KFC image

KFC

Restaurant Fast food restaurant

One of the Most Revieweds in Heartease


Address

2FWR+QXG, Caledonia Rd, Mandeville, Jamaica

Contact

+1 876-962-2807

Price rating

$$ $$

Rating on Google Maps

3.40 (1.5K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 12 pm
  • Wednesday: 10 am to 12 pm
  • Thursday: 10 am to 12 pm
  • Friday: 10 am to 2 pm
  • Saturday: 10 am to 2 pm
  • Sunday: 10 am to 12 pm
  • Monday: 10 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: service (28) chicken (25) line (15) long (15) good (12) drive (12) waiting (11) time (11) slow (9) customer (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Unique C. 10 months ago on Google
    Worth the wait, cause on weekends we all know kfc is hard to get in Jamaica
    4 people found this review helpful 👍

  • 2/5 Yashi W. 11 months ago on Google
    The Restaurant Association of Jamaica's KFC has been on a rapid decline in all areas of experience for the past 5 years... Quality has declined drastically, service is basically nonexistent as a result of the fact that the locations are understaffed, those who are on staff seem as though they feel like they have the company "by the balls" so they behave as they please and do as they please... The atmosphere of the restaurants are tense, miserable and hostile at times as customers and employees go back and forth in argument. The cost of the meals is a well known issue in today's market and it's as though the chicken pieces are getting smaller and smaller! Plus that agonizing inability to get a leg and thigh together... Until the Jamaican KFC can come to understand the importance of their customers and do a revamp of their employee training, renumeration, good size chicken (none of those 3 weeks looking chicken), if you want good and worthwhile meals, visit Island Grill (not a paid promotion) based on my experience, these are my two cents...
    3 people found this review helpful 👍

  • 1/5 Damian C. 3 years ago on Google
    Worst. Possible KFC in the western Hemisphere. I see funeral service go faster than these orders. Spent an hour at the drive thru... People had to get out of their cars to check if anyone at the window. After which someone said the only thing available is spicy chicken and it will be in the next 20mins... What a absolute disgrace. There shouldn't even be a one star. And look... It's to 9 and they have everything on their menu (Available)
    2 people found this review helpful 👍

  • 3/5 karen j. 1 year ago on Google
    Can you imagine waiting in line and seeing one of the worker in the back biting a hole( yes, literally biting a hole) in the bag that holds a white substance ( I assumed was mayonnaise) and pouring in to a bottle. Just nasty! I didn't say anything because a few of her co-workers were standing around her and apparently they were ok with it.
    2 people found this review helpful 👍

  • 4/5 Rasroy D. 3 years ago on Google
    Ok now and then,CONSISTENTLY ISN'T KFC THING.get agood meal today,tomorrow it will be off.
    1 person found this review helpful 👍

  • 2/5 Cleve H. 1 year ago on Google
    The cashier did nit know how to use contact-less on the card machine. So if you are using Google pay or Apple pay, forget about this place. Hire cashier with manners and respect and who knows how to operate a card machine. HR ensure your cashiers are well trained. Please!
    1 person found this review helpful 👍

  • 1/5 Meesha-Gay W. 2 years ago on Google
    A very long wait in the drive-thru as usual only to be told there's only spicy and original chicken and the card machine was down. Fries were cold and long lines despite inside packed with workers. The man ahead of me returned his torn open box refuting that he didn't want something, after having it about two minutes. They took back the box and after about 3 mins returned the same small torn box and he sent and he grumbled a thank you and sped off. I prayed that they didn't give me his chicken cause it's covid time and some people are inconsiderate and do not follow protocols and others like me just feel I'm getting his contaminated reject. Overall not happy.
    1 person found this review helpful 👍

  • 3/5 Sharon 8 months ago on Google
    Food was good, actually tastes like chicken! The waiting time for the food was terrible! Staff are so slow in getting the food together & don't seem bothered that customers were irate at their slowness!😢. Customer got irate in length of waiting time. Others in the queue moaning about it as well.
    1 person found this review helpful 👍

  • 5/5 Dwayne Davidson (. 1 year ago on Google
    Honestly. Best tasting kitchen in town. Always go inside, drive Tru open late, until 2 am and quote. Check it out if your ever in town.

