I booked your hotel 3 weeks ago and when I arrived in your hotel you cancel my booking...that was very very bad for me I feel very angry..in last minute you cancel my booking but during my payment you are very very quickly to get my money..I am angry bcuz I am thinking what if I don't have money for another booking??what will you do to me and to my husband?that was very inconvenient ..my husband traveling almost 30 hours and he expecting can take rest when we arrived but this what you do for my booking ..I ask my refund then you said I need to wait.. OMG

2 stars for the cleanliness and location. Amenities are minimal. I sent out everything in advance so that I can do a quick check-in and that was communicated as well. But upon arrival they made me wait to prepare the room. To be noted that my flight was delayed so it’s not like early check-in.

I booked here using agoda, which is one of the best app for booking reservations that gives you more discounts unlike other booking app. unfortonately, the hotel dont have any details or information that they only accept bookings for quarantine purposes. After paying, using credit card, by then informed, they said that they only accept bookings for quarantine purposes. The hassle they give me the day of cancellation was the day of my check in. Second is cancellation refund take 30 days. Before you book, call the hotel first if they accept travellers for leisure. And for hop inn and other hotels, please update your agoda guidelines. Wasted my time, and who know,s if your in same situation like me that needed immediate place to stay, and with in tight budget, Am i to blame agoda? Or blame the hotel for giving me the hassle because of less information they input in agoda?

I really appreciate the cleaning quality of this hotel but I had a bad experience about sleeping in there due to night noises. From 1 to 3.30 am personnel used to be noisy out of the room door, making impossible sleeping. This happened on the 9th floor. I suggest for service

During my stay at this hotel, I experienced a delightful and comfortable ambiance that radiated warmth. The staff's exceptional hospitality made me feel like a valued guest from start to finish. With its inviting atmosphere and friendly service, this establishment delivered a memorable and hospitable experience. I highly recommend it for a cozy retreat.

They said Free internet but doesn't work well at all. Rather recommend to purchase Sim card for internet access. No fridge, no pot for boiling water in the room. Air-con has old smell, so does sink in the bathroom. We booked see-view room with extra but since they only have small window, as well as construction site in front which was very loud as the bathroom window was slightly open, it is up to you whether pay extra for see-view or save for the budget. But house keeping seems working very hard, so bed sheet and the tower was very clean. Lobby door-keeper work very professional.

7/11 near the hotel had better customer service than the hotel itself. Did not even ask if i prefer twin beds or double bed. Allocated a far-end room despite having a senior citizen companion. Cheap hotel, cheap service. No vanity kits available which is very basic necessity.

I am staying here now for the next six days and am loving this place. The hotel is new and things are very clean and well thought out. The beds here are large and very comfortable. The bathroom area is really clean with a great shower. Lots of hot water and great shower pressure! This is my new favorite hotel in Manila!😃

Hotel staffs are very friendly and approachable. Accommodation is spacious and hospital clean. Guards are polite to hotel guest and are extremely mindful of guest private cars which are park in hotel grounds. Excellent service.

Hop Inn Hotel Ermita Manila provided a delightful staycation experience. The hotel's location was convenient, with easy access to nearby attractions and dining options. The rooms were clean, comfortable, and well-maintained. The staff was friendly and accommodating, ensuring a pleasant stay. Despite being a budget hotel, Hop Inn Hotel Ermita Manila exceeded expectations with its great value for money. I would recommend it for those looking for a comfortable and affordable stay in Manila.

Please make sure soap and shampoo are adequately filled for a 22-hour stay. During my stay, liquid soap had run out by the time I needed to bathe in the morning before leaving. It would help a lot if you would provide dental hygiene kits, and slippers as what is normally provided in most hotels/ motels/ travel lodges. Upon checkout, please make sure your staff checks everything especially personal belongings that have been unintentionally left by the guest. I forgot my white long-sleeved polo blouse in the room, and the staff who checked my room upon checkout didn't do a keen checking I guess because they weren't able to see it, and return it to me while I was waiting in the lobby to be cleared. I would have appreciated it big time if the staff noticed it.

