1/5 P E. 1 year ago on Google
Incredibly
disappointed
and
left
feeling
ripped
off
by
this
once
loved
restaurant.
Booked
for
a
family
meal
on
a
Sunday,
having
visited
many
times
pre-lockdown.
We
also
used
their
delivery
service
in
lockdown
but
were
incredibly
disappointed
on
this
visit
today.
We
were
told
they
were
only
offering
a
fixed
Sunday
Roast
menu,
which
was
absolutely
fine.
Myself
and
my
wife
ordered
the
lamb
roast
and
at
£16
I
was
looking
forward
to
a
great
meal.
However
we
were
given
a
different
wine
than
the
one
we
requested.
The
waitress
didn't
show
us
the
label,
just
poured
it
out
for
taste
test
and
put
it
on
the
table.
Turns
out
it
was
£6
more
expensive
than
the
wine
we
ordered.
It
also
seemed
that
this
"mistake"
had
occured
on
3
other
tables.
As
we
waited
for
our
food
I
saw
the
table
next
door
receive
what
I
thought
was
their
yorkshire
and
gravy
appetiser....I
was
wrong...turns
out
it
was
a
main
course
on
a
tiny
plate.
Now
I'm
not
someone
that
judges
a
restaurant
solely
on
the
size
of
their
portions...so
I
thought,
well
it
will
probably
be
of
the
usual
great
quality
Sam's
used
to
have
a
reputation
for.
Sadly
I
was
even
more
disappointed
when
my
plate
arrived.
3
tiny
slivers
of
overly
fatty
lamb
arrived
on
a
luke
warm
plate.
My
wife
asked
for
hers
to
be
re-heated...and
to
be
fair....it
came
back
on
a
very
hot
plate...but
with
the
same
cold
food
on
it.
I'd
asked
for
the
sage
and
onion
stuffing
balls
as
a
side
dish
and
these
turned
out
to
be
4
sizeable
balls,
but
at
£4
a
go
I
was
expecting
something
more
than
just
deep
fried
Paxo
stuffing
that
they
were
made
of.
We
went
to
the
restaurant
for
a
family
occasion
and
when
the
waitress
came
over
to
clear
our
plates.
She
asked
was
everything
ok,
after
sorting
out
the
cold
plate.
I
said
that
the
plate
had
been
warmed
but
the
food
was
cold,
and
the
meal
had
been
very
disappointing
and
not
upto
the
usual
standard.
"Oh
sorry"
was
the
reply
and
she
asked
me
if
I
wanted
to
order
any
more
drinks
or
desserts.
I
asked
for
the
bill
and
got
the
additional
shock
of
being
charged
more
for
the
wine
than
we
wanted,
and
a
"discretionary"
service
charge
of
£8.40.
When
I
queried
this
with
them
they
took
the
£6
difference
in
wine
cost
off
the
bill,
but
I
had
to
ask
twice
for
them
to
take
the
service
charge
off
the
bill.
What
should
have
been
a
lovely
family
meal
ended
with
us
leaving
with
a
half
finished
bottle
of
wine
as
the
indifference
of
the
staff
and
poor
quality
food
had
left
us
feeling
uncomfortable
in
a
restaurant
that
had
previously
had
so
many
great
memories.
This
will
be
the
last
occasion
I
use
Sam's
chop
house
and
I'm
really
disappointed
that
one
of
Manchester's
great
food
institutions
has
reached
such
a
low
ebb.