  • 2/5 Ellis J. 1 year ago on Google
    Twenty minutes to 11 pm and they are closing at 12 midnight, the cashier said that the chef is not doing anymore chicken and it is only spicy wings and original breast 🤬🤬🤬

  • 4/5 Romario L. 1 year ago on Google
    if u a dead fi hungry no go here so caz it always full otherwise than that everything is ok 100%

  • 4/5 #RealTime# #. 1 year ago on Google
    Best chicken eva in the island!!

  • 2/5 Durain J. 1 year ago on Google
    The waiting was way too long. The serving was slow and I didn't even get the fries that came with my order. By that time I was just tired of waiting and left promptly after the bag was handed to me because I didnt check the order on the receipt or anything. It took me nearly two hours to get through. Seemed like it was a very busy night.

  • 3/5 Khalelah S. 1 year ago on Google
    It's KFC... nothing different from elsewhere. The line takes forever to move here though. It was a holiday so that could be why. Not the best tasting in Jamaica.

  • 3/5 Shafial R. 2 years ago on Google
    Their food was good near amazing, great location, and have an average processing time. bring cash, their card machine is almost always down

  • 1/5 Ocean “King Neptune” S. 2 years ago on Google
    This KFC line is always ridiculous, it’s probably what I eat the least because I don’t have the patience to wait in a line stretch all the way to New Green. Then if you do manage to wait in the line, you probably won’t get what you wanted in the first place because they are always short/out of something so you usually have to get something you didn’t even want, but because you just waited in the line so long you might as well leave with something right lol

  • 3/5 Veronica P. 1 year ago on Google
    Customer service is not the best. But that's expected from this place. And they're always out of famous bowl.

  • 3/5 Khori F. 2 years ago on Google
    Idk there's just sumn about kfc. You can't just not like kfc.

  • 1/5 Shemar A. 2 years ago on Google
    Very poor customer service experience i received attitude from the workers simply by asking if my meal was ready i waited there for 38 minutes for a 10 piece wings and when I got it it wasn't prepared properly and was cold

  • 1/5 Enjane R. 2 years ago on Google
    KFC Mandeville 🤦🏾‍♀️. Understandably expected delays but... Lined up outside for 40mins, lines up inside waiting to be served 12mins then waited 65mins for the food to be handed over. Ordered 4x 2 pieces chicken & chips and small popcorn chicken. Taste was OK, as expected of KFC. Popcorn chicken was about half filled with popcorn chicken pieces the bottom of the packaging was filled with bits of fried flour coating only. I noted whilst waiting for my food the staff seemed under pressure, they may have been. Customers should hence be warned of the extreme waiting time before placing and paying for their order. Just not good enough. Never ever again would I visit this KFC.

  • 3/5 Nicholas R. 2 years ago on Google
    Slow service at the Caledonia road Mandeville branch as usual , that seems to be the trade mark of that KFC.. after collecting my money it took more than half an hour to get the meal and the restaurant had limited customers inside because protocols are been followed , but if it takes them so long to deal with customers I wonder how they make money. Head office need to carry out a probe at the Caledonia road Mandeville location.

  • 5/5 Kayon s. 2 years ago on Google
    Best in the world, slow service due to high demand

  • 1/5 Shaquan “Shaquan278” 2. 2 years ago on Google
    Mandeville is the worst KFC to go. Slowest service every received from a KFC in Jamaica. They literally had ppl line up in the drive tru on no movement day. Do better please. They could have at least opened the KFC uptown to lessen the chaos.

  • 4/5 Everton D. 2 years ago on Google
    Efficient and polite service from a drive through which was very busy.

  • 3/5 Anna D. 2 years ago on Google
    Clean restaurant. Good customer service. Fast service. Clean restrooms, the soap dispenser is broken. Sanitizing on entry. Ordered a famous bowl and it was properly prepared. Average fast food.

  • 5/5 Novlette F. 9 months ago on Google
    Always finger licking good 😊 drive thru can be slow, but the chicken is hot and juicy.... I can't imagine not licking my fingers 🤌.

  • 2/5 Sophia S. 3 years ago on Google
    Quality of service. I never recieved what I ordered, always some mix up when I reach home. I always order the barbecue zinger box but there is 80% of the time I reach home and open to spicy zinger

  • 2/5 Donnna V. 4 months ago on Google
    Caledonia Road kfc the food was not properly served they took the corn from the water and place it in the bag by the time it reaches to me the bag was all wet that not proper customer service the bag was given to by C Smith

  • 5/5 Sabrina “Casio” S. 6 months ago on Google
    It's nice the was delicious but alot of the things they advertise on the menue they don't have

  • 2/5 southlondonlass1 7 months ago on Google
    The staff at this outlet are very slow, getting service took too long so we left. This has happened on a few occasions.

