2/5 Sai R. 10 months ago on Google
My
recent
stay
at
Jalmahal
Resort
and
Spa
had
its
ups
and
downs.
Let's
start
with
the
positives.
The
property's
ambiance
is
excellent,
and
the
food
served
at
the
resort
is
delicious.
These
aspects
definitely
contributed
to
a
pleasant
experience.
However,
there
were
several
aspects
of
my
stay
that
left
much
to
be
desired.
Firstly,
it
took
almost
an
hour
to
get
a
room
since
it
wasn't
ready
upon
our
arrival.
Could
have
been
improved
by
ensuring
rooms
are
ready
before
taking
payments.
Another
notable
inconvenience
was
the
lack
of
adequate
staff.
There
was
only
one
person
in
housekeeping,
and
there
was
no
duty
manager
available
for
assistance.
The
reception
staff
seemed
to
be
more
focused
on
taking
payments
and
answering
calls
rather
than
taking
action
to
address
guest
concerns.
This
lack
of
support
and
responsiveness
was
disheartening
and
negatively
impacted
the
overall
experience.
Moreover,
we
had
to
wait
for
more
than
two
hours
to
receive
an
additional
bed
for
our
children.
This
delay
was
highly
inconvenient,
especially
for
families
with
more
than
one
child.
It
required
numerous
phone
calls
and
visits
to
the
reception
to
finally
get
the
bed
we
had
requested.
Such
delays
and
inefficiencies
in
providing
basic
amenities
should
not
be
expected
from
a
resort
of
this
caliber.
On
the
accommodation
front,
the
suite
room
was
spacious
and
comfortable,
offering
a
pleasant
stay.
However,
the
cottage
room
was
comparatively
small
and
would
not
be
suitable
for
accommodating
a
larger
family
with
more
than
one
child.
Families
with
multiple
children
should
be
aware
of
this
limitation
before
booking.
In
summary,
while
Jalmahal
Resort
and
Spa
has
a
pleasant
ambiance
and
offers
delicious
food,
it
falls
short
in
terms
of
service
and
value
for
money.
The
lack
of
sufficient
staff,
delays
in
providing
basic
amenities,
and
the
limited
accommodation
options
for
families
with
more
than
one
child
make
it
difficult
to
recommend
for
families.
It
may
be
more
suitable
for
couples
seeking
a
relaxing
getaway.
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