2/5 Sarah S. 8 months ago on Google
Everything
about
my
experience
was
normal
and
fine
until
a
few
weeks
after
my
procedure.
I
had
already
received
my
EOB
from
my
insurance
and
it
looked
like
everything
had
been
covered
as
expected,
with
no
additional
balance
being
due
on
my
part.
However,
I
then
received
an
unexpected
bill
from
the
office
in
the
mail
shortly
thereafter
saying
I
had
a
balance
due.
I
spent
over
an
hour
of
my
time
on
a
weekend
(I
received
the
bill
on
a
Saturday)
going
over
all
the
documentation
to
make
sure
I
didn't
actually
owe
anything.
I
then
called
the
office
on
Monday
to
explain
to
them
why
the
balance
was,
in
fact,
an
error.
I
shouldn't
have
received
a
bill
because
the
provider
is
contracted
with
my
insurance
company
to
accept
payment
of
the
allowed
amount
for
the
procedure,
as
payment
in
full.
Any
remaining
balance
would
be
a
write-off
on
the
provider's
end
and
is
not
the
patient's
responsibility.
I
was
quite
disappointed
that
I
felt
like
I
had
to
explain
basic
insurance
concepts
to
their
office
especially
when
a
bill
should
have
never
crossed
my
path
in
the
first
place.
By
trying
to
collect
from
me,
they
were
in
violation
of
their
contract
with
my
insurance
company,
and
had
they
accepted
payment
from
me
that
could
be
considered
insurance
fraud.
The
finance
manager
was
apologetic
when
I
explained
this,
but
I
did
not
get
a
good
sense
that
they
understood
the
weight
of
the
error.
How
many
other
patients
receive
bills
like
these,
unaware
they
could
be
making
a
payment
they
don't
actually
owe
to
the
provider?
While
I
was
satisfied
with
my
procedure,
this
error
is
enough
in
my
opinion
to
warrant
ending
my
relationship
as
a
patient
with
them
going
forward.
Just
be
sure
to
look
out
for
yourself
and
stay
fully
informed
of
the
financial
end
should
you
choose
to
go
with
this
provider.