  • 1/5 Tarisha G. 7 months ago on Google
    This is the absolute worse kfc, i spent $11,425, and i did not get everything that i ordered, the food wasnt prepared well and they refuse to give me a refund or subsitite for my orders.

  • 3/5 Chevon H. 7 months ago on Google
    The drive tru line is too long. They had to pull us over to the other side of the road, and then an attendant brought the food to us. They do not provide receipts upon purchasing your meal in the drive tru. So, I was curious as to how they knew what I ordered. The meal was hot and properly done.

  • 1/5 Tianna S. 7 months ago on Google
    They made me pay more money for what u did not get I paid 2,720 for a 2,620 meal And the food was not prepared properly with the cause of me getting food poison

  • 5/5 Rionna P. 9 months ago on Google
    There was no line!! Got everything i ordered in a timely manner and good customer service.

  • 5/5 Natasha B. 11 months ago on Google
    The only problem I had was the drive thru was so full and move slowly very slowly. The parking lot was clean and I peek inside the store and it didn't look clean. Where the rubbish is dump was very messy but the cleaner man eventually came and tired it up.

  • 5/5 Marjorie J. 1 year ago on Google
    KFC overall the food is amazing I love the flavour of the chicken but the customer service is poor the staff has little to no respect

  • 4/5 Kam T. 1 year ago on Google
    This is hands down some of the best KFC in the world man! It is delicious

  • 3/5 Carlos T. 1 year ago on Google
    KFC remains one of the cheapest fast food options, but the lines are perpetually long. You may be able to get through quickly depending on the times, but lunch time, weekends and after work hours usually has car lines extended out on the main road.

  • 4/5 E K. J. 1 year ago on Google
    KFC Jamaica has always been a very busy food establishment to visit and for good reasons too. However, the services most times can be chaotic and slow and this particular outlet was no execption.

  • 5/5 Ojay E. 1 year ago on Google
    I gave a 5 star, only for the cashier, V. Walters. It is very refreshing to be served with a pleasant attitude and warm smile. The wait time is too long for your orders to be prepared. But over all clean and organised Once again big up V. Walters. She deserves employee of the month.

  • 5/5 Talisa C. 1 year ago on Google
    Food exceptional in taste. Service was fast and the atmosphere was clean and comfortable

  • 5/5 Hubarr G. 1 year ago on Google
    Very impressed by Mandeville KFC. At the time we went it was VERY busy, but they had everything on their menu available. This is not typical for KFC in Kingston.

  • 1/5 Nastasia T. 3 months ago on Google New
    Their service is very slow. There's always limited options. No BBQ famous bowl, no BBQ zinger, no BBQ chicken etc. It's as if they just make one set of flavors each shift. Eg. 4 to 7 no BBQ and no spicy etc. Like you guys need to do better. Customer service is 0/10. The staffs need better customer service training from manager go down the line. All in all bad service all around.

  • 3/5 Seala M. 1 year ago on Google
    Reach early for best service. Don't buy at rush hours.

  • 3/5 Jodiann S. 1 year ago on Google
    Have to wait too long in line in order to get served, I think that they need a special line for those who are going to work. Instead of wait for so long.

  • 5/5 Lawra R. 3 years ago on Google
    Great service

  • 2/5 Andrew S. 3 years ago on Google
    Busy, full, chaos, long lines, misery

  • 3/5 Stephen M. 3 years ago on Google
    Nice grab and go meal

  • 1/5 Stacy A. 3 years ago on Google
    I wholeheartedly 110% with you!! After waiting hours, only to be told that there is nothing left... sad... I'll follow your idea there. Smh

  • 4/5 Marlon M. 3 years ago on Google
    Long lines

  • 5/5 kallene S. 3 years ago on Google
    Amazing.. Drive tru is much faster and better than going inside the restaurant.

  • 1/5 Davia foota J. 3 years ago on Google
    Poor customer service ; it's like there's no management nor supervision , they're making it look very bad for the KFC franchise 😣😏 !!

