5/5 Allan W. 11 months ago on Google
As
owners
of
this
business
we
would
like
to
apologise
and
respond
to
the
complaints
of
rudeness
from
our
door
staff.
We
have
not
ignored
these
complaints.
Each
time
there
has
been
a
bad
review
we
have
discussed
it
with
our
doorman,
it
wasn’t
acceptable
to
be
rude
to
anyone,
if
we
continued
to
receive
these
reviews
there
would
be
consequences.
Each
time
we
were
assured
that
our
comments
were
taken
on
board,
that
he
didn’t
think
he
was
rude,
even
though
the
rude
reviews
continued.
Some
months
ago
we
told
him,
change
your
attitude
or
we
will
find
a
replacement,
Tony
had
been
with
us
for
many
years,
rudeness
wasn’t
the
experience
of
our
regulars,
only
those
unfamiliar,
which
is
no
excuse.
We
also
said
we
didn’t
think
he
had
the
capacity
to
change
and
adapt
to
today’s
expectations
of
customer
service.
It
was
his
last
chance.
Unfortunately,
the
reviews
about
rudeness
continued,
we
were
forced
to
end
our
long
relationship
with
Tony
regrettably,
as
it
had
become
crystal
clear
that
the
benefit
of
the
doubt
had
been
exhausted.
We
now
have
a
new
company
supplying
our
door
services,
Core
Guard
Security,
Daniel
is
an
experienced
operator
who
is
not
only
knowledgeable
about
security,
he
is
also
knowledgeable
about
today’s
expectations
with
customer
service.
We
would
like
to
apologise
to
those
potential
customers
who
have
experienced
any
rudeness
in
the
past,
it
isn’t
acceptable.
Had
you
been
allowed
to
experience
inside,
I’m
sure
you
would
agree
that
our
friendly
bar
team
and
regulars
are
very
welcoming
to
nice
people.
We
will
continue
to
make
sure
our
space
is
welcoming
to
nice
people,
we
will
also
continue
to
make
sure
it
isn’t
welcoming
to
those
that
aren’t,
although
we
accept
it
isn’t
always
easy
to
get
that
judgement
right
100%
of
the
time.
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