Positive: clean, accomodating staff and accessible to all Negative: limited parking space, small room space and no complimentary hygeinic kit such as toothbrush,toothpaste and slippers.

Just like in the other Hop Inn Hotels in Metro Manila, our room was very clean & well sanitized, supplied with hot water and equipped with split-type aircon & cable TV both in good working condition. The front desk officers & housekeeping staff were all helpful & courteous. A 7-Eleven store at the ground floor is big plus for us to buy our basic necessities. However, since the free WiFi in our room did not actually require a username & a password (when it should supposedly do), it was slow & sometimes got disconnected, most probably due to such unsecured internet setup, in which case it could be accessed even by non-hotel guests (i.e. neighbors) who happen to be living within the vicinity of the hotel.

Lack of small bar fridge is not good. Customer service was very good and reactive to needs. Unable to close bathroom window to reduce heat intrusion

There is an events place that plays very loud videoke that penetrates your room and the hotel is helpless about it. Not recommended, unless you bring your own videoke, an eye for an eye

I stayed here from September 2, 2018 to September 7, 2018 and the staff was nice and pleasant. The cable was ok with a nice selection of channels. I also liked the security setup...you cannot get on the elevator and press a floor without a key card, real nice. The rooms are also clean, along with shower, however there was no refrigerator. I would stay here no more than three days, this is not a place I would stay long term but it is still comfortable.

Overall I enjoyed my stay here. The staff are nice and super helpful. The room feels pretty clean and on a budget, this place is definitely great. The cleaner refills the water bottles each day even if I dont put the sign on the door to clean my room. The 711 attached to the hotel is ultra convenient, open 24/7. There is a Jolibee just a couple minutes walk away. The map in the lobby with all nearby fun things and food is really helpful too. HOWEVER. The one thing that made my experience not as good happened on the last night I stayed. Up to then everything was clean. On the last night I noticed tons of ants on the shelf below the TV and in the bathroom. I noticed some near my clothes that I set on the table too. I even found one on my bed. On top of this, there was a brown stain on one of my towels :(

The staff is super friendly and always smiling. They’re trying to help the guests as much as they can but you need to always remind them if there is a problem with the room. They seem to forget everything so quickly. Although I reminded them 3 times that the AC was leaking water they didn’t get it checked for 3 days. When I left the room it was still leaking water.

Fridge and water heater are necessary for those who are in quarrantine ,

I have stayed in other Hop Inn hotels so I would say that this branch looks pretty much the same. They have an option for a seaside view, although when we got in the room the blinds were not working, so I had to tie the blinds just to get some sunlight in. The soap container was also empty, so we had to call room service for that. Otherwise, it was a very comfortable stay.

Rooms are clean and modern, free water on each floor. Staff are friendly and helpful. WiFi is really bad and kept cutting in and out, also quite noisy at night as bathroom window is always open so it lets a lot of sound in. Hotel is located in a bad area, so was unable to walk home at night.

The mattress is nice and firm but could use a stopper at the end of the bed. Some people love to watch and lean on the headboard. The mattress moves. Other than that, our stay was pleasant. The Hotel personnel are polite. We will definitely be back.

I had my visa interview, and I need to grab a hotel. I am grateful to Hop Inn Hotel Ermita Manila for the smooth stay. I love how they accommodate the customer and the facility itself. I'll recommend this to my network!

The view from this hotel is super relaxing and mind blowing. The rooms’ furnitures are very comfy and feel at home. The services they provide is great and fast. I like it better when the stores are just below 24/7. It is very convenient.

MUST HAVE : 1.internal telephone in room 2. Kettle 3. Personal fridge 4. Apps in smart telephone for easy, freindly and fastest booking online

The place is clean, the staffs are accommodating. Though there is no slipper and complimentary toothbrush being provided to the guests. Overall, we enjoyed our stay in Hop Inn. Thanks!

The hotel facilities were impressive! The wifi connection was strong and reliable all throughout my stay which was important for me as a business traveler. :)

Our family had a comfortable stay in this hotel. We loved the ambiance. The staff were accomodating, and our requests were granted right away. It was a hasse-free vacation, thanks to this hotel. Home away from home. Would recommend 💯

I was one of the customers who had an unfortunate experience where a staff used a key card to barge in our room. There was no knocking the staff said "arent you supposed to check out?" We did not extend or anything rather it was a hotel mistake.