  • 3/5 Charmine J. 3 years ago on Google
    I waited in the drive through forever

  • 2/5 Kalangy S. 3 years ago on Google
    The worst

  • 5/5 marlon m. 3 years ago on Google
    Got served quickly, friendly staff

  • 4/5 Jerome C. 3 years ago on Google
    Good 👍

  • 5/5 Adrian R. 3 years ago on Google
    Finger licking

  • 5/5 zayyar w. 3 years ago on Google
    Everyday my girlfriend ask me to buy KFC. I think she liked the KFC more than me.

  • 1/5 XStreamTeam H. 3 years ago on Google
    BE CAREFUL! CHECK YOUR ORDER! This KFC NEVER has what is posted on the menu!!! They never have Famous Bowls; they never have BBQ Zingers; they never want to cook more chicken and just gives you whatever they have; and on several occasions, I've gone there after work between 8-9 and they were telling us (the patrons) that they, "had no chicken other than wings," and were charging everyone the price of a big deal and giving them 3 WINGS at that price! OMG! There were some who were stupid enough to take it, too! Would NOT recommend at ALL! Use the one in the town!

  • 2/5 Shamora T. 3 years ago on Google
    Fairly clean but They were so slow inside and everyone seemed to want to sleep

  • 2/5 Maleshia A. 3 years ago on Google
    Eveytime you go there they only have one flavour drink. Yesterday thet had no ice. The drink that i got was very sweet and hot. The service was also very poor as when I started talking about it the workers started giving me attitude.

  • 4/5 Yanique N. 3 years ago on Google
    KFC has the best fry chicken.. the variety available was limited tho because it was near curfew/closing

  • 5/5 Kyiana N. 3 years ago on Google
    Because there BBQ zinger is the bomb despite the waiting its good.

  • 4/5 Helene G. 3 years ago on Google
    The chicken was good and social distancing was being observed.

  • 4/5 Yvonne M. 3 years ago on Google
    The chicken is tender in the middle and crispy on the outside with a burst of flavor that satisfies your taste buds .

  • 1/5 T T. 3 years ago on Google
    Slow as a 🐌 🐌 🐢 olease use the drive thru if u are able to believe me no matter how long the drive thru line is u will get thru before those standing on the outside

  • 5/5 Cheree M. 3 years ago on Google
    Always really good!

  • 4/5 [email protected] T. 3 years ago on Google
    Finger licking

  • 4/5 Denise S. 3 years ago on Google
    Delicious

  • 1/5 kemesha m. 3 years ago on Google
    It was slow, I've always been cheated of something! Covid makes the service worst...

  • 3/5 Pet M. 3 years ago on Google
    It's ok just the long line that I had to join on the outside in the rain today that had me upset but everything else ok

  • 5/5 Allistair W. 3 years ago on Google
    Service inconsistent.

  • 4/5 Richard B. 3 years ago on Google
    Good

  • 1/5 Fun T. 3 years ago on Google
    One meet one catchup I will complain what kind of foolish say this things

  • 4/5 patrice A. 3 years ago on Google
    Drive thru is excellent... I don't have to wait long

  • 4/5 Noel P. 3 years ago on Google
    Best chicken in the world. Customer service first class

  • 3/5 James izac B. 3 years ago on Google
    Always check your bag for your biscuits because everytime I go there and order I have to keep asking them where the biscuits, then they give me after

  • 2/5 Fluffy S. 3 years ago on Google
    Quality of chicken has dropped .they should use the chicken wings for something else,pieces of chicken served is not worth the cost.

  • 5/5 Toney W. 3 years ago on Google
    Good costumer service

  • 5/5 Micah S. 3 years ago on Google
    Best

  • 1/5 Keisha W. 3 years ago on Google
    Like seriously??? Just because sometimes people can't do better they have to swallow their pride and yield to the gut and cravings.

  • 5/5 Zania W. 3 years ago on Google
    😚😚😚

  • 1/5 Blooming R. 3 years ago on Google
    Well...... Everything about it is nice

  • 5/5 Kimmie and L. 3 years ago on Google
    I love it there..... They work really fast compare to the other KFC I've been to across jamaica

  • 5/5 Eldris S. 3 years ago on Google
    Good customer service.

  • 5/5 Alfred Oliver P. 3 years ago on Google
    very good customer service

  • 5/5 Camille B. 3 years ago on Google
    Been waiting in the drive through line for an hour and fifty minutes. Its crazy


Call +1 876-962-2807 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating

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