Professional Eye Care Mandeville image

Professional Eye Care Mandeville

Eye care center

👍 About two years ago I went to this place to replace my lenses I had for 4 years. First I had a very good experience with the optometrist who was very professional and made me feel confortable. The only problem I had was that when I received my glasses, these were not the ones that the optometrist pu... People often mention service, customer, good, glasses, experience, professional, doctor, staff,


Address

Suite #1, Superior plaza, 11 Caledonia Rd, Mandeville, Jamaica

Website

www.proeyecareja.com

Contact

+1 876-962-1038

Rating on Google Maps

4.20 (41 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 am to 4 pm
  • Sunday: Closed
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: service (14) customer (9) good (7) glasses (7) experience (6) professional (6) doctor (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Walinton M. 3 years ago on Google
    About two years ago I went to this place to replace my lenses I had for 4 years. First I had a very good experience with the optometrist who was very professional and made me feel confortable. The only problem I had was that when I received my glasses, these were not the ones that the optometrist put in the formula so I could not use them because they were not the ones indicated for me and not for what I had paid for. None of the employees gave me a solution or showed interest in solving it, however later, the manager took my case personally and apparently the glasses were changed but just as before I could not see well with them so I returned them. I have to admit that on the part of the manager I received good attention, because she showed a lot of concern so that I was satisfied with the service. Later she scheduled an appointment for me with a doctor who came from abroad and although I had to wait several months, finally when the doctor came to Mandeville. The doctor was able to examine me again and he ordered them to make my lenses with better material and in the shortest time as possible with no additional cost. There are many things that should be improved, such as being very clear from the beginning with the prices and what the client will receive. Where I come from I would have been given my glasses for free if I had to wait so long. But anyone make mistakes, however few places in Jamaica accept them, so thanks to this doctor and the branch's manager I can recommend the place because although at the beginning the service was not the best and I had to get very angry, they recognized their error, they solved the problem and I was satisfied with the lenses. For me, customer service is very important because that is my job and I live from that. Thanks Professional Eye Care Mandeville. #ProfessionalEyeCare
    2 people found this review helpful 👍

  • 2/5 Shevelle G. 3 years ago on Google
    Never will ever go back here again. It just hurt me that I made my friend get her glasses there when I was doing mine. I am speaking from my own experience, I thought the service could have been better, the person who referred me apparently received the best treatment; I wish this treatment was extended to everyone. After complaining on social media I got assisted right away, even though I called the branch and they told me rubbish. Hats off to the IG team tho.
    2 people found this review helpful 👍

  • 5/5 Marsha P. 1 year ago on Google
    Ms Tamara was very nice, including ReneGay Chambers and the Security here at Mandeville Professional Eye Care.
    1 person found this review helpful 👍

  • 1/5 Robert M. 5 months ago on Google
    Has scant regards for its customers! Got to the location first in line to see the optometrist who was really tardy in attendance and after his arrival to the office he called the person who was second in line and even after I raised the concern no explanation was given “was business as usual”! Nothing professional about the place.

  • 2/5 phee32 p. 10 months ago on Google
    My lens was wrong and the glass also give way I had to get another. And they take weeks to change over the lens.

  • 4/5 Nicholas H. 8 months ago on Google
    This been my eye care provider since 2016. Always provide excellent service. They just need an office in kingston so my visits can be more consistent.

  • 5/5 Dwain P. 9 months ago on Google
    Really polite staff, friendly,trained and professional as the name said. Had an emergency and had it sorted out in no time. Thanks a lot to their team

  • 5/5 Lorna P. 10 months ago on Google
    Excellent customer service..Highly recommended..Special Thanks to their security Mr.Elliot for his assistance..very pleasant and respectable gentlemen.

  • 4/5 Kyiana N. 9 months ago on Google
    Took a bit longer than I was told but they are really good and patient the doctors are friendly and let you feel comfortable the whole staff makes you feel comfortable definitely recommend

  • 5/5 LéAnna L. 1 year ago on Google
    Went there and had a pleasant experience. The employees were friendly and I received excellent customer service. I wouldn't hesitate to go back there to do my business because I know I would be in good hands.

  • 5/5 Paul W. 1 year ago on Google
    Excellent customer service.. Thanks to the security MR. Elliott for his assistance..

  • 4/5 Leighton W. 1 year ago on Google
    Prompt professional services. Great customer care

  • 5/5 Tovia D. 1 year ago on Google
    It's a good customer service...an thanks to security for his assistance

  • 5/5 kendra c. 1 year ago on Google
    Great team and customer experience... security guard's service is excellent!

  • 4/5 N-via P. 1 year ago on Google
    Great customer service, staff is versatile and competent and I like that. Just wished they had a wider selection of glasses.

  • 5/5 victoria c. 1 year ago on Google
    I have been a customer for over ten years,and will continue to do so, great doing business with professional eye care,the security is very accommodating ,and well respectful.Blessings to each on every one for the new year.

  • 5/5 Lovan S. 1 year ago on Google
    Great Staff😍

  • 5/5 Brandon S. 1 year ago on Google
    Great service and selection

  • 5/5 Brian C. 1 year ago on Google
    Lovely Customer Service; I 100% recommend

  • 4/5 Lori-Ann R. 1 year ago on Google
    Courteous staff and clean environment

  • 5/5 Chaniel G. 3 years ago on Google
    Dr Beezer is wonderful doctor, a calm,funny professional who is great at his job and cares about his patients.The doctor and the staff made my experience a good one.

  • 5/5 Sheldon E. 7 years ago on Google
    Very high quality service at very great rates! I got my glasses here

  • 4/5 Colin W. 7 years ago on Google
    I got my glasses from this company .The staff goes the extra mile to ensure costumer satisfaction

  • 5/5 Georgia R. 6 years ago on Google
    friendly service, affordable quality frames

  • 1/5 Chavelene A. 5 years ago on Google
    I have nothing good to say about this company. They are very "unprofessional" and "deceitful". Based on my experience, I'd NEVER in a million years recommend anyone to do business with them.

  • 2/5 Zandre G. 5 years ago on Google
    They aren't living up to their name at all. Service needs to be improved


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