Used to be really great, Fully stocked kitchens with all the utensils and always clean. The sofa smells dirty, there was some underwear left down the side of the bed. There's hardly any utensils left in the kitchen & they now ask for a £100 deposit which after 3 weeks I practically had the ask 5 times to be returned. After the last few times I've stayed it will be my last.

Stayed on December 2022 and July 2023 both stays as a family of four, we usually book hotels but CitySuites offers better value for money and affords us two bedrooms, a kitchen and two bathrooms. Pros: Friendly staff, excellent location, nice pool, very good breakfast. Cons: Poor aircon, dirty curtains and uncomfortable sofas. All in all recommended for a central family stay in Manchester centre.

Fantastic location with great customer service the staff are amazing and give great advice and are very welcoming. The only fault was the lift, one was out of order and the other let’s you go up instead of down then stops again when you go up to 13 and come back down, but not the end of the world quite funny. The apartment is spotless and has everything you need for your stay. Will definitely stay again xx

Absolutely brilliant weekend. Very clean, has all services. Swimming, Jacuzzi, Gym and steam room were brilliant. All staff were amazing and very professional, Thank you for making our stay so relaxing. Also a perfect location.

We stayed last weekend with our two young children (ages 5 and 8) and it couldn't have been more perfect. The room was very spacious, awesome pool and everything was really clean plus felt very safe. The staff (especially Dean!) were so lovely and helpful (and very patient with our two kids!). Dean made a fuss of the children, was so kind and went above and beyond to make our time special. Another member of staff (with gorgeous pink hair) had my daughter convinced she met a real life mermaid :). The only downside to our time was that there was an issue with our key and we got locked out of our room numerous times, this was resolved by the second day though and the staff were as helpful as possible in the situation. Would definitely recommend and definitely book again ourselves.

The room was very comfortable and modern/large. Staff were friendly enough. The surrounding area was not very nice but only a 10 minute walk from central. There is a pool and hot tub on the ground floor. There was only one person on reception when I arrived and I had to wait 10 minutes while someone in front of me checked in. The lady then had to leave the desk to do something so I was there for another five minutes. My room could have been a bit cleaner - I found some hairs and what appeared to be seeds or large crumbs from a snack in the bathroom. I also had to wait 10-15 minutes for someone to take my breakfast order in the morning (the shakshuka was a bit disappointing). I would recommend installing a swimming costume drier in the changing rooms.

A very pleasant, comfortable and hassle free stay. The staff were professional and helpful. The room was spacious, clean and cosy... it is the comfort of home away. I just didn't get to use the facilities such as the pool and gym. Well worth the money and I'll be returning there for my next visit to Manchester.

Absolutely amazing place to stay. Second to none if you like quality and well kept bedrooms and not needing eating places onside. All you need provided if you want to cook or get food delivered and shower, bed and facilities amazing. Nice quiet bedrooms with no noisy neighbours and everything well cleaned and looked after. Also great to have a swimming pool onside too and a great way to relax off at the end of a day after being on your feet exhibing at the Manchester Central. Fully recommended.

The only thing good about this place is it’s location, it says it has a/c but most of the rooms don’t, if your lucky you will able to have very small ventilation. Many noises happen at night and many rooms have smell of illegal stuff (🍀). Mostly nothing is taken care of in this place.

Really liked it here, stayed 2 nights with breakfast included. Breakfast was huge, and served to your table freshly cooked, no buffet. Apartment reasonablesize, enough utensils etc if you wanted to cook. Decent sized fridge with separate freezer. Lots of space for clothes. TV with basic sky package. Bath with shower overhead. All spotlessly clean. Felt secure as have to use your key card to get the lift to your floor. Good location. Parking also secure and on the other side of the road. Check how to get in though, as the parking entrance by car is not next to the hotel. Practice on Google maps I would suggest! Roll up door opens as soon as you approach it.

