Featured Reviews


Frequently mentioned in reviews: hotel (25) staff (15) nice (13) rooms (13) good (13) pool (12) room (10) clean (10) beach (9) stars (8)
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  • 1/5 Mihaela P. 2 years ago on Google
    One of the worst experience in Romania. I write this in English just to be sure that no foreign citizen will be fooled by this “4 stars” hotel. This is a maximum 2 stars hotel. They have this big and very nice looking pool that is not working (in the middle of summer!). The rooms were awful, I felt like in the 90s. Besides the guys from the reception, every stuff member was beyond rude. The breakfast was bad and cheap. The entire Saturn beach is in fact a very large parking place, there is nothing to do there. You could recommend this place just if you hate someone. Very dissapointing
    4 people found this review helpful 👍

  • 5/5 andrei s. 6 years ago on Google
    A very pleasant surprise since it is only a 3 star hotel on the Romanian coastal area. The staff is polite, the rooms are neat and cleaned regularly, some of the appliances and furniture is new. Even if it is an old hotel that is partially renovated (the canteen and parking area need some work too) it is one of the best accommodation at a reasonable price. During our stay we noticed a lot of families with children preferred the location.
    2 people found this review helpful 👍

  • 2/5 Andreea U. 6 years ago on Google
    We did not have a good experience at this hotel. The service level and facilities are definitely not in accordance to the four stars it claims to be having. The staff is overwhelmed and not capable of helping when problems arise (e.g. when addressing that there is mould in the room, the answer from the reception staff was that they clean it sometimes and that the entire floor has the same problem; the safe was making a weird sound and the person supposed to repair it never arrived even though I pointed it out twice, two days in a row to the reception staff). What is more, they do not provide clean towels or sheets every day, as a matter of fact, our sheets have not been changed during our stay (1 week). It is worth mentioning that upon arrival, the sheets, the towels and the bed covers in the room had many stains, which made us question when was the last time they were washed. Also, they do not have enough staff to clean the rooms and there are chances that you will wait, like us, for a very long time to check in. As a result, I do not recommend this hotel to anyone interested in having a pleasant and problem-free holiday.
    2 people found this review helpful 👍

  • 3/5 Alina Loredana A. 1 year ago on Google
    The location has potential, but they are just not ready to welcome guests just yet. The staff is trying to be helpful, but they are just a few of them, not well trained and they have nothing to work with, therefore the rooms are quite dirty and old, the food at the restaurant is dull and not very well cooked, but the prices do reflect the 4 stars, even though the facilities and services do not. There are no highchairs in the restaurant, even though this is a family oriented place, there was no water in the swimming pool when we arrived and it took 4 days for it to be filled up and cleaned, the sheets were changed only once the entire time we stayed there, I had to ask the cleaning staff to actually hoover the carpet, which was disgusting since we arrived, even though we were the first lot of guests of the season and, also, one night the fire alarm went on and the staff had no idea how to turn it off, so we had a nice deafening noise for about an hour and a half, and so on and so forth!!! Too bad that the owners don't know (want) how to take advantage of the beautiful location and the size of this place. By the end of our stay here the place started to look better, but obviously, it was a bit too late for us. We might return one day, maybe, but we'll make sure to call a week in advance to make sure that we will get the welcoming we deserve.
    1 person found this review helpful 👍

  • 3/5 alexandra s. 2 years ago on Google
    The rooms where small and mediocre for a 4 star hotel and one of the best sheets war a bit dirty. The first part is that j and to change room because when i arrived at the first room they where still painting the walls and the toilet was broken. The nice thing about the hotel was the pool and the fact that the beach was nearby.The food was decent.
    1 person found this review helpful 👍

  • 5/5 Laboncz N. 1 year ago on Google
    The room was cool, nice design, good view, good breakfast, nice pool, and view from the restaurant, close close to the beach
    1 person found this review helpful 👍

  • 5/5 Claudiu B. 2 years ago on Google
    It delivers what it says! Clean and tidy, very comfy and an awesome pool. Would go again anytime 😎
    1 person found this review helpful 👍

  • 4/5 Catalin B. 2 years ago on Google
    The hotel is clean and the staff is very polite. The rooms are nice and the bed si quite comfy. The food is also tasty although you have the same dishes every day. Overall our stay there was a vey nice one and maybe we'll return there if they lower the prices.
    1 person found this review helpful 👍

  • 1/5 Teodora V. 2 years ago on Google
    This hotel is NOT a 4* one. In 6 days the bed sheets were not changed even once, we received clean towels only once, the room wasn't vacuumed. The only cleaning was by changing the recycle bin. We had problems with the water pipe and the sewerage. The food was ok but as a drink we received only water.
    1 person found this review helpful 👍

  • 1/5 Liaa S. 2 years ago on Google
    A totally disappointing experience. This is not a 4 stars hotel, this is a disgrace. As soon as you enter the room, you notice the urine smell coming from the bathroom, bed sheets are stained, the pillows are small, there is no sheets to cover yourself, fridge is not working, the tv is from the past century and working barely. I do not recommend this hotel and trust the reviews you see. I saw the bad reviews but i refused to believe that a 4* hotel can have such bad conditions. This is what you get when you try to support the tourism in your country instead of going abroad, where you can have all the confort at a much more decent price.
    1 person found this review helpful 👍

  • 5/5 Iulia I. 1 year ago on Google
    We enjoy this hotel every year. Great service, great location. We are always welcome here.

