1/5 owen d. 4 months ago on Google
Chaotic,
disfunctional
and
short
staffed.
We
stayed
at
this
holiday
inn
with
two
kids
and
everything
was
well
below
what
I
expected,
premier
inn
has
always
been
basic
but
fine…
this
place
had
broken
check
in
kiosks,
and
reception
staff
dealing
with
check
ins
manually
due
to
the
computer
system
also
being
down.
We
queue
for
20mins
with
two
small
kids
in
the
tiny
reception
to
be
checked
in,
room
they
gave
us
was
tiny…
zero
floor
space
left
when
they
added
two
beds
for
the
kids.
This
is
not
a
family
room,
but
it’s
advertised
as
one.
On
our
first
morning
we
came
down
with
the
kids
for
breakfast
to
be
told
there
would
not
be
any
breakfast
as
they
had
no
staff
to
open
so
we
were
sent
out
in
the
pairing
rain
to
a
local
pub
for
breakfast
(completely
unsuitable
for
two
young
kids).
That
evening
we
went
to
the
bar
for
a
drink
after
dinner
I
stood
for
15mins
waiting
to
be
served
by
the
barman
who
was
busy
serving
drinks
to
a
party
in
the
restaurant.
When
I
asked
him
is
the
bar
open
-
and
was
he
serving
he
told
me
“I’m
too
busy
if
you
want
a
drink
go
talk
to
that
guy
-
I’ve
done
enough”
pointing
to
the
manager.
Manager
eventually
came
and
poured
one
of
the
three
drinks
I
ordered
then
disappeared
to
serve
other
customers.
10mins
later
he
completed
my
drinks
order
without
apology
even
though
I’d
complained
about
being
left
standing
at
the
bar
without
being
told
the
barman
would
not
serve
me
a
drink.