For the past 3 months I go into Petco and try to crickets I am always told short staff and they call someone over system. After waiting for more than 15 min toady I see 3 people come out of office. Still waited to get service. It’s getting tiresome. I won’t spend extra money waiting cause whygive to a company who doesn’t care about people’s time. Don’t mind waiting but it gets ridiculous time after time. Guess go back to petsmart where crickets are cheaper now.

First time in this store and what a great selection of food for our pets. Also, you can find special fresh food for dogs. I was looking for a medicine for my cat and Elli and Shaana helped a lot. By the way, they have such a friendly staff. Petco stores has a program all over the Country to help pets with donations as well support the adoption of this animals.

Love it here! The groomers always give my dog back feeling and smelling good, even if he's pretty nervous when I drop him off. Corinne is especially lovely, and is so sweet to my little guy! Cashiers are also friendly and quick.

Changing review from 1 star to 5 stars. They didn't catch that my dog was scheduled with a groomer who no longer worked there, but managed to get her in within two days of the original appointment. Very grateful at the quick response because she is going to be with relatives for the next month and I wanted her to be groomed before that.

The fish cost 3 bucks, employees acted as if I was adopting a child. Super judgmental and I ended up walking out. Terrible customer service.

The doggo & I love this spot!!! Staff is super informed, attentive & kind. Maire is the best!! She remembers my dog's name & greets us each time. We love the free biscuits ever so often and the holiday antlers we got with our purchase. It's spring and he still plays with it. We've bought many things from food to toys and didn't have any problems with returns. The floors aren't always the cleanest, but it's a pet store. The store has many birds, lizards, hamsters, ferrets, and various fish for sale. They also have kittens and rescues, with adoption events here & there. Sign up for their rewards card and get discounts on future visits, worth it if u have a pet! They do have a grooming spot inside, but we haven't used it yet. They do offer free nail trims for the first visit M-Th.

Got there at just before closing at 8:00pm, managers didn't rush me. Side note...anyone complaining about the hours on google not matching the store needs to check their "location" when googling. Its said 8:00pm on google for 2+years for this particular location.

Just yesterday I received a coupon from Petco to get my dog and cat nails clipped 40% off no appointment necessary I called and no answer the phone I get there and they’re not doing it because of some air conditioning thing there’s only one person there why was that not on the voicemail why didn’t anyone answer the phone all I was told is we don’t update our voicemail back to the drawing board

No one out on the floor to help customers, seems counter productive to making profit... I'll take my business elsewhere

I bought a fish tank from this store months ago, set it up and had it sit for 10 days. the manager in charge of that section, would not sell me any of the fish I tried to by. I've gone there 3 times, and she wouldn't sell to me and she tell me to leave because it's in her right to not sell to me. I had to go the the store in Bowie to get the fish I wanted, and they're living well in my tank for over 4 months now. My guess is that she sells to a certain kind of people. I AM NOT GOING BACK THERE AGAIN.

I don't use to find knowledgeable people at PETCO, but the guy who helped us last night gave us good advices with our new chameleon (first time that we get one).

Extremely limited variety of Fancy Feast, especially the higher nutritional content/grain free, no cases- only sold by the can. Extremely overpriced. Cashier lies, giving BS excuses for lack of product that insults the shopper and the product. Sadly, this comes up for Petsmart in this area- I highly recommend driving to Bowie, Annapolis, or Glen Burnie for an actual Petsmart rather than bothering with this hot mess.

Store is clean and has a good variety of great brands for all pet needs. It is on the smaller side than other Petco's and it is hit or miss if you are going to have welcoming and friendly staff.

I love coming here, my only problem is if you order ahead for pick up you still have to wait in the normal cashier line to pick up, this should be seperate

This store is consistently understaffed with only two teams members on the floor. Though the staff tries their best, there are long waits to get service. The two times I visited two weeks apart, it took over two hours to get in and out of the store. I did require assistance each time for the fish and rodents, though I don't believe it should ever take that long to get in and out of a store.

Love this store and the people in it. The groomers are always awesome and the staff is friendly and knowledgeable. This is my main store and I am thankful for it.