1/5 Neil M. 9 months ago on Google
I
am
writing
to
bring
to
your
attention
an
incident
that
occurred
during
my
recent
flight
FR2580
16th
June
from
Manchester
to
Bordeaux,
which
was
an
hour
and
20
minutes.
During
the
boarding
process,
I
witnessed
a
male
member
of
the
Ryanair
boarding
staff
take
issue
with
the
size
of
the
woman's
suitcase,
leading
him
to
berate
her
loudly,
though
she
was
completely
polite
and
hadn’t
said
a
word
of
dissent!!
"Directing
her
to
place
the
suitcase
into
the
provided
measuring
frame
he
shouted
"If
there's
anything
sticking
out,
you'll
be
paying
for
it
right
now!”
She
did
so,
and
It
fitted
snuggly
inside
the
frame,
But
your
agent
wouldn’t
accept
it.
Agressively
claiming
the
width
of
the
case
exceeded
the
dimensions
by
1
cm
.
"FOLLOW
ME
!!
he
said
loudly
!!
The
young
woman,
visibly
frightened,
trailed
off
behind
him.
What
a
Creep
!!
No
doubt
you
scammed
the
poor
thing
for
€70
!
The
entire
scene
reeked
of
abuse
of
power.
Why
should
your
staff
be
So
absolutely
Hostile
for
absolutely
no
reason
???
By
emphasizing
respectful
and
courteous
behaviour,
you
can
foster
an
environment
where
passengers
feel
safe
and
valued
during
their
journey
with
Ryanair.
Personally
I
hate
flying
Ryanair
!
It
is
always
unpleasant
,
but
it
is
often
the
only
option
I
have
!
I
sincerely
hope
that
you
will
take
prompt
action
to
address
this
matter
and
prevent
similar
incidents
from
happening
again.
I
look
forward
to
your
response
and
trust
that
you
will
handle
this
issue
with
seriousness
it
deserves.
Neil
McCarthy