Staffs and securities are friendly, and polite. Room is clean, spacious, no have insects. The place is walking distance to dolomite beach and zoo, which will add more fun at your stay.

Please do something on the crawling cockroaches, especially the small ones as they can easily penetrate into bed, clothing, food, etc. which is really prety bad and disgusting. Likewise improve on the provided towels and floor mats as they look dirty due to the black stains on it. Other than suggestions highligted above I believe it was a satisfactory experience.

The pricing is very expensive, the employees are not informed well enough and does not disclose the full details or give examples in what is allowed and not allowed so do not be suprised. I would recommend other hotels which have a more informed staff and cheaper pricing and offers better quality service for a cheaper price.

Very friendly and helpful front desk staff and also the housekeeping personnel, very professional but not the security guards, didn't even bother to help us load the luggage in to the cab. The only thing they did was to open & close the doors, and that's it. Guests that are checking out in the early morning hours (as early as 6 am) were extremely loud and noisy, like slamming of the doors; shouting at each other at the corridor, arguing and kids crying, dragging of the luggage, etc. I even had to open the door to tell them to keep it down. Maybe laying carpets on the hallway and put up signs to remind guests to be considerate and quiet down would help minimize a bit of the disturbance.

Offer food/breakfast menu to guest. Anyways not necessary anjan lang naman sa baba ang 7/11. Overall two thumbs up! Thank you for the wonderfull experience during our stay.

Value for money stay. The room is okay. But they should provide dental kits. A coffee shop is down on the ground floor and a Seven-Eleven store is also there.

I hope the door's retractable thing can be adjusted so that when the doors close it will not create loud banging sounds that really disturbs sleeps. Overall, the place is clean as always. the staffs were accommodating.

There is a construction site just beside the hotel but the staff moved me immediately to another room on the back which was quiet. Basic room but clean, good wifi. Safebox. No fridge. A 7/11 and a café in the same building. The road has not many other activities so it's difficult to find a taxi.

My husband and I, love staying here ,(hop in hotel Ermita) , our second home , every time we visited malate manila, excellent staffs , front desk , housekeeping , guards. They are amazing. I think They all know us already, becouse of My wonderful Husband 🤭, well highly recommended , excelent Communication (Frontdesk) . we just concerned about The noise from The hallway early In The morning,.foot steps , people talking to each other, loud bang everytime someone closes the door ,,( clean room )

The amenities here are very limited. But, that is why they can offer the price. The security is very good. Maintenance seems to be taken care of, and the wifi is working great. So, if you can handle not having a coffee maker and refrigerator in your room, very good place to stay.

good service... wifi is great. room is great....keep up the good work.

Safe. N . Secure!

Nice service 5 star for me .. Highly recommended hotel .

CLEAN AND COMFY. WALKING DISTANCE TO SOME MALLS LIke ROBINSONS ermita.

I kinda don't want to share a review about this place, because its so great. Fortunately I booked early, because they fill up quickly. Which makes sense, its very clean, very friendly professional staff, and a central location. Also on the ground floor is a great cafe with amazing local Philippine coffee on espresso. Seriously, you can't find that anywhere else in Manila.

Nice, clean and fast wifi budget hotel.

Staff is really nice and helpful. Its clean, easily accesible, close to everything, like major tourist attractions and Robinson. Another bonus is the non-stop shop next of the entrance. I only missed a small fridge in the room.

Nice & comfy room but the problem is, there's no kettle & fridge inside the room. So far very clean & faucet problem with the water drainage. Hope this will be given much attention by the hotel's staff.

very clean rooms.. nothing else

Quick check-in but does not allow early c/in despite of mid occupancy level Our room 414 have ceiling cracks. Upon arrival, Bathroom has odd smell from the drainage, have to call housekeeping in the middle of the night. He was nice to clean again and it helped. Bathroom floor was flat. water would spread across the entire floor and would not flow back to the drainage.