  • 4/5 Rich J B. 2 years ago on Google
    Pleasant clean hotel, if a little dated. English spoken, helpful staff

  • 3/5 Serban T. 7 months ago on Google
    Cleaning is made when they remember. Sometimes they take your trash, sometimes they don't... i've found some trash in the balcony when i arrived and no one took it for a week (as long as i stayed). At the dining area it was an infinite line. Every meal, every day. If you were late a half an hour after opening, there was a chance you won't get food... A lot of people takes very much food even if they don't eat it... The employees refill the foods that runs out for one, two times but the good things are always gone. You can serve water, soda, beer, wine without restrictions. The "kids" who cleans the tables were very nice and did a good job. Rooms are small! It's ok-ish for two persons. If you are 1.9 m tall and about 100 kg, well... not so much space to live in... Bathrooms are VERY small, i have to squeeze between the sink and the toilet to close the door... There are playgrounds for kids witch looks good and safe. The pool is ok, big enough, never saw it crowded. Maybe it needs a little more cleaning. There's a place for kids at the pool where the water is about 40 cm deep, a big and fun water slide. There are a lot of sunbeds but you have to wake up early to get one. At the beach you can find sunbeds but if you want to stay near the sea, you have to go before the sunrise. At the hotel it says you can't reserve a sunbed and if it's unused for more than half an hour, it can be assigned to another person. That it's not true. Everyone puts their towels on a sunbed at sunrise, leave and comes back after 3-4 hours. This applies to the pool's sunbeds too. The sand is packed, full of cigarette butts and it's made more of shells. It doesn't have that fine feeling... I don't think they make any kind of cleaning on the beach. The sea is full of algae and some rocks. Not many places at the Black Sea without algae...

  • 4/5 Alex Z. 5 years ago on Google
    The rooms are a bit small and the road to the beach needs major improvements but otherwise it is ok

  • 1/5 bogdan p. 1 year ago on Google
    Huge prices for the services they offer.

  • 3/5 Gramada D. 5 years ago on Google
    Nice and clean rooms. Strange but hotel parking is with charge. Wifi is not too strong but it can be use. Restaurant is not in the hotel. Pool not so great. And medium prices

  • 5/5 adi a. 4 years ago on Google
    The hotel is 3 stars plus, when it comes for the rooms, staff very friendly and I would like to mention Florin, from reception, definitely the right job for him, the breakfast was OK, the only minus would be the fact that we had to pay for the parking in their own car park. All in all good value for money.

  • 1/5 Adela M. 1 year ago on Google
    This hotel does not deserve 3 stars, maybe maximum 2. The bathroom was not cleaned. The food is very poor and you must wait to an interminable queue so you can eat something. The "all inclusive" is not quite an all inclusive, you have only some hours when food and drinks are available. So, i do not recomend it at all.

  • 3/5 Ben B. 4 years ago on Google
    The only thing why this place has 4 stars is the pool. The wifi is weak, in some rooms the fridge is not working. Not very shabby, but not 4 star-worthy either...

  • 2/5 Nicholas H. 4 years ago on Google
    Hotel was good, great pool. Let down by the awful restaurant which was dirty and unfriendly. The serving staff were very unprofessional and were quite happily helping themselves to food while guests present. Several were also a bit too friendly with each other, not something you want while eating! Best avoided.

  • 5/5 Dorin-Cristian C. 7 years ago on Google
    Hotel Narcis has been recently renovated. It is a real option for a smooth, relaxing holiday. It has parking. Rooms are well equipped and everything is functional. The bed was large enough for two adults and a 10 years child. Bathroom faucets work flawlessly. The staff is friendly. There is a small terrace near the parking with good food, low prices and nice service. Good experience, fair prices, good value.

  • 3/5 Forghici c. 2 years ago on Google
    Ok

  • 3/5 vio d. 2 years ago on Google
    Ok

  • 5/5 Nelu B. 2 years ago on Google
    Ok

  • 5/5 E O N I K. 3 years ago on Google
    Friendly staf, very clean with new furniture and a nice view of the sea 🌊

  • 3/5 Laura C. 2 years ago on Google
    Nice but not outstanding.

  • 5/5 The S. 2 years ago on Google
    The hotel is amazing, the room is nice. I am very pleased.

  • 2/5 Mihai D. 2 years ago on Google
    The only good thing about this hotel is its location. That's it. Rooms are (initially) clean, but never cleaned after. You never get fresh towels or new toilet paper. You won't see anything cleaned or refreshed. The fridge broke down and we never actually saw an update to our complaint. Again, fabulous location, but that's it.

  • 1/5 Ioana P. 4 years ago on Google
    The shower leaks. Found sunflower seeds under the phone. The cards that you use to open the doors of the rooms are universal. Someone entered in my room while I was there. The TV and balcony were very dusty. The staff at the pool listened to 'manele'. The parking place was full. Had to leave car on the road. And if you found a parking spot at the hotel you had to pay for it daily. The food wasn't worth the price I paid. The room service people kept knocking at the door even if I said that i was changing my clothes. Do not recommend.

  • 4/5 Mihai M. 3 years ago on Google
    Nice hotel near the beach, with big clean rooms and a big pool. Parking is an issue in the area, with no shade at all, and the restaurant terrace is too small for the size of the hotel, but the food is all good.

  • 1/5 nyck88 2 years ago on Google
    Worst experience ever!

  • 5/5 Catalin C. 2 years ago on Google
    Old fashion rooms, very nice big pool, friendly staff, easy beach access where you find a nice bar and you can rent two beach chairs and a umbrela. Very good drinks here!!!


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