3/5 Haris N. 10 months ago on Google
I
really
liked
this
hotel.
However
stars
dropped
for
a
couple
of
reasons.
I
do
believe
that
these
are
very
easily
amendable
and
that
had
there
been
a
little
control
over
the
facilities
we
would
be
rating
5*s.
The
spa
facility
is
ridiculously
busy,
considering
that
I
called
from
my
room
and
booked
a
slot
to
use
at
7-8,
the
final
hour
of
the
day
(which
isn’t
ideal
as
it
is)
and
when
we
went
down
there
the
pool
was
swarmed
with
people,
all
over,
the
same
middle
aged
men
who
were
all
too
comfortable
in
the
jacuzzi
and
refused
to
get
out,
and
the
same
for
the
steam
room
and
sauna.
I
was
really
disappointed
by
this
because
there
should
really
be
a
limit
on
how
many
people
should
be
allowed
in
there
and
especially
a
limit
on
time
spent
at
once.
The
only
facility
that
was
left
quiet
to
use
is
the
gym
and
who
wants
to
use
the
gym
on
a
spa
getaway?
No
issues
with
the
receptionist
there
who
didn’t
have
any
control
over
the
individuals
there
so
can’t
blame
that,
can
only
recommend
a
better
policy
for
future
usage.
My
final
complaint
is
that
upon
checking
out,
the
man
at
the
desk
was
quite
arrogant
and
rude
as
he
wrongly
stated
that
I
needed
to
pay
for
my
stay
and
then
proceeded
to
correct
me
for
saying
I’d
already
paid.
This
sort
of
behaviour
is
unacceptable
from
reception
staff
and
quite
possibly
a
whole
experience
burner,
whereas
the
staff
who
checked
me
in
were
a
delight.
Unfortunately
I
won’t
want
to
stay
here
again,
the
hotel
is
excellent
but
the
facilities
are
now
overused
and
its
natural
to
be
like
this
since
the
reputation
is
good.
But
I
strongly
advise
a
better
solution
for
spa
facilities
usage
and
definitely
would
recommend
longer
opening
times
for
the
spa.
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