1/5 Kimberly C. 9 months ago on Google
I
recently
had
an
extremely
disappointing
experience
with
Armada
Hotel,
and
I
feel
compelled
to
share
my
frustration
and
dissatisfaction.
Despite
encountering
unforeseen
circumstances
that
required
a
change
of
booking
date,
the
hotel
showed
a
complete
lack
of
flexibility
and
refused
to
provide
a
refund.
This
inflexibility
and
poor
customer
service
left
a
bitter
taste
in
my
mouth.
In
today's
competitive
hospitality
industry,
it
is
imperative
for
hotels
to
prioritize
customer
satisfaction
and
provide
a
level
of
service
that
goes
beyond
the
mere
transaction.
Unfortunately,
Armada
Hotel
failed
to
live
up
to
these
expectations.
Their
unwillingness
to
consider
a
change
of
date
or
offer
a
reasonable
solution
demonstrates
a
complete
disregard
for
customer
needs
and
circumstances.
I
believe
that
a
hotel's
true
character
is
revealed
in
how
it
handles
challenging
situations
and
interacts
with
its
guests.
In
this
regard,
Armada
Hotel
has
fallen
short.
Their
rigid
policy
and
lack
of
flexibility
have
not
only
cost
them
my
business
but
have
also
tarnished
their
reputation
in
my
eyes.
I
strongly
urge
potential
guests
to
think
twice
before
making
a
reservation
at
Armada
Hotel.
If
you
value
a
hotel
that
prioritizes
customer
satisfaction,
provides
a
high
level
of
service,
and
displays
flexibility
in
accommodating
unforeseen
circumstances,
I
suggest
looking
elsewhere.
Armada
Hotel's
lack
of
understanding
and
refusal
to
consider
a
change
of
date
or
offer
a
refund
are
indicative
of
a
deeply
disappointing
customer
experience.
3 people found this review helpful π