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  • 1/5 Mama C. 7 months ago on Google
    We stayed here over the weekend as my son had the Bunbury Cup Tournament. Beginning of our stay was good. Firstly I need to acknowledge that we were offered a late check out and that there was misunderstanding with the check-out time with my husband and the lady managing. My husband had left for Bunbury n the morning and I was on the understanding we were to wait for him until he returned and he had arranged all this with the manager. We had 2 villas, My inlaws were in 1. In the morning I went and checked my inlaws out of their villa. The lady that manages the villas came to the villa we were staying and asked me what im doing there. I said oh remember this morning I checked Mt inlaws out but my husband arranged a late check out for myself, mum and kids. She accused me of firstly saying I checked out of my room in the morning when I told her that I was checking out my in-laws which were in villa 25. It wasn't making sense as I still had 2 cards for villa 26, so her telling me that I checked out of both rooms and saying I told her that, was confusing and accusatory. Why would I still have 2 cards for villa 26 if that was true and what would be my purpose of lying in any case??? I tried to explain that is not what I did or if it seemed that way, that's not what I meant to do to which she abruptly cut me off and didn't speak to me, she spoke over me like I wasn't right there and said "yes, you did" and "that's not the conversation I had with your husband" again not to my face but over me in a dismissive way, I was dumbfounded and baffled as yes, there was clearly a misunderstanding but who speaks to guests like that?? I had to immediately pack up the entire car with two old ladies and a baby and young child as my husband was in Bunbury at my son's tournament. The right thing to do, would be to say look there was clearly a misunderstanding but I really need you guys out urgently as I need to leave soon, I'm sorry to rush you but your husband may have misunderstood me. You dont belittle and dismiss guests and accuse them of saying stuff that they didn't because you didn't understand something. We would've apologised profusely and left immediately and been very understanding. I felt very disrespected & packed in such a panic we left one of our pieces of luggage. Which she would've seen and didn't alert us, we could not go back in as she locked the door after my mother-in-law walked out. We often travel and stay away at different places and normally I would've given a good review as this was a rare experience, for service, I will not be doing that given the way this was handled. As far as the food, it was abysmal. We wasted so much money on the terrible meals. Your chefs obviously focus on presentation and not flavour, although the customer service was decent. We did have to pretty much find our own help but when we did, it was decent. Judging by the reviews on Google, it's quite a common thing. That's another battle, that unfortunately was smaller in comparison to my experience. I'm disappointed in the way everything was handled and to be treated like a liar and dismissed like an an animal. It wasn't acceptable.
    2 people found this review helpful 👍

  • 5/5 Tia F. 1 year ago on Google
    We had the best time at Mandurah Quay Resort! The Apartment was massive! The ensuite looked newly renovated! The whole place was so clean and neat. We had plenty of space for our party of 7! The office and grounds staff were friendly and attentive if we needed anything. We loved the pool, spa and totem tennis!! We’ve already rebooked for next year! Thank you for a very enjoyable stay!

  • 5/5 Mat M. 5 months ago on Google
    Popped over to Boundary Island Brewery near by, great venue also

  • 4/5 Alex Y. 6 months ago on Google
    A bit run down resort. Could improve better with amenities like beverages etc instead of having to ask for it

  • 5/5 Kylie W. 5 months ago on Google
    Can't fault this place at all. Really welcoming and friendly. Rooms are amazing. Pool fantastic for family. Can't thank you enough for the great experience

  • 5/5 Andrea P. 6 months ago on Google
    Exceeded my expectations! Lovely natural environment. Huge pool. Pet friendly. The cost is great for the quality. I can't wait to stay here again!

  • 5/5 CW T. 5 months ago on Google
    This is a lovely place and we thoroughly enjoyed our stay here. The residential unit was large and spacious and well designed. We also liked that there are a few entrances into the residential unit and easy access to the fitness area and also the carpark. It is also within walking distance to the Boundary Island Brewery where we had great food and drinks.

  • 4/5 WT C. 6 months ago on Google
    Great location and service. Window netting is broken so the mozzie got in.

  • 5/5 Doreen A. 6 months ago on Google
    We had 2 villas being 7 in the family. Management was absolutely wonderful. Each villa was well equipped with everything you require . Definitely will return.

  • 4/5 Graeme S. 7 months ago on Google
    Very noisy but food was good and service also good

  • 5/5 Áine M. 8 months ago on Google
    Perfect for families. So close to pool and bbqs. Plenty of space in the villas. Would recommend.

  • 5/5 JO W. 1 year ago on Google
    Always a treat here! Staff are lovely, accommodation is perfect and there is a pub over the road. Great walks nearby too.

