REM Hotel image

REM Hotel

Hotel

Standard and premium doubles with free breakfast, set above a long-established Canal Street showbar. People often mention reviews, great, rude, people, door, staff, stay, night, time, friendly,


Address

33 Sackville St, Manchester M1 3LZ, United Kingdom

Contact

+44 161 870 0032

Price rating

$37/night

Rating on Google Maps

3.70 (543 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: reviews (10) great (9) rude (8) people (8) door (8) staff (8) stay (7) night (7) time (7) friendly (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 ShirleyShambles 1 year ago on Google
    I was here in Jan 23, not been back since, I actually avoid going here now. Discrimination and bullying at its finest from the doorman. The reviewes are totally true. I've had the same experience as many of the reviews state. He's a bully! I do wonder why a long standing bar that's a staple of the village community isn't taking into account these reviews about the doorman. There's clearly a much bigger problem. There's bad reviews all over the place about him, everyone saying the same thing? It's clearly an issue and needs investigating properly.
    6 people found this review helpful 👍

  • 1/5 James L. 1 year ago on Google
    Reviews are true! Decent venue but horrible security . Especially that bouncer with the dreads. He's arrogant and rude and doesn't fit in a place like the village, where people are meant to be accepting of everyone. Both times I've gone to this venue he's been pushy, abrupt and even discriminated against my disabled friend saying he shouldn't be drinking if he's disabled. Massive contrast to the neighbouring bars who were welcoming and helpful. Please avoid!!
    5 people found this review helpful 👍

  • 1/5 Lucas G. 9 months ago on Google
    To Allan Whyte and all owners. I'm very glad that you finally fired that doorman, I haven't been to the village in over a year because the way he treated me really affected my mental health, I already have PTSD, social anxiety, and the way he talked to me was completely unacceptable, I cried when I got home. And haven't been back since. I'm glad he's gone, hopefully you hired a more kind and understanding person to be the bouncer. Yet, you let him stay there way too long after all the reviews you had. You have to act quick, your business and other people's mental health is at stake. This is life, we deserve a more welcoming place where we can feel safe. Unfortunately, nothing will take away that horrible experience I had with him being so rude and loud with me. But hopefully it doesn't happen again to other people.
    5 people found this review helpful 👍

  • 1/5 Leanne D. 1 year ago on Google
    Very rude and hostile security guard on the door. Likes to play God and it is very clear this is a common theme having seen all the reviews. Never experienced anything like it! We enjoyed our night in the other bars on canal street instead.
    5 people found this review helpful 👍

  • 5/5 Allan W. 11 months ago on Google
    As owners of this business we would like to apologise and respond to the complaints of rudeness from our door staff. We have not ignored these complaints. Each time there has been a bad review we have discussed it with our doorman, it wasn’t acceptable to be rude to anyone, if we continued to receive these reviews there would be consequences. Each time we were assured that our comments were taken on board, that he didn’t think he was rude, even though the rude reviews continued. Some months ago we told him, change your attitude or we will find a replacement, Tony had been with us for many years, rudeness wasn’t the experience of our regulars, only those unfamiliar, which is no excuse. We also said we didn’t think he had the capacity to change and adapt to today’s expectations of customer service. It was his last chance. Unfortunately, the reviews about rudeness continued, we were forced to end our long relationship with Tony regrettably, as it had become crystal clear that the benefit of the doubt had been exhausted. We now have a new company supplying our door services, Core Guard Security, Daniel is an experienced operator who is not only knowledgeable about security, he is also knowledgeable about today’s expectations with customer service. We would like to apologise to those potential customers who have experienced any rudeness in the past, it isn’t acceptable. Had you been allowed to experience inside, I’m sure you would agree that our friendly bar team and regulars are very welcoming to nice people. We will continue to make sure our space is welcoming to nice people, we will also continue to make sure it isn’t welcoming to those that aren’t, although we accept it isn’t always easy to get that judgement right 100% of the time.
    4 people found this review helpful 👍

  • 1/5 pete w. 1 year ago on Google
    Discrimination at its finest from the bouncers on the door! 1st time tryed to get in told us to go to Tropicana 2nd time he said it was a private party turned then he let 4 people in it asked him a private party? Then he lets us in! Then he had the cheek to go the bar staff and not serve us. Bouncer should have a word too!
    3 people found this review helpful 👍