An absolutely excellent experience! All staff were professional and polite. The apartment was perfect, spacious, fully equipped, clean and with a modern design. All I’ve choose for breakfast was delicious, large portions, and many options, even vegan. The hotel has many facilities such as gym, swimming pool, cafe, restaurant, launge. And apart from being a luxury hotel, it is also located in an excellent, safe area, close to the luxury shopping streets, and even has a supermarket right in front of the entrance. It is definitely a 5 star hotel! 💘

Just wanted to give a positive review of the excellent service afforded to us by Raisul Alam the Front Office Manager. He sorted out a situation with politeness professionalism and efficiency, he couldn’t do enough to help and was a real customer service professional. Excellent all round experience made all the better by this fantastic employees’ wonderful kind assistance. Definitely would stay again and highly recommend the apartments. Thank you Mr Alam, you are excellent at your job. Best regards

We stayed for one night in November 2023. We booked because the hotel has a spa! But the spa was closed for maintenance which was our first disappointment. I found the studio apartment nice and had good facilities. However the air-con barely worked and when we asked for a fan we were told our room was cold enough and we couldn’t have a fan. (Disgustingly rude) Our keycard didn’t work when we checked-in so had to wait in the queue again. My full English breakfast was served cold as if it had been left out for 10 minutes before being served to me. The orange juice was also room temperature. The quality was on par with Premiere Inn or Wetherspoons. The bed was rock hard and I had pins and needles all through the night. The best part was the pool, it’s just sad half of the facility was closed for maintenance. Overall it’s just not worth the money. It looks good when you’re booking but when you’re here it’s just sad 🫠

Stayed at City Suites this weekend gone and it was amazing. Really enjoyed it. The staff we're very helpful and friendly; excellent customer service. We we're greeted with cocktails on arrival which was a nice surprise. Our apartment was what made our trip extra special. Was a lovely place, very well maintained. Everything was simple and easy from checking in and out to parking. Also, the pool was very relaxing. I would definitely stay again.

Imagine going outside in the rain to use the proper facilities walk to another building.very very inconvenient I had to come down stairs to ask for dressing gown. The phone from the room not working. The 2 night light bulb is missing not to mention yall took £100 holding fee for any damages are you serious?? My stay for all this money is very very uncomfortable. I went to use the freezer all the draws is frozen with ice it cannot be open to be used. The rug has a big stain and bits of food stuck to It. Room key constantly sticking had to even ask front desk to sort and housekeeper to let me in. Another guy had the same problem with me at the same time. I came from Trinidad to London then Manchester to a boxing fight to achieve this chaos. All everyone said when you complained is sorry very very pleasant with the sorry. Last but not least the toilet paper is HARRRDDD, like no man if they act right this can be a beautiful spot

The rooms are spacious and comfortable and the the hotel is situated in a great location for access to the arena. The biggest problems are the check-in procedure and the breakfast service. Checking in took over 30 minutes with people queuing for longer. It didn't help that someone was being trained but the process is also very bad. All just to get a credit card on file for you to be charged. This should be done before checking in, or far quicker than it currently is. We waited almost an hour for breakfast after ordering, and they still didn't get the order quite right. There aren't that many food options so I don't know why it took so long to get the food. The food itself was above average but nothing too special

Great rooms! Really decent size. We were originally given a room key to a used room that had not been cleaned but the receptionist was quick to sort it out and even took me to the new room to check herself it was ok!

My only issue is I didn't stay for longer. TV in room has full Sky package, kitchenette with everything you need, loads of storage. Very comfy bed and sofa, an awkward to reach switch for the floor lamp and the curtains didn't glide on the rail very easily. The rainfall shower is fantastic and immediately up to temperature with a great water pressure. Didn't use the on-site restaurant but it looked great and there is a swimming pool but again didn't use. Perhaps next time.

It was not a good experience overall from the Check-in to the check out. At the beginning we went to the citysuites hotel where apparently there were multiple citysuites hotel buildings with in the same complex. Yet at the booking or later on welcoming emails it was not specify which building we had to check into. So we had to wait for a long time and then to be told by receptionist to go to the other building to check in. Moreover the APT was not clean and was not in good shape and such findings were reported to the front desk staff multiple times during our stay and during the check out. The water kettle was so dirty it even had some brownish burring or something in side just disgusting we had to clean it multiple times. In addition to the previous, there was something wrong with the electricity. lights were flashing for no reason. one night we had to turn the lights off in the living room. Last, but not least the ironing machine was not safe to operate there were bruises and cuts, on the ironing electricity cable. which is a critical safety issue that needs to be sorted it out immediately Lastly a whole day before we were supposed to check out a WhatsApp message was sent to us by the front desk telling us that we need to checkout before 11 AM as a matter, of fact, the housekeeping lady was waiting outside our apartment at approximately 9:30 am, waiting for us to check out. I don't know do they really want us out that badly we were just customers. The basics of proper accommodations hospitality were not implemented in this property.

