1/5 Debbie M. 5 months ago on Google
After
reading
the
reviews
about
how
quiet
the
rooms
were
and
that
previous
issues
with
room
cleanliness
had
been
resolved,
I
decided
to
book
2
nights
mid-week
in
the
Townhouse
Hotel
for
business.
After
a
long
train
journey
I
arrived
at
the
hotel
feeling
very
tired
and
looking
forward
to
a
good
night's
sleep,
which
I
shared
with
the
girl
on
reception.
She
said
that
she
would
put
me
in
one
of
their
quiet
rooms
on
the
top
floor
and
wished
me
a
good
night's
rest.
I
went
to
my
room
and
was
looking
forward
to
getting
some
sleep,
as
I
had
a
full
day's
training
with
my
company
on
the
following
day.
Unfortunately,
as
the
night
drew
on,
I
was
aware
that
the
windows
were
extremely
thin
and
I
was
subjected
to
shouting,
sirens,
traffic
noise
and
the
sound
of
noisy
bars
across
the
way.
I
got
no
sleep
until
5
am
in
the
morning
and
had
to
go
to
my
training
feeling
extremely
tired
and
unable
to
concentrate.
There
wasn't
a
'do
not
disturb'
label
in
the
room,
so
I
was
aware
on
my
return
that
the
cleaning
staff
had
been
in
and
had
removed
the
wet
towel
and
made
up
the
bed.
I
then
attempted
to
get
another
night's
sleep,
as
I
was
exhausted
and
had
to
travel
home
the
next
day.
I
had
another
night
of
noise,
including,
at
one
point,
the
sound
of
fireworks
being
set
off.
I
woke
up
early
the
next
day
and
starting
getting
my
things
packed
up.
As
I
spread
up
the
bed
I
noticed
a
mark
on
the
duvet.
Pulling
back
the
sheets
I
was
horrified
to
find
that
the
duvet
was
covered
in
dried-in
stains,
that
resembled
blood
droplets.
I
could
not
believe
that
after
the
cleaning
staff
had
been
in
the
day
before,
and
had
made
up
the
bed,
that
this
was
remotely
acceptable
for
a
4
star
hotel.
I
took
photos
of
the
bed,
as
I
wanted
to
make
sure
that
anyone
booking
this
hotel
would
be
aware
of
the
lack
of
cleanliness
and
the
fact
that
they
have
still
not
resolved
the
issues
with
the
cleaning
staff,
as
assured
after
a
previous
review.
When
I
checked-out,
I
spoke
with
the
man
on
reception
and
told
him
just
how
disgusted
I
was
at
the
lack
of
cleanliness,
and
that
'I
wouldn't
let
my
dog
sleep
on
a
duvet
like
that'.
His
response
was
to
wish
me
a
safe
trip
home
and
to
exhibit
a
general
lack
of
interest
in
my
complaints.
Overall,
I
would
not
recommend
that
anyone
stays
at
the
Townhouse
Hotel
in
Manchester,
and
to
book
alternative
accommodation
that
is
both
clean,
professional
and
quiet.
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