Featured Reviews


Frequently mentioned in reviews: service (40) customer (15) time (15) staff (12) good (9) courier (9) clean (8) business (7) Clean (7) experience (7)
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  • 1/5 Alicia R. 5 months ago on Google
    The worst company to ship with Internationally! They lack customer service, it really doesn't exit for them. It seems they ship once per month if at all monthly.still waiting my packages...SNAAAAIL SPEED EXPRESS
    1 person found this review helpful 👍

  • 4/5 Adrian L. 2 years ago on Google
    Knutsford Express continues to please with good customer service and on time bus service. The buses are clean, well maintained, safe, reliable & timely. The drivers are very disciplined and will not exceed the posted speed limit. More jamaican businesses should be operated this way. The only complaints are the odd customer service reps that do not measure up to the standard of the brand and they need to tidy up a few details with their courier service.
    1 person found this review helpful 👍

  • 4/5 Rasroy D. 3 years ago on Google
    Good vibe,good food good commute. Treat your self to the good eats next door,where every thing on the menu is a delight.
    1 person found this review helpful 👍

  • 4/5 Dean Hope S. 1 year ago on Google
    Smooth and safe ride. I received a bottled water and had access to the Jamaica Gleaner on my journey
    1 person found this review helpful 👍

  • 4/5 Geoffrey S. 1 year ago on Google
    Well operated business if the fan in the waiting room was operational that would be appreciated by your patrons.
    1 person found this review helpful 👍

  • 4/5 Shemii101 1 year ago on Google
    These are the hardest people to reach via phone. Otherwise, quick delivery service, a million parking spots available and there is a restuarant on the property so if you're waiting you can pop in for something.
    1 person found this review helpful 👍

  • 1/5 Ewart M. 2 years ago on Google
    Please get PHILLIP (who is working at the package section ) some customer service training. His behavior is poor. Also, let him know that the money I spend with knutsford is what pays him.
    1 person found this review helpful 👍

  • 5/5 Melanie G. 1 year ago on Google
    It is always a pleasure doing business with knutsford Express. I’ve used their shipping service on numerous occasions really appreciate how convenient and affordable they are. Everything is seamless and they guide you through the way, if you are unsure or have questions you can always call their local office or customer service number to track packages, get rates and ask questions. There website is also easy to navigate however I am hoping for an updated website soon.
    1 person found this review helpful 👍

  • 4/5 Deidrie H. 3 years ago on Google
    Very professional mostly on time safe and clean
    1 person found this review helpful 👍

  • 4/5 Colin W. 7 years ago on Google
    First class bus service ,one gets the feeling like you are at a small Airport . The waiting area is always clean and there is a cafe' on property
    1 person found this review helpful 👍

  • 5/5 Yanice C. 3 years ago on Google
    Love this business so much. I am really happy your in mandeville
    1 person found this review helpful 👍

  • 5/5 Adrian F. 2 years ago on Google
    I mostly visit for the restautant which is awesome.

  • 4/5 Juliet L. 1 year ago on Google
    Very helpful staff, great customer service. Clean and comfortable environment.

  • 1/5 Kemishia S. 1 year ago on Google
    Package is not delivered on time.Poor customer service. Today is Sunday and my package was sent on Friday and still hearing it's in transit. Worst,the agent is telling me other packages were given priority because its peak season.

  • 2/5 WN M. 1 year ago on Google
    This company need to stepped up to the way they communicate I have use this company many times having few bad experiences the last times I purchased two tickets for my fiancée for the Mandeville to Ocho Rios journey for the 30/05/2022 , my fiancée and daughter was not able to board the bus even though the ticket as been paid for them on the 13/05/2022 and according to the agent their system as been down my fiancée as to find money else where to be able to travel this is so wrong and unacceptable as I have stated this is not first time we have been receiving incompetent poor customer service this need to change if we are going to be using this service again

  • 3/5 Maxine W. 1 year ago on Google
    Couldnt book using the app. Something about the route doesnt exist. Tried booking on the website with credit card and I never recieve text with verification code after several attempts so I couldn't complete the purchase or make a reservation. Waited for almost 40 minutes to speak with customer service and my call got dropped each time. When I finally got someone, the bus was booked full. I had to reschedule my flight and cancel a job interview I was returning to the USA to attend. I don't know if there is a possibility I might still get to reschedule that interview. Sigh. Major disappointment.