A very beautiful hotel. Accessibility was 100% to everywhere, most especially to what brought us to Manchester. It felt like home. My room was so clean. My only regret was that I didn't have time to use the swimming pool. Friendly staff. I will surely come back to Manchester and stay in same hotel.

It’s ok. The check in process was a bit hectic and the staff weren’t great. They told us we couldn’t use the pool after checking out despite the fact it was before 11am and there wasn’t a single other person in the pool / spa area anyway. We found to be extremely mean. We went in regardless and found that the “spa pool” and steam room were both out of use which was a disappointment. The towel lady in there was also militant. The rooms are nice and clean but for the price per night I expected the overall service to be much, much better. The location to the town centre is great and the bar is nice. Overall way more negatives than positives. There are better places to stay.

Family stayed here for a long weekend. The location is good, being a short walk from Victoria Station and convenient for the city centre and Chinatown. We had a two room apartment with two bathrooms. The bathrooms were very modern with excellent water pressure. The best features were the swimming pool, jacuzzi and steam room, which the whole family loved. Breakfast was also very good quality, although more coffee would be good. The only downside to mention was that there was some construction noise quite early in the mornings. Obviously, this is beyond the control of the hotel, given that a large part of the city appears to be a construction site.

The vegan breakfast was absolutely delicious. Great location. The room was satisfactorily clean - some dirty handprints and in need of a deep clean, though. This was also the only place in our lengthy trip around the UK which would not provide alternative milks - disappointing, indeed. The beds were not comfortable and made for a really sore back! The alarm in the bedroom went off in the night - just one shrill long beep. Bizarre. Wonderful to have washer and dryer to reset travelling clothes.

The rooms were very nice and comfortable. The rooms has everything you need. The staff was kind. The place is very comfortable and great value for the price. Few comments for improvement: 1. Towels or kitchen rolls would be great. 2. Reduce the amount of chlorine in the pool\jacuzzi - hard to breath.

Stayed over for my partners birthday as we have stayed few times before and it has always been up to a high standard. When we first checked in the woman on reception gave us a back view apartment even though we have paid extra for city view so had to be moved to another room. In the second room there was blood stains on the couch and light switches weren’t working which have forced us to ask receptionist to change the room again! We didn’t have high hopes for the third room due to all the problems but it seemed okay until we tried charging our phones via usb which was also not working so again we had to go down and ask for plugs as we didn’t bring any as we knew they had USB ports. Another thing was breakfast on the first morning have ordered English breakfast with poached eggs however when eating those all you could taste was vinegar. I absolutely love staying in this place but you can tell that the standard went massively down and I’m not sure if I will consider this a 5start anymore.

I had a wonderful stay at their service apartment It's a 5 mins walk from the Victoria train station and the location is fab . There are all the appliances in the studio apartment and we'll equipped kitchen.. the toiletries were from The White Company and I think that's fancy. I would recommend this place if you are looking to stay within the city centre and are traveling by the train .

Absolutely disgusted stayed in the premium city view one bedroom apartment that I paid near £400 for the room to be charged £100 extra to check in early? For me to end up sick the whole time I was here because the water was absolutely filthy and when I rang up for bottles of water they couldn’t even bring me a drink to my room! And told me the tap water was fine to drink when I am still currently sick and near didn’t get on my plane home because of this problem!they had also not mentioned that this hotel doesn’t have the sauna and the jacuzzi wasn’t in order to be used when I had mainly paid for the spa Facilities! Stayed for 3days and was only given one towel each for me and my boyfriend?And when I had asked for more clean towels I was questioned on why I couldn’t use the dirty towels I had already used? Will most definitely not be back scratch marks all over the floors from where the sofas had been trailed about and marks up the bedroom walls only good thing was the view and I had most certainly not paid £500 for a view!DISGUSTED

First time visiting Manchester & won’t be the last. I was hoping to find a hotel or apartment to become my go to for when traveling for business. I honestly couldn’t not fault City Suites. From the friendly staff & lovely welcome to the amazing room. The apartments are beyond amazing. The size is perfect & The utilities within the room Is fantastic. it has everything you’ll need to make your stay comfortable & relaxing. You have a large apartment, great price & even a hot tub/pool. I plan to visit frequently & Happy to say I’ve found the place I’ll be staying.

