that were not this shop's strengths, my hope is that through reading this review their processes can be improved & my relationship with them won't be tarnished as a result. Pros: > Very competitive pricing > Excellent selection of all things bicycles > Bike fitting by a certified fitting specialist is included with bike purchase > Military/veteran's discount is available to those who served > Great on-site coffee/beer bar with an excellent selection > Accommodating with repairs even when busy & without an appointment Cons: > Repairs aren't always successfully completed > Service estimates are wildly inaccurate > Friendliness from some staff is painfully lacking On the cons/opportunities for growth, I have some recent experiences that informed this review. I developed a flat & took it to the shop for repair - unfortunately it was not done well. Thinking it was a pinch flat, the initial approach to repair was to remove the tubes from both existing tires & complete a tubeless upgrade on both. Although accommodating to do the repair/upgrade without an appointment (though I did call the day before, spoke to Jenny who spoke to the folks in the shop, who told me to bring it in the next morning, only to arrive and get blank stares by all the staff), after the initial repair/upgrade was completed, I drove home & upon taking my bike off the rack, saw that one of the tires was completely flat. After inflating the tire, air was flowing out from the sidewall, which had me wondering how in the world was this not noticed when the tire was inflated while in the shop? I immediately took the bike back, a 25 minute one-way drive, explained the situation, & did receive an apology from the owner about what happened. I then purchased two new tires & the tubeless installation was again completed. As I’m rolling my bike to my car I noticed two things: the nuts used to secure the stems were different, and visually enough to be rather annoying (see pic) & no caps were on the stems. So I had to go back into the shop again & ask a rather surly shop employee for caps; I chose not to mention the mismatched nuts simply because the employee was clearly not in a good mood. For the repair/upgrade of removing the tubes & completing a tubeless install, I was quoted nearly $50; however, the final charge was nearly $90 - turned out that the cost of the stems & sealant was not included in the initial estimate. I’ve read other reviews complaining of this & it’s clearly still an issue. Additionally, during my bike fitting, I purchased a pair of shoes that didn’t fit well, so I returned them for another pair in wide that also didn’t fit well, which ultimately resulted in me returning the second pair for a refund. Because of a limitation of the POS system in use in the store, my refund never made it to my card, instead a store credit was created. This wasn’t mentioned to me when I returned the second pair of shoes & it was only after I called several days later asking about my refund when was I told about the limitation. I then had to drive back to the store to receive a cash refund. The incredibly pleasant woman who provided the refund (Dave’s wife, feel awful for not getting her name) profusely apologized & made the situation so much better simply by being thoughtful & kind about what happened. My hope for the shop for future customer visits is consistency and accuracy with estimates, information provided proactively on things like refund related issues and military/veteran's discounts, attention to detail when scheduling & performing repairs, & a consistently more friendly disposition from some staff.

This is the only place I trust to work on my family's bikes. They do great work and haven't raised their prices. Also they have great smoothies and are right next to the W&OD bike trail.