  • 5/5 Dr. Eric L. H. 2 years ago on Google
    This establishment ranks very high and equal, and in some cases better than anything one finds over seas. Those using the services testify to the buses being clean and comfortable. Staff display courtesy and concern. Services could be improved by using a speaker to inform passengers as to what bus is at the stand and of the destination. Overall it is an excellent service which I hope will continue offer quality service to the traveling public. Whether the car rental place belong to them or not its a wonderful idea to have such facilities right by the bus depot. May the operators continue to prosper.

  • 5/5 Eric M. 6 years ago on Google
    A coach company that delivers. Fast, clean reliable, courteous, friendly service. Basically island wide service. Clean coaches have air-conditioning, and free wi-fi. Fares are also reasonable. Knutsford Express services also go to the two national airports I can recommend this company as one of Jamaica's best they are a pleasure to use.

  • 5/5 Roger F. 2 years ago on Google
    The ride was super comfortable, the driver was awesome, I enjoyed the ride

  • 5/5 Nicolas E. 1 year ago on Google
    Good customer service and comfortable enough space to do business.

  • 4/5 Oral D. 2 years ago on Google
    Wonderful experience felt like I w aboard a plane

  • 5/5 Halzen Ashton S. 2 years ago on Google
    Actually went to purchase gasoline at Fuel City in the same compound .. excellent service and best fuel prices in Mandeville!

  • 4/5 Mark S. 2 years ago on Google
    Their service provides safe transportation across the island. They cater for all ages, providing assistance to adults and children alike. Unable to accompany your child? No problem, they’ll shuttle then to their destination and keep them until they’re picked up. The vehicles seem well maintained and are seldom seen disabled along their routes. The free WiFi from Sav to Mandeville never works.

  • 4/5 Nicola “Manes&Crowns” W. 2 years ago on Google
    Clean and functional business environment. Professional and respectable staff. It was a breeze getting my tickets printed, I had purchased them online. More than sufficient parking.

  • 5/5 Maschell E. 4 years ago on Google
    Amazing Service

  • 4/5 Menesha M. 2 years ago on Google
    Provides affordable and on time transportation and courier services. Staff was customer friendly and helpful. Would recommend and also utilize whenever necessary.

  • 4/5 Karen T. 1 year ago on Google
    Clean, attractive lounge/waiting area; courteous counter staff, hassle-free pick-up. Cheaper than most courier services.

  • 5/5 Errol Anthony T. 1 year ago on Google
    Nice ride, so said my daughter because I drive.

  • 3/5 Audley A. 1 year ago on Google
    Too crammed and not enough room for passengers to maneuver while ticketing, boarding or disembarking. A problem with most of your locations.

  • 5/5 Jennifer H. 4 years ago on Google
    Good service

  • 3/5 Canute M. 1 year ago on Google
    Service was good...the staff is friendly and approachable....they seek to give clarity to customers who are new to doing business with them... definitely will continue to do business with this establishment.

  • 3/5 Sharon R. 1 year ago on Google
    It was quite quick service at the time that I went. Not alot of people in the queye

  • 4/5 Damzel Brown-Colthirst (. 9 months ago on Google
    Clean and professional atmosphere. On time service. Will shop again

  • 4/5 Orley P. 10 months ago on Google
    The entire Knutsford experience was very good. I would recommend them to anyone wanting to travel in comfort. Their staff was very helpful and efficient also.

  • 4/5 lynn-marie h. 9 months ago on Google
    Staff always friendly from security to counter staff. Very efficient and personable.

  • 1/5 Carline Q. 7 months ago on Google
    Always on time and reliable comfortable well trained staff best service ever

  • 4/5 Bonito T. 8 months ago on Google
    This location is spacious and the service was quick , and getting on board the bus was hassle free and quite pleasant.

  • 2/5 Carlos T. 4 months ago on Google
    Unfortunately, my experiences have not been as great as other persons. I had 2 bad experiences - the latest one being on 2023-12-10 and the first on 2023-03-22. Left the review alone after the first issue, but the last one has prompted this. My first issue was with the transport. I was purchasing a vehicle and took the bus to the location. They actually had to pull over because I developed motion sickness and threw up on the bus - in a bag that I had on me luckily. I don't get motion sickness. I didn't buy the vehicle and took public transport back home quite fine. In my 30+ years of driving, that was one of my worst experiences being driven by someone. The last issue was with the courier side. I was given a cut off time of 8PM to pick up a package. I couldn't make it and sent an email naming my proxy. The person arrived at 7:55PM (or before) and was told they're closed. They contacted me and I attempted calling the location to no avail. My proxy advised they could hear the phone ringing through the locked door, being ignored. Lights were off just before 8PM. For the transport, maybe it was the bus, the driver, the seat or something else. Not sure. Possibly can be forgiven. For the courier, there needs to be clear standards on the available times. 2 stars just because the service is available and the courier service works for next day. Also they are usually on time for departure/arrival. Just be wary of the package/courier service, and take precautions in case of bumpy rides. North Coast should be better than South Coast due to better road conditions.

