1/5 S J. 1 year ago on Google
Un-renovated
uni
halls
with
rude
staff
and
lots
of
extra
costs
This
“hotel”
was
clearly
uni
halls
and
they
have
not
done
much
renovation
since.
The
decor
is
old,
lifts
are
crackly,
everything
is
dusty
and
rooms
are
tiny.
We
arrived
and
the
lady
at
reception
was
pleasant
and
confirmed
our
room
booking
and
breakfast.
We
went
up
to
the
bedroom
and
we
were
shocked,
the
room
was
tiny!
We
were
back
at
reception
after
a
few
minuets
and
to
tell
them
about
the
lack
of
space
in
the
room.
They
clearly
get
this
all
the
time
and
bring
out
the
designated
person
to
deal
with
this,
Michelle.
Michelle
looks
at
you
like
you’re
stupid
and
simply
tells
you
that’s
what
you
booked
and
you
have
to
pay
extra
for
more
space.
We
saw
Michelle
telling
another
customer
the
exact
same
thing
later
that
day,
and
it’s
all
over
the
reviews.
It’s
clearly
protocol
to
bring
Michelle
out
when
someone
mentions
the
tiny
sized
room,
that
no
one
can
fit
in
comfortably.
I
am
a
slim
lady
and
could
hardly
walk
around
the
bed,
see
photo.
We
were
not
prepared
to
pay
extra
to
changed
rooms
so
we
just
spent
a
lot
of
time
out
the
hotel.
On
the
first
morning
we
went
down
to
breakfast,
which
was
booked
with
the
room
on
booking.com
and
confirmed
by
the
lady
at
reception
on
arrival.
When
we
arrived
at
breakfast
we
were
told
we
were
not
booked
in.
I
asked
them
to
check
and
we
got
told
to
pay
for
it
again.
Pawel,
the
guy
at
reception,
was
extremely
rude
to
my
partner,
and
just
shouting
at
him
that
we
were
not
booked
in
for
breakfast.
Meanwhile,
Jorla,
the
manager
of
the
restaurant,
was
trying
to
over
explain
everything
to
me.
I
told
him
to
let
me
speak
because
the
customer
is
always
right
and
he
still
kept
talking
over
me
and
speaking
at
me.
The
staff
need
a
LOT
of
training
in
customer
service
skills
and
need
to
consider
each
situation
not
just
always
ask
for
extra
money.
I
highly
recommend
not
staying
at
this
hotel
and
booking
into
a
Premier
Inn,
where
you’ll
get
a
lot
more
for
your
money.