1/5 Suzanne H. 2 years ago on Google
We
were
regulars
at
the
boat
and
horses
in
fact
we
went
in
when
it
was
the
original
boat
and
horses!!
Booked
a
table
for
5
people
last
night,
we
got
sat
down
eventually
were
given
menus,
ordered
food
after
about
15
minutes,
25
minutes
later
we
were
asking
if
our
food
was
ready.
It
came
and
we
then
had
to
ask
for
more
cutlery
as
there
wasn't
enough.
Finished
food
and
we
wanted
to
order
sweets,
the
wait
was
that
long
we
gave
up
asked
for
the
bill
and
another
15
minute
wait.
No
they
weren't
overly
busy,
husband
spoke
to
staff
and
the
manager
came
over
and
at
that
point
told
us
it's
wasn't
table
service.
NO
ONE
had
told
us
that
all.night,the
order
was
taken
at
the
table
by
a
waitress
the
service
was
dreadful
one
of
the
staff
was
pleasant
the
rest
I
would
say
need
lessons
in
customer
service,
I
have
worked
in
hospitality
and
would
have
been
sacked
if
I
had
displayed
that
attitude.
I
do
have
a
positive
because
of
the
complaint
the
manager
paid
our
bill.
Sadly
it
will
be
a
long
time
before
we
go
back
in
the
boat
and
horses!!!!
EDIT
please
read
it
says
I
have
worked
in
hospitality
I
no
longer
do
so
by
choice.
As
for
being
rude
to
staff??
I
didn't
actually
speak
to
you
or
your
staff
as
I
was
in
the
toilet
when
my
husband
spoke
to
you
And
no
I
don't
work
for
your
competitor
down
the
road.
As
for
staff
some
of
them
have
an
attitude
that
needs
addressing!!
Sadly
I
don't
know
the
name
of
the
staff
who
were
nice
and
polite
but
again
we
was
never
told
it
wasn't
table
service
I
did
say
the
positive
was
you
paid
for
our
meal
and
that
was
appreciated
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