It was the perfect stay. Staff were very helpful and attentive. Place was clean and immaculate. Has a pool and hot tub inside. Right in the centre of Manchester and price effective..

Stayed here for a friend's 30th,had 3 apartments and couldn't fault any of them. Lovely and clean upon arrival, easy check. Reception were friendly and helpful. Great location for city centre. Pool and gym facilities. Nice big bathroom. Fridge/freezer, dishwasher, plates, cups, glasses, cutlery, kettle toaster, hairdryer and coffee machine... Couldn't ask for more. Bed was a little a firm.

Something in the operation and management of the hotel just does not work. The hotel was intentionally booked to get a specific product that would meet our requirement so we chose it even though there were many cheaper alternatives. A two-bedroom apartment was booked over a month in advance and I then corresponded with the hotel. On the day of arrival I received a phone call from the hotel and was informed that there was an overbooking, fault of Booking.com that done only that day (lack of telling the truth?? You corresponded with me a month ago) We were given an alternative to squeeze in a one bedroom apartment or cancel the booking and received a refund. As compensation we were offered breakfast... Only after I did not show much joy we were offered to refund the gap in the tariff between the apartments. With the absence of alternatives and under protest, we accepted the smaller apartment. Even after arriving at the hotel nothing went smoothly. Getting the room took a long time. Although the representative went to inspect the room it was not ready for four guests. There were only two chairs in the dining table and towels were only prepared for two guests. The sofa bed in the living room, which our two teenagers had to cram into, was uncomfortable. At breakfast it took us about half an hour to get in because the dining room was not updated and at reception we were registered in another room (mistake happened twice ...) Breakfast was not prepared professionally, most of it was not eaten and we gave it up on the second day. In conclusion, maybe it was a post-Corona phenomenon, but the stay was tiring and not satisfying at all.

Quality breakfast and nice room but bathroom is slightly weird darkish and mirror is far away. Check in is little challenging though, as you maybe in a 20 min queue for the wrong block as there is no adequate signage to say which block is which. I needed block 2 not 1. ! Simple fix that they just haven’t thought through. Please remedy it 🤨 block 2 had no queues !

From my rating, room and location I could have easily given a 5 star, but service, not so much.. And not because it was poor in itself, no, but because the guy at reception wasn't nice. While that is no fault of the restaurant, it's still what it is. I liked it there regardless. Definitely worth it.

Just got back from a 2 night stay here, before we even got to the hotel it stated through booking.com the breakfast was included in the final price but not on the city suites website, so we called to just double check and all we got was 'sort it out when you get here' after failing to tell us how to get on the car park at 7.30 at night we eventually checked in, we then tried to sort breakfast when we arrived , and once again we were told 'sort it out in the morning' at this point I was fed up and decided to go for breakfast elsewhere which was lovely and much cheaper, when we got to the room the plug in the sink was already on the side already broken, the peddle on the bin was broken, light switch in the bedroom was coming apart, air con didn't seem to work either, staff were very uninformative not giving us any details on how we pay for parking they just looked at us like we should already know? If you want to stay somewhere within walking distance this is the right place but if your looking to stay in the hotel I would not recommend here.

I don't like to write a negative review but with CitySuites Aparthotel I have no other choice. I would like to WARN anyone who decides to stay at this accommodation! We had to present our credit/debit card and pay a refundable deposit of £100 when we checked into the hotel. We were told that no more charge would be taken off the card. A few days after checking out we noticed that the accommodation had charged our card for £263 for no reason! Without any notice or invoice! The deposit they refunded within a couple of days but this amount of £263 not. I have contacted the hotel about this and to this date they have not come forward with a solution. No more answers. Because of that I contacted booking who very promptly and helpfully started to resolve the situation and as the accommodation has not yet offered a satisfactory solution and has not even contacted me booking has resolved it. I would definitely not recommend the accommodation to anyone. I understand that sometimes mistakes can happen, we are only human but such a mistake deserves a prompt solution like the one provided by booking and not by CitySuites Aparthotel! I hope you learn from the mistake so that no one ever has to deal with our situation again. Have a good day.