  • 1/5 Gurvinder A. 1 year ago on Google
    I come here now and again and love the atmosphere and crowd and have had great times here at Bear-E-Oke, however last night i have never been tested so poorly by the security staff ever in any venue. They was questioning 2 people in the queue as not seen then before and I said "I know of them" to turn get abuse from the bouncer with some pent up aggression telling me to stay off his conversation (when well I said i knew of them). Bouncer must've lacked some sort of social skills as he stood up in the doorway but not telling me whether i could come in or not. He continued to tell me that i shouldn't tell him how to do his job and was continuing to prod and start something with me. I wasn't drunk at the time and never instigate trouble. I tried to reason and say I've got no trouble here however the bouncer continued to talk negatively about a situation that didn't exist. Disgusting behaviour, felt bullied at a venue i would normally feel safe in. Definitely won't be coming back here.
    3 people found this review helpful 👍

  • 1/5 Yumi 7 months ago on Google
    The bartender and the Irish staff were rude and so unhelpful(one English staff was trying his best and kind). Location’s great, but terrible facility. Heater and remote control in the room were broken, and the electric shower in the bathroom didn’t work well. They have two shower rooms but one is broken and neither one was clean. Edit: we stayed there on Nov 2nd 2022, room was in front of the front door, thank you.
    3 people found this review helpful 👍

  • 1/5 ashley d. 1 year ago on Google
    The rudest door man I’ve ever encountered, i work in hospitality myself and I’d be ashamed if one of our doormen treated guests the way we were treated. Went to the door on a Tuesday night and asked if they were still allowing people in… got ignored. Asked again, TWICE, and again the doorman ignored us as if we weren’t even there, it was weird, go to bar pop instead when it’s open, I’d be embarrassed if i was the owners.
    2 people found this review helpful 👍

  • 1/5 Rebekah P. 1 year ago on Google
    I took my friend for her first trip to the Village on Sunday night. Been here a few times in the past to be told on Sunday that no women were allowed in as it was a men only bar by the rudeness, must hostile bouncer I have ever come across! Not only is this highly illegal but also there were women in there so a blatant lie. I work in hospitality myself and if I ever spoke to anybody the way he was speaking to potential customers I 100% wouldn't have a job! Absolutely vile man, no credit to the bar whatsoever and put my friend off of visiting the Village again! 😒
    2 people found this review helpful 👍

  • 5/5 Gaz B. 1 year ago on Google
    Unbelievably clean establishment with friendly staff on hand to help you throughout your stay and great rooms for the the right price, honestly you can't go wrong. Even the customers are friendly and all round good times will have by all. I had amazing time and look forward to my next visit and stay. Honestly it was most relaxing, fun and enjoyable experience and Manchester great friendly city to visit but don't forget Manchester gay Village has other great venues to pop in for a drink or two. Okay and maybe few more. Ha ha! Myself and friends had most amazing and eventful experience of laughter and dance and food and oh yah more booze. Ha!
    2 people found this review helpful 👍

  • 3/5 Scott M. 1 year ago on Google
    Fiver for a drink on a Saturday night, friendly crowd and good music. Great for a chat amongst friends, draught selection needs improvement. A cosy hole.
    1 person found this review helpful 👍

  • 3/5 Shannon S. 7 months ago on Google
    Found this place on short notice, as I was due to get the train down on the announced strike day of October 1st. The hotel is decent enough, with its select rooms. It was easy to find, in the heart of Manchester’s Gay Village and check-in was smooth. To check-in, ask at the bar and they’ll confirm your booking reference. They then hand you the keys and give a briefing on which keys are what and how to use them, as there’s at least two safety doors you need to unlock. The room itself was OK, quite small but it’s not like you need a ton of space anyway. There was a double bed, tea/coffee making facilities but no milk (so buy some, if you take milk) - a minor complaint - a mini fridge, and lamp. There was hooks and a shelf on the other side of the room. Bathroom was nice. Wi-Fi was perfect, I must stay. Held a Skype phone call for almost 17 hours until I hung up. So, before I stayed, I checked out the other reviews and I believe this had been revamped/renovated since as you could see some wear/tear but it was nothing to get upset about. The door not fitting 100% into place was a little worrying, but nothing a good shove couldn’t fix. It’s located above a bar and a night club, so it’s very loud, but you should know this when you book. They provide two sets of ear plugs, which is nice. They’re needed as the music continues until 4. My biggest complaint was probably the bed, as I felt every spring. Not exactly Premier Inn, as I’m ironically writing this from one, but you get what you pay for. If I could ask for one thing to be changed, it would be a new mattress OR at least a foam protector. Another minor complaint was that there was no lift, my suitcase was too heavy for me to lift all that way by myself, but it was fine. Other than that, I didn’t mind the stay at all and would stay again knowing what to expect. I have stayed in much, much worse places.
    1 person found this review helpful 👍

