Featured Reviews


Frequently mentioned in reviews: hotel (17) room (13) good (8) stay (7) afternoon (6) wedding (6)
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  • 2/5 Tallpaul 2 years ago on Google
    Didn't stay here but we were given a voucher that my partner and I used for afternoon tea, as the description of it sounded really enjoyable. Unfortunately the reality of what we received fell way short of what was described on the voucher website. It wasn't even meeting the standard described of afternoon tea on the hotel's own website. No choice of sandwiches, just egg mayo, tuna mayo, cheese and onion in wraps or ham and tomato. Seriously, the fillings tasted like they came from a cheap catering pot or supermarket, rather than hand made. The fresh scone had been heated but it looked like the ones you buy at Tesco. Not really special occasion, more kids party grade food. The afternoon tea described by the hotel menu gave a range of sandwich options you could choose from and the options were more of the standard you expect. No offer of filter coffee, only the sachets of Nescafe like you get in a hotel room. No loose leaf tea, only bags. No glass of "fizz" either. The kicker is that the afternoon tea advertised by the hotel is £14.95 per person. The voucher cost £40. Absolutely the most cynical money grab ever as I expect the cost to this establishment was no more than £8 total.
    3 people found this review helpful 👍

  • 1/5 Minnie M. 2 years ago on Google
    Booked and paid in full for a stay December 10th-13th in October and they called to cancel the booking on the 10th afternoon just before we were due to check in because they’ve decided to house asylum seekers instead. Leaving us stranded! They said they would refund the money however a month later I still hadn’t received the refund and had to claim through booking.com. Due to changes in exchange rate it cost me £20 in exchange rate fees. Disgusting treatment I’ll never book here again.
    3 people found this review helpful 👍

  • 4/5 Ikraam C. 2 years ago on Google • 52 reviews
    Overall very good. Room is clean and toilet is spotless. Good range of breakfast as well. However, I don’t like the fact that people enjoy to smoke directly in front of the entrance. Everyone I was walking in someone was directly in front of the door to the entrance and I had to walk through his/her fumes. When we also arrived there was a wedding going on which is fine. What’s not fine however, is people coming up and down the stairs drunk. Beds are comfortable and I had a good sleep on the first day. The following day however, our room was shaking from how loud the music was which gave me a massive headache the next day.
    1 person found this review helpful 👍

  • 4/5 Mohan B. 2 years ago on Google • 86 reviews
    Lots of good things, nice rooms, good service at reception, great chef. Also received complimentary drinks because rooms were not ready. Some areas to look into.....smell as you enter the room area, coffee cups were not clean, no milk in the room for tea/coffee, i had booked a deluxe room but it looked like a standard.

  • 2/5 Laura G. 2 years ago on Google
    I did not stay at the hotel but I went to an afternoon tea with my boyfriend and the experience was very unsatisfactory, the description of the voucher that we had was not what they gave us and when we wanted to explain it to the worker it was very unprofessional and she did not listen to us and she refused to see the description of our purchase and she was focused on giving us what she or the manager told her to give us without looking at the description that I was trying to show her on the website. So in the end we left half of the food because it was an unpleasant stay.
    1 person found this review helpful 👍

  • 2/5 Ian C. 2 years ago on Google
    Just feels like management are neglecting this place. Staff not trained and poor service. Ask for a Chablis and told to order something without a cork as no corkscrew in hotel. Ordered prosecco for arrival and room temperature in a cooler? Tried to ring room service and phone was not connected? Instant coffee at breakfast. Chicken burger with sauce had virtually no sauce. Chips arrived cold and that's why the restaurant was virtually empty. Such a shame that there's a lack of attention to detail and quite frankly poor managers running this hotel. They don't deserve employment.
    1 person found this review helpful 👍

  • 5/5 Vicki M. 2 years ago on Google • 10 reviews
    Amazing stay at victory hotel lovely large rooms for me and my family. staff where so Polite and helpful and lovely to talk to. Food was spectacular . Highly recommend staying here and eating here. Also went to a wedding here and the staff did perfect job made the day run smoothly and was very friendly and helpful to everyone at the wedding.

  • 5/5 Eshaal F. 1 year ago on Google
    I've known this hotel for very long, and my dad, Umar Farooq, works there I have to say that the hotel is very exceptional and I'm not saying this cuz of my dad but its actually really good, in my opinion. I would suggest that you do stay there and enjoy a good night's sleep 😉

  • 1/5 Jackie M. 2 years ago on Google
    Room boiling hot had to move at 11.00 at night. No ginger ales, had to queue for a drink. Could not charge anythings to your room. Breakfast was cold. No side plates only saucers. Very tired looking hotel, needs a complete overall.

  • 3/5 Jaber H. 2 years ago on Google
    Excellent 3-star hotel. The hotel is historical and well maintained. My stay was pleasant and comfortable except for the reception staff who entered my room one day before my checkout date asking me to check-out "NOW" while I was on my bed- I know I did not lock my door, but I'm sure even if I did the lad would break and enter). City center is nearly 2 hours walk/ 25 min by tram (10 mins walk from hotel to nearest stop) and 20 mins by car.

  • 5/5 Ursula M. 2 years ago on Google
    We went to a wedding fayre and it was managed quite well regarding mask wearing and direction, good selection of vendors and I have also stayed here, my room was changed without any notice which was upsetting as I chose the room for my wedding night but the hotel moved me and put the bride who had her reception in the hotel so be aware. Staff are professional when dealing with you and the room I ended up in was clean but not the room I picked 8 month before.

  • 5/5 Mary P. 2 years ago on Google
    My brothers wedding was held in your hotel. What a fantastic day...the ceremony was lovely. Food fantastic and the company was great too. Just wish i could have had the dinner on Sunday at home marvellous.

  • 4/5 Richard L. 2 months ago on Google • 2 reviews New
    I had a meal in your restaurant with family, shortly after the hotel changed it's name. The food was good and it proved to be a memorable evening.


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