Denovo Diamonds image

Denovo Diamonds

Jewelry store

😠 My fiance had my ring custom made by Denovo Diamonds. His hard research on where to have a ring especially made thinking it was going to be worry free and a breeze, turned out to be a burden. I messaged their IG account last Saturday to finally complain about their services and treatment towards my... People often mention ring, Denovo, Diamonds, fiance, gold, engagement, rose, time, staff,


Address

Ground Floor, Century City Mall, Kalayaan Ave, Makati, Metro Manila, Philippines

Website

www.denovodiamonds.com

Contact

+63 917 706 2548

Rating on Google Maps

4.70 (72 reviews)

Open on Google Maps

Working Hours

  • Thursday: 11 am to 7:30 pm
  • Friday: 11 am to 7:30 pm
  • Saturday: 11 am to 7:30 pm
  • Sunday: 11:30 am to 7:30 pm
  • Monday: 11 am to 7:30 pm
  • Tuesday: 11 am to 7:30 pm
  • Wednesday: 11 am to 7:30 pm

Featured Reviews


Frequently mentioned in reviews: ring (34) Denovo (16) Diamonds (12) fiance (11) gold (11) engagement (11) rose (8) time (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Therese Pauline T. 4 years ago on Google
    My fiance had my ring custom made by Denovo Diamonds. His hard research on where to have a ring especially made thinking it was going to be worry free and a breeze, turned out to be a burden. I messaged their IG account last Saturday to finally complain about their services and treatment towards my fiance as he went to there to have my ring cleaned. I live in New Zealand, that's why I was not with him, but how I wish I was. The final straw for us both was when my fiance pointed out a shade of rose gold ring that he originally wanted (because my ring turned out to be yellow gold but still "rose gold" in the paper work!) and Jun (Roi, I sincerely do apologise as I have mentioned your name last Saturday instead of Jun's) told my fiance that rose gold tarnishes when someone who wears it is acidic, or applies lotion quite often. My fiance not knowing too much about that just nodded and walked away - but I am so glad that he told me. In the first place, gold does not tarnish, and rose gold should in fact turn a deeper shade of "red" as it ages. Mind you, we have only been engaged for only half a year, so it should still be in pristine condition. I proceeded to ask if it was just rose gold plated because that is not what an 18k rose gold ring looks like at all, to which they replied that it is pure 18k rose gold. They said that they were also surprised at how yellow the band is and that they will investigate the matter and that they are PRIORITISING IN MAKING ME A NEW ROSE GOLD RING and that they will keep me posted regarding their investigation. I was impressed with their response, HOWEVER, my fiance came back at their store today and there was NO NEW RING. Instead, they turned things around and asked if we haven't taken it to any other jewelers to be cleaned or whatnot. They insisted that it really is rose gold. They even called my fiance back to give him a "gift" which is very unthoughtful and is of no use to us - or to anyone. What will a tray supposed to make us feel? Was it meant to make us feel better with how you have treated us, especially my fiance? You see the events that led to this mother of all rants are as follows: 1. He was asked to pay an additional 12k for a specific setting that he wanted, because apparently their bespoke services are limited to the settings that they have. With the amount of hard earned money spent by my fiance, he was of course expecting them to deliver. 2. The first time he saw the ring, he was dumbfounded with how uneven and rough it was to which Liezel said "ganyan po talaga yan kasi handmade" - JUST WOW. When my fiance messaged them, that was when they offered to have the ring fixed. 3. When he went to have my ring resized, he was being asked to pay an additional 2.2k so he will be able to take the excess gold from my ring. Never in my life have I heard of such an arrangement, also it was not written in any of their policies that there will be a charge for taking the excess (when that has already been paid for in the first place!). Kung pina laki yung ring, understandable na may extra charge. They waived it because my fiance was firm about it. My ring is still uneven under the prongs, and the prongs itself as well, but he did not want to bother having it redone anymore because it has been exceptionally hard to deal with their staff. I have voiced out my thoughts that their staff should be well mannered and well trained - treating all customers the same irregardless of what they wear, what they look like or who they are, and that they should have accurate product knowledge. We will never be back for any of your services kahit pa lifetime warranty yung ring. You have proven to be very unprofessional in dealing with your paying customers. We may only be 1 couple complaining, and we may be nothing to you, but I do hope this will be enough to change the minds of a thousand more.
    10 people found this review helpful 👍

  • 5/5 Erick R. 7 years ago on Google
    When I decided to propose to my then girlfriend several months ago, I asked friends and relatives where they bought their engagement rings, and I also searched the internet for recommendations. There were a lot of suggestions and it was an uncle who told me about denovo. At that time, I was living in Northern Mindanao. I couldn't just go to the stores of the recommended jewelry stores and so all of my questions were via email. denovo Diamonds was easy to talk to. We had maybe 7 or 8 rounds of quotations as I took my time analyzing the stones they were proposing. Aside from the fact that they are easy to talk to, their stones are all GIA-certified so doing due diligence was easier. The matrix I came up with, comparing all the quoted stones from the several jewelry stores, was long and detailed. Making the decision to go with denovo was easy as their quotations stood out as the best among all GIA-certified stones. I proposed to her, and she said yes, and we're marrying in three months. I think the ring was perfect, and she thinks so too. Thanks denovo!
    3 people found this review helpful 👍

