2/5 Carol A. 5 months ago on Google
Stayed
here
for
2
nights
for
a
wedding
of
a
friend.
Check
in
-
security
personnel
were
very
polite
in
assisting
us
from
drop
off
to
the
parking
space
even
reserve
the
parking
slot
when
we
advise
that
we
are
staying
for
2
nights
and
we
are
worried
if
we
can
still
have
a
slot
if
we
go
out
to
go
to
the
church
and
come
back
for
the
reception
since
the
frontdesk
advise
that
it
is
a
first
come
first
serve
basis
in
the
parking.
Location
-
the
hotel
is
near
the
gate
of
intramuros
and
it
is
easy
to
take
a
tour
go
to
other
places
which
is
very
accessible
even
if
you
take
a
public
transport
Staff
-
upon
check
in
we
ask
for
an
assistance
to
carry
our
luggage
but
the
staff
who
assist
us
just
bump
our
bags
in
the
wall
in
the
cabinet
and
we
end
up
helping
him
out
instead.
It
is
hard
to
call
the
housekeeping
for
assistance.
We
even
called
2-3
follow
ups
to
the
frontdesk
before
someone
send
our
request.
You
should
have
a
very
long
patience
and
waiting
time
before
you
get
served.
The
staff
will
not
attend
you
immediately
especially
when
you
are
a
local
tourist.
You
can
feel
the
isolation
of
foreigner
and
local
from
the
staff
in
the
frontdesk
to
the
staff
in
the
penthouse.
They
are
also
letting
the
intern
assist
the
guest
without
proper
supervision
and
giving
an
incorrect
information
to
the
guests
and
the
managers
were
not
even
apologetic
with
their
mistakes.
Lastly
the
frontdesk
even
ask
the
guard
for
other
checkout
and
parking
policy
which
is
not
appropriate.
A
frontdesk
staff
should
know
better
than
other
staffs
because
they
are
one
welcoming
and
the
first
and
last
touch
of
the
guests.
Food
-
Complimentary
breakfast
buffet
is
not
ok.
The
egg
is
not
fresh,
full
of
fried
and
process
food,
less
selections,
nuggets,
chicken
longganisa
and
everyday
arroz
caldo
serving
which
is
very
bland.
Coffee
is
a
bit
acidic,
hot
choco
taste
like
ovaltine
with
milk
and
not
a
real
tsokolate
as
expected.
Fruits
were
dry
and
sweet
ham
is
a
bit
chewy
taste
like
it
was
thawed
from
the
freezer
for
couple
of
days.
Room
-
1st
night
the
beddings
were
a
bit
itchy,
the
towels
were
a
bit
grayish,
we
ask
for
a
slippers
but
the
frontdesk
advise
that
it
is
not
included
in
the
accomodation
and
you
need
to
pay
for
extra
35
pesos
each
person
to
have
one.
First
time
to
hear
that
in
a
hotel
accomodation.
No
laundry
bag
and
they
only
give
us
a
trash
bag
since
their
supplies
for
the
laundry
bag
is
not
available.
The
light
is
quite
din
in
the
nights
time
no
center
white
light
for
the
night.
We
requested
for
a
city
view
but
we
end
up
a
view
beside
the
LPU
roofdeck.
We
also
need
to
request
for
our
toiletries.
On
the
2nd
day
they
did
not
refill
the
hand
towels.
Overall
our
stay
is
not
worth
it
for
money
even
for
the
experience
and
surely
we
will
never
come
back.
This
is
one
of
the
overated
hotels
posted
online
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