  • 2/5 heloise S. 9 months ago on Google
    Although the place it is situated in Manchester is great to visit..I do not understand how you even got an autorisation to run a hotel on top a freaking club..(yes the rooms are on top of an actual club..not bar, CLUB )..on top of a bar!We booked on booking so we just thought there would be a cute bar under but omg no...sooooo much noise until 5 a.m. because of the club. The rooms are litteraly just above it so it was absolutly impossible to sleep. On top of that the pictures let it looks ok but actually its old fourniture..the bed is not really confortable (also it says kingsize on booking...absolutly not a kingsize),the sheets are pretty old and it was not very clean. Anyway if you are looking for a good night sleep...absolutly don't go there. But then again if you're looking for a party until 5 go.
    1 person found this review helpful 👍

  • 1/5 Damon Lucas G W. 9 months ago on Google
    Dude doesn't know how to run a business. Allowed a very rude doorman to be in front of the pub for YEARS, harassing and bullying customers. This is the worst place in the village, read the reviews, go somewhere else.
    1 person found this review helpful 👍

  • 1/5 Eudis A. 7 months ago on Google
    I love the place, but even though I have been very comprehensive with all the rules, they forbid me get out of the place with water. They said it is ilegal in Manchester. Initially I was shocked. How a city do not allow people to drink water outside? Then I realised it was a lie (quick google search). Therefore, I would say to the manager to please take more responsibilities with the local laws. Other than that, I would recommend the place.
    1 person found this review helpful 👍

  • 2/5 Andrew B. 1 year ago on Google
    Rooms are OK but no rooms with bathrooms the drinks are very pricey £4.50 for a not so good carlsberg nice out side seating area

  • 5/5 YAFEA A. 1 year ago on Google
    Amazing bar. Great vibes. The location is great. The staff were friendly and helpful. Prices are great. The place is great for a quick drink while bar hopping around Manchester canal Street and the gay village.

  • 5/5 John G. 3 months ago on Google New
    Great friendly pub, nice warm, clean accommodation, very helpfull staff Dave the manager went out of his way to explain the area, and things to do in the city centre, and all the beers and drinks they have. Good beers and shorts fabulous Hot Chocolate and Brandy, really well worth a visit.

  • 4/5 Martin G. 4 months ago on Google
    Its a shadow of its 80's self but still good for the mostly middle aged crowd. Good location on Canal st.


Call +44 161 870 0032 Open on Google Maps

Trends



Last updated:

Similar places



Similar Hotels nearby

Clayton Hotel Manchester Airport image
1
Clayton Hotel Manchester Airport
Hotel
Relaxed airport hotel offering casual rooms with free Wi-Fi & shuttle, plus a modern restaurant.
4.10 (6.1K reviews)
Mercure Manchester Piccadilly Hotel image
2
Mercure Manchester Piccadilly Hotel
Hotel
Modern hotel offering streamlined rooms with free Wi-Fi, plus an upscale eatery and a laid-back bar.
$68/night
4.00 (4.9K reviews)
Britannia Hotel Manchester image
3
Britannia Hotel Manchester
Hotel
Casual rooms and suites in a classic hotel with a modern eatery, an Italian restaurant and 3 bars.
$32/night
3.10 (4.8K reviews)
The Midland image
4
The Midland
Hotel
Upscale rooms and suites in a landmark Edwardian lodging with 2 polished restaurants and a spa.
$94/night
4.30 (4.6K reviews)
Hilton Manchester Deansgate image
5
Hilton Manchester Deansgate
Hotel
Contemporary lodging with a spa and a pool, plus a chic cocktail bar and a restaurant.
4.30 (4.4K reviews)
Last updated:
()