  • 5/5 Gino B. 5 years ago on Google
    I didn't realize buying an engagement would be tough. Good for me after about 10 stores of ring hunting i stumbled upon Denovo Diamonds. Liezel was very accomodating as she helped me search for the perfect ring for my lady. I ended up going for a bespoke princess cut that was delivered to me in impeccable quality. Best of all she said YES!
    2 people found this review helpful 👍

  • 5/5 Joseph Ian A. 6 years ago on Google
    Fantastic experience and great customer service! I came across Denovo diamonds on the net and I initially contacted them through FB. I asked a lot of queries prior to requesting an appointment and they responded immediately. On appointment date, I met Euri and Jun who were both welcoming and patient to answer all my questions. They showed me different styles from solitare, halo, pear etc. which were all beautiful. It was a stress free experience and I was never rushed to decide. I didn’t get the ring on the first visit as I want to do additional research and think about my options. After a couple of days, I contacted them again and this time, I requested if they can source a particular diamond I found online and if they can deliver in 2-3 weeks time. Euri and the team were kind enough to arrange my request. I was very happy with the final outcome and the ring was ready even before the agreed delivery date. The ring was delivered with all the documentation and came with lifetime warranty covering cleaning and even resizing. I couldn’t be more happy. Also, a big thank you to Denovo!
    2 people found this review helpful 👍

  • 5/5 Francis C. 4 years ago on Google
    We had a pleasant experience at Denovo. They have timeless collections and their staff are friendly and very accommodating. We visit their shop regularly to have the ring serviced which is part of the warranty. They also never fail to advise us whenever the ring is already available for pickup. And every after cleaning, the ring looks brand new (this is the best part)!
    1 person found this review helpful 👍

  • 5/5 Deven P. 5 years ago on Google
    It's been weeks of struggle to find a ring suitable to me and my partner, and good thing I've found the Denovo Diamonds.. Normally, staffs are just average when it comes to assisting customers but I just had a wonderful experience with my interaction with their staff, Fernando. He is a store asset. Just received the rings now. Me and my partner is amazed and happy with it.. I'm beyond satisfied!! I recommend this to everyone!!!
    1 person found this review helpful 👍

  • 5/5 jerico a. 7 years ago on Google
    I was searching for an engagement ring when I came across the website of Denovo Diamonds. There you can create or customize the ring that you want and that is within your budget. The service that they offer is excellent and I never had any problems dealing with them. I know that I made the right decision in choosing Denovo Diamonds when I proposed to the love of my life and she was mesmerized by the engagement ring that I have customized. She constantly receives compliments from her colleagues that they love her engagement ring. I heartily recommend Denovo Diamonds.
    1 person found this review helpful 👍

  • 5/5 Tin P. 3 years ago on Google
    Stunning jewelry pieces! Looking at my engagement ring and our soon-to-be wedding rings, I'm in awe in the quality of the diamonds and the workmanship. Brilliant! The staff of Denovo are accomodating and knowledgeable. Rest assured you are in good hands. Shout out to Fernando :) All the best Denovo Diamonds!

  • 5/5 Mark V. 3 years ago on Google
    very happy with our rings from engagement to wedding bands. great customer service 100% recommended.

  • 5/5 OWLS P. 3 years ago on Google
    My soon to be wife is very happy with the ring. Thanks Denovo Diamonds! 😁

  • 5/5 Zaraine A. 4 years ago on Google
    Absolutely Stunning! The service was great. All the staffs in the store were very accommodating and informative. The quality is excellent. We absolutely love the wedding bands along with the engagement ring purchased at Denovo Diamond PH. Beautiful diamond and craftsmanship of the rings were amazing. - Jof & Raine

  • 5/5 LycaVlog P. 4 years ago on Google
    Fantastic customer service and the staff was very informative! I been looking where to customize the engagement ring for my girlfriend. And I found Denovo Diamonds via google and visit Century City branch in Makati (close to my office). I received my order last December 11 (perfect timing). May I compliment you on the beautiful craftsmanship and design. I'm very pleased with its elegant and timeless classic design. Thank you again and I will be sure to shop with you in the future. Highly recommended! 😘😘😘

  • 5/5 kaira q. 1 year ago on Google
    love offer- ring on for our love once.... Denovo Diamonds jewelry is perfect... its time to shine.

  • 5/5 N C. 5 years ago on Google
    Bought the engagement ring here for my fiancee. She loved it so much that we also decided to also buy our wedding bands here. To our surprise, we were given a special gift if you buy both engagement ring and wedding bands here. Let's face it, a fine piece of jewelry is never cheap. You get what you pay for, but payment terms are flexible enough for those who want to avail, especially those who might be tight on the budget. Will definitely recommend Denovo