  • 5/5 Angel G. 11 months ago on Google
    The receptionist was very nice and polite. The resort is amazing!! So close to the estuary and a beer brewery! Loved the accommodation very kid friendly🙂

  • 5/5 Connor W. 9 months ago on Google
    Amazing hotel! Very clean, organised and so many things to do! The rooms, views and activities were very enjoyable and I highly recommend this resort!

  • 5/5 Lyndsy M. 1 year ago on Google
    Very clean accommodation. Lovely pool with spa. (Outdoor) Close to brewery - walking distance. Nice atmosphere. Loved the spa bath in our villa and the use of the washing machine in villa and everything we needed. Looking forward to visiting again. Free parking.

  • 5/5 Tidy U. 1 year ago on Google
    Great pool, awesome staff! The location is very handy too, close to shops and an amazing brewery with tasty food and a marina! Pretty hard to fault really. We’ll be back for sure :)

  • 5/5 Shazhi Y. 2 years ago on Google
    Stayed here in early December 2021 for a few nights (2 adults and 3 kids). Hosts were really super nice and accommodating, very friendly. Rooms were clean and comfy. Spa bath was great. But the highlight for us was the pool. Its rare to find a kid friendly pool but this was perfect for the kids with everything you require: a shallow section, deep end, shaded area and a spa. We will definitely be back.

  • 4/5 Hettie P. 1 year ago on Google
    We loved it. Near a lovely brewery, beautiful blue swimming pool and big bedrooms. The kitchen is older but functions well. Kids loved it as well. A bit further out of Mandurah but for us perfect.

  • 5/5 Ayano A. 1 year ago on Google
    We booked 3 rooms with family and friends. we were located all very close to eachother and rooms were all very clean and pleasant.

  • 5/5 Tin S. 1 year ago on Google
    Great accommodation that is dog friendly, Very close to the local pub too! Would definitely stay here again, Rooms were massive!

  • 5/5 Ryan C. 2 years ago on Google
    Really enjoyed our stay. Lovely location. Amazing flats with spa bath. Plenty of room. Recommended. Will definitely go back

  • 5/5 Tania C. 1 year ago on Google
    The resort exceeded our expectations! The friendliest customer service I've experienced, very spacious villas, perfect location making it easy to get to attractions and so clean. Would definitely book again!

  • 5/5 Susan F. 1 year ago on Google
    Lovely, comfortable, clean accommodation. The rooms offer a king size bed, spa bath, washer and dryer, well equipped kitchen and spacious lounge room. The shared swimming pool and BBQ area are the perfect spot to relax and enjoy a drink or 2.

  • 5/5 Tim J. 1 year ago on Google
    I love this place. The rooms smell so nice and clean. That’s because they are clean. Also, if you come here, you get free soap. It’s not a lot, but it’s good. The pool was amazing too. I’m definitely going to return. This is the best place in Mandurah to go on holiday to.

  • 5/5 Susan K. 2 years ago on Google
    Beautiful tranquillity and the rooms are super clean and tidy.Spa bath is amazing .ERSKINE shopping centre just up the road and you can go to Coles or chemist etc.All cooking utensils are in room.

  • 5/5 Scott D. 2 years ago on Google
    Not too sure of the rooms as we use the mini marina there, staff are always helpful and we love the location

  • 5/5 Marnee V. 2 years ago on Google
    I had a wonderful stay at your resort for my 50 birthday.The villas were clean and tidy and the grounds beautiful so family friendly.Will be returning for sure ☺

  • 5/5 BV M. 2 years ago on Google
    Great getaway. Rooms were clean and overlooked the pool. Service was exceptional. Looking forward to staying again.

  • 5/5 tania c. 2 years ago on Google
    I took my 77 yr old mother away for yer birthday and we stayed 4 days and we absolutely loved it, the Villa was clean and well equipped, there were a couple of little things which i left on the feedback form but nothing that would spoil our trip, staff were amazing, location was beautiful, so many walking tracks and right across the road from the new Boundary island brewery which have amazing meals and coffe after that morning walk ... a fantastic getaway close to home 😊

  • 5/5 The Mancunian C. 2 years ago on Google
    We stayed 3 nights over the Xmas period, and found this resort to be an exception to the usual WA standards of outrageous rates and poor/average service. Very friendly and helpful staff, our townhouse was clean and well equipped, and despite it being the Xmas holiday period we weren’t required to hand over thousand dollars and a kidney when we booked. We have already decided we’ll definitely stay here again, which says it all, really.

  • 5/5 Matt E. 2 years ago on Google
    Had a wonderful time with the wife and kids. Only wish we had more time there. Loved the location, it was close to everything, the accommodation was fantastic. Nice and spacious and comfortable. The pool was great, kids had a ball. The staff were great as well and very accommodating. We'll definitely be back but for a much longer stay


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