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Urbana Apartments

Serviced accommodation

😠 Paid a deposit for a stay in April 2020 which was obviously cancelled. A few months later I received an auto response to an email I'd sent saying the company had ceased trading. I did however receive a response assuring me that a refund would be processed. This has not happened and now my emails are... People often mention stay, location,


Address

bollin house, 26 Edge St, Manchester M4 1HN, United Kingdom

Contact

+44 161 241 5124

Rating on Google Maps

4.30 (74 reviews)

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Featured Reviews


Frequently mentioned in reviews: stay (6) location (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jason S. 3 years ago on Google • 11 reviews
    Paid a deposit for a stay in April 2020 which was obviously cancelled. A few months later I received an auto response to an email I'd sent saying the company had ceased trading. I did however receive a response assuring me that a refund would be processed. This has not happened and now my emails are being ignored. No answer on the phone. Disgraceful and untrustworthy people. Whilst I sympathize with the landlords, keeping people's hard earned money when they need it more than ever is simply not fair. I wish you the unsuccessful future you deserve for testing people like this.
    2 people found this review helpful 👍

  • 1/5 Liz S. 3 years ago on Google • 7 reviews
    I booked apartments for April 2020, giving a deposit of nearly £500. To date, no one has got back to be regarding a refund despite emailing numerously. Whilst I’m sympathetic to all business, given the circumstances, it is not right to ignore customers and keep their money.
    1 person found this review helpful 👍

  • 1/5 S T. 2 years ago on Google
    I experienced exactly the same experience as the previous reviewer. I booked to stay for one night for last July. After chasing for details of getting into the apartment a week or so before I received an automatic the apartments are closed response. No surprise in the circumstances last year, but after lots of emails and empty refund promises and direct messaging via other platforms with the company owner, I still got nothing. Clearly there was no intent on ever refunding the money. Fortunately it was only for the deposit of one night, but it is the principle of being treated so poorly. I feel very sorry for the one named person that did reply to my email once, imagine working for such unprincipled owners/employers. Frustratingly, although I paid on credit card, it was too long after the credit company cut off period to claim it back (as kept getting advised a refund was coming). So all I can do is hope people see this review and avoid dealing with this and associated companies.
    1 person found this review helpful 👍

  • 4/5 Alex J. 5 years ago on Google • 274 reviews
    Clean, great location and area. The lift squeaks and sounds like a firework going off every time... All night gets a bit much, so I hope they fix it. You are also going to get noise from the street, and we had revellers coming back from 3 til 6am in very noisy fashion. But then you're in the city centre.

  • 5/5 Abdullah A. 4 years ago on Google • 50 reviews
    Booking instruction are clear and easy The location is amazing Clean and safe to stay inn Little noisy when you crack the windows The windows are not well blinded in case you want to sleep to noon. Overall i give it 9/10 I really recommend for a couple or a small family

  • 4/5 Adeola A. 11 months ago on Google • 48 reviews
    Only issue is you can hear the noise from outside/the clubs - slightly muffled but still loud. Otherwise a great place to stay which is close to the really good clubs and a great place for breakfast/brunch.

  • 1/5 Jenn B. 3 months ago on Google • 8 reviews New
    Don’t recommend. Unsafe and bad management

  • 1/5 aneeqa S. 4 years ago on Google • 7 reviews
    Apartment is great but first of all could not find no parking what so ever even thou it says theres parking there. Took us a hour and a half to find the actual place. Once we got in everything was fine but there was a lot of noises coming from out side the location is terrible and could not sleep. Came all the way from Bradford set of at 5pm and by time I found parking n got in there was almost 9pm. If you r looking to stay in a nice quiet area I would not recommend this.

  • 5/5 Tej P. 1 year ago on Google
    Really amazing place , super clean , wonderful decor and fittings, amazing hosts ,if your in Manchester with your family etc , book this rather than a hotel !!

  • 5/5 Emily F. 4 years ago on Google
    Stay here! This is one of the greatest Airbnb’s we have stayed in. The location was perfect for us to walk to almost everything we wanted to see. We had a nicely furnished studio that suited friends perfectly. Locating the flat and the codes to get in was easy peasy.

  • 5/5 Claire H. 6 years ago on Google
    A little bias, but I love staying here, whether with my kids (two boys aged 3 and 9, who love their glam night in the city), with my girls or the husband. The location is THE Best and the apartments are beautiful.

  • 5/5 Ruth C. 5 years ago on Google • 2 reviews
    Absolutely brilliant place to stay with a group of friends or family. Very well equipped, stylish apartment with really comfortable beds and sofas! Perfect location for exploring the city. The only downside was the nearby bars sorting out their empty bottles early in the morning, but that can't be helped! Very good value for money. Highly recommended!
    1 person found this review helpful 👍

  • 1/5 Lurdes Jiménez N. 2 years ago on Google • 2 reviews
    It is not what appears on the page. From one day to the next they change your address and apartment and send you to a street full of noise and dirty. The nearby streets are a bit dangerous.


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