The front desk and all the staff at the hotel are all helpful. I always stay here for six to eight nights whenever I was in the Philippines and will stay here again when I come Back. I was thinking of staying here next time for fourteen nights and not to look for other hotel because of the nice people working at the hotel and location is really very convenient to me.

Been here before on business trip. With the excellent service and friendly staff from guard to counter staff, I requested my colleague to book for me again so my family can experience a good accommodation. Keep up the excellent service Hop Inn peeps!

I stayed here w/ my brother bec of the location. The location is walking distance to US embassy, more or less 1km.. This place is very strategic to those who have transaction in Manila. For info, There is no dental kit nor even slippers available for guest. Good thing there is 7-11 store near the lobby. No telephone on the room, only list of numbers you call if you need help. This is a good to stay for short stay visit..

the hotel was clean and had a 7 eleven store the staff were friendly and the room was good the bathroom was clean and gave you soap and shampoo And the internet is very fast and can help you accomplish work if you have work to do.Overall good hotel if your ever in ermita and on a budget stay in hop inn.

Heard cats meowing during night time I can't sleep well. Towels need upgrade low quality. Near Jollibee just walking distance.

Fast check in and check out. Comfortable beds. Clean. Only 1 thing that I think will make it better is to have glasses to have water.

The location is very good. rates are ok so long as u book early. Wifi was bad though. Me and my colleagues couldn't access 90% of the time.

I'm from Mindanao, I was looking for a place where accessable and near US Embassy and also near St Luke's Ermita. I can recommend this place. A very clean and comfy place you can stay.

I called ahead to confirm if I can check in early and the lady who answered said that I can check in at 7 am. So I booked a room, went there at 7 am and to my surprise I was told that the check in is at 2 pm. I had to wait for almost 3 hrs to get a room. Second issue, they asked for your vaccine card, which is fine with me but when I was on my way back to my room after buying coffee downstairs, I saw someone wearing a PPE doing a Covid test on one of the guest, I don't really mind that as long as it was done inside the room but the guy was outside the hall when it was being done. I thought you can't check in at this hotel if you're not fully vaccinated or if you are isolating. There was nothing that says that this is a quarantine hotel. So disappointed. I would recommend checking with them first. Getting the name of the person you will talk to and making sure it's all recorded. Not worth the price as the rooms are very basic.

Staffs are accommodating. Room is clean and comfortable. This is a great price for a hotel and good location. If your wifi is not working the first time you connect, do not hesitate to ask the receptionist. They will provide you another access. After that it is all good. Internet connection is fast. They don't provide toothbrush and slippers because it is just a budget hotel. It doesn't hurt to bring your personal toiletries. They don't have a telephone per room. But they have one per floor.Telephone is near the elevator. But they have viber account you can access if you need to communicate with them. If you wanted all ammenities/ supplies to be available please book on a high end hotel. Manage your expectations according to your budget. Don't get intimidated with negative comments. Just try it yourself first. There are still room for improvements anyway. I had a great time. I will definetly book again here.

Very nice place to stay in. The staff are very accommodating and nice, well appreciated. Overall, maganda and malinis. Thank you sa lahat.

Place is very nice, good located, close to bars and restaurants opened 24/7 I arrived at night around 1am and there still was restaurants open close by 3mins walk distance. The only not nice part was with checking out. The staff told me to wait until they check the room and that didn't felt ok.

Hop Inn is always a good place.. Food is near by, rooms are clean, the beds are in good condition, 7eleven is attached to the hotel for coffee, snacks, food. Staff is friendly, street is safe, and just a good hotel in General.

your front office staff was very professional and helpful and i would like to point to Ms Honey for her help in making my stay there nice. i would also like to point out that there were too many roaches at level 1 esp. the smoking area .

I asked for extra pillows and are willing to pay extra for it. I called and was told that they will check, but no one got back to me. An extra pillow was important because I was traveling with my daughter and wife

Best people in the (hotel) business. Everyone from the front desk, to the security guards, to the housekeeping force are efficient, courteous and friendly. Hop Inn Ermita is like second home where you are treated like family.