2/5 KA L. 8 months ago on Google
We
love
this
place!
Ever
since
they
opened
several
years
ago,
we
have
been
regulars.
When
the
pandemic
happened,
we
always
ordered
for
delivery
even
though
it’s
more
complicated
because
they’re
not
in
grab
or
foodpanda.
When
restrictions
eased
out,
we
frequented
the
place
and
went
almost
everyday
even
if
we
live
in
Taguig.
We’ve
made
friends
with
some
of
the
staff
as
well!
We
loved
the
food,
the
coffee
and
the
vibe.
However,
right
now,
I
am
not
so
sure
what’s
happening
with
their
service.
They
take
so
much
time
to
answer
calls,
sometimes
I
had
to
make
4
calls
and
more.
One
time,
I
had
to
wait
20
mins
for
coffee
I
ordered
in
advance!
And
the
condescending
remarks
of
the
staff,
it
doesn’t
help
at
all.
You
would
think
that
after
complaining
about
calling
18
times
without
any
answer,
they
would
make
up
for
it,
but
we
received
no
apologies
and
the
barista,
when
I
asked
‘how
many
minutes
should
I
wait
for
one
cup
of
coffee?’
Answered
me
in
a
condescending
tone
‘a
lot’.
And
the
place
isn’t
packed!
Like
what?
🤯
I
didn’t
expect
this
kind
of
treatment.
Definitely,
their
new
staff
needs
customer
experience
training.
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