1/5 jon t. 8 months ago on Google
Very
rude
staff
I
visited
here
with
a
group
of
friends
for
Sunday
lunch.
We
were
four
couples,
and
placed
our
food
and
drink
orders
via
the
app.
The
drinks
arrived
promptly.
The
problems
started
when
the
food
was
delivered.
The
male
member
of
staff
appeared
carrying
a
tray
of
food
and
shouted
across
to
us,
asking
if
we
had
ordered
food.
I
replied
that
we
had.
He
then
accused
me
of
not
having
ordered
food,
and
demanded
to
see
my
receipt.
He
stated
that
I
apparently
smirked
at
him
and
this
indicated
that
I
was
lying
about
having
placed
an
order!
I
then
showed
him
my
order
confirmation
on
the
app.
It
appears
the
meals
he
was
carrying
were
not
my
order,
but
clearly
would
have
been
for
one
of
my
friends
who
had
also
placed
an
order
on
the
app.
We
explain
this
to
the
member
of
staff.
There
then
followed
a
ridiculous
situation
where
he
refused
to
tell
us
what
meals
he
was
carrying,
even
when
we
explained
that
if
we
knew
which
meals
they
were,
we
could
work
out
who
on
our
table
the
meals
were
intended
for.
We
also
pointed
out
that
surely
he
would
be
able
to
see
on
the
system
that
there
had
been
four
orders
made
for
our
table.
The
member
of
staff’s
attitude
was
rude,
bordering
on
aggressive.
I’ve
never
experienced
such
poor
service.
Having
ordered
and
paid
for
a
meal,
I
do
not
appreciate
being
accused
of
lying.
A
female
member
of
staff
then
appeared,
looking
very
stressed.
She
was
able
to
sort
out
getting
the
rest
of
our
order
to
our
table.
The
food
was
ok,
although
our
starter
were
brought
out
at
the
same
time
as
our
mains.
However,
the
appalling
attitude
of
the
member
of
staff
completely
ruined
the
atmosphere
and
experience.
We
just
wanted
to
finish
our
meals
as
quickly
as
possible
and
leave.
The
shockingly
poor
attitude
of
your
staff
have
now
cost
you
8
customers
who
will
not
be
returning