  • 5/5 Marilyn Weir S. 3 months ago on Google New
    Went there twice over a two week span. Bus came on scheduled in spite of it being during the holiday period. I was impressed.

  • 5/5 P G. 4 months ago on Google
    The driver would not answer my question he was a bit obnoxious. But the service

  • 5/5 Lawra R. 3 years ago on Google
    Great service! Even better staff

  • 4/5 Tillack H. 3 years ago on Google
    There is adequate parking and a restaurant beside it.

  • 4/5 Kevin H. 3 years ago on Google
    Cool place, with great staff.

  • 5/5 Nashane E. 3 years ago on Google
    Reliable

  • 4/5 Yap D. 3 years ago on Google
    Took a package to send to Mobay on Friday evening. Front desk staff was professional, knowlegeable and courteous. I had to remove some items from the box to meet the weight requirement and she was patient and helpful to accomodate. Good experience!

  • 5/5 Ian D. 3 years ago on Google
    Nice clean and spacious place to relax and wait for your luxurious ride to your destination.

  • 4/5 Mark C. 3 years ago on Google
    It can improve much more. It use to be a marvelous choice.

  • 5/5 Tyrone B. 3 years ago on Google
    The experience was great. They are usually on time for both departure and arrival. The services they offer (courier and transportation), I would definitely recommend these services to anyone. They doing an excellent job.

  • 5/5 Dennis L. 3 years ago on Google
    Cleen and fast I'll be going there all the time 💯👍

  • 4/5 Myz S. 3 years ago on Google
    Nice pristine grounds, courteous staff

  • 4/5 Sandra B. 3 years ago on Google
    Very courteous staff. Comfortable travel experience.

  • 4/5 Stacy A. 4 years ago on Google
    Comfy ride to and from Mandeville. Best to bring a London type plugging for the bus charger ports though! I recommend asking as many questions before moving to the waiting area as sometimes you'll not be advised where to go from check in. Sigh..

  • 5/5 Petrona P. 3 years ago on Google
    Spacious parking and easy to locate the facility.

  • 5/5 santana j. 3 years ago on Google
    The experience was wonderful. The bus was ontime

  • 4/5 Peter K. 3 years ago on Google
    Nice customer service. Very convenient for travel locally!

  • 4/5 DeLori N. 3 years ago on Google
    Very clean inside. Wonderful customer service. The driver was excellent

  • 2/5 Sheldon C. 3 years ago on Google
    I usually love going to this place until one day they sold me spoil shrimp...

  • 4/5 Patrick R. 3 years ago on Google
    Hassle free courier and quick turn around time to return an urgent document to sender.

  • 4/5 davia r. 3 years ago on Google
    Good and fast service

  • 3/5 Carla B. 3 years ago on Google
    It was okay. The overall trip was good. The driver/rep -Omar was good.

  • 5/5 Rosalee W. 4 years ago on Google
    Customer friendly

  • 5/5 Paul C. 4 years ago on Google
    Clean, comfortable, service A quality and just the right price for my pocket!!

  • 4/5 semoya c. 4 years ago on Google
    Ok

  • 4/5 Ruth Ann C. 4 years ago on Google
    Clean

  • 4/5 Damion F. 4 years ago on Google
    Was quiet, clean with great ambiance

  • 3/5 Steve W. 4 years ago on Google
    Love the set up, service was satisfactory

  • 5/5 Cassie W. 3 years ago on Google
    Fast reliable and efficient service

  • 5/5 Emilie ten C. 4 years ago on Google
    (Translated by Google) Perfectly organized (Original) Perfect georganiseerd

  • 4/5 Shericea M. 3 years ago on Google
    Nice place

  • 4/5 Chris F. 3 years ago on Google
    Great way to travel around the island and a cost effective way to send packages around the island.

  • 5/5 Micholyn H. 3 years ago on Google
    Exceptional customer service every time

  • 5/5 Orlando O. 3 years ago on Google
    Good parking lot

  • 4/5 Velma W. 3 years ago on Google
    Wonderful experience

  • 4/5 Alfred Oliver P. 3 years ago on Google
    professional personnel

  • 5/5 Melanie S. 3 years ago on Google
    Excellent customer service.

  • 5/5 Oneil L. 3 years ago on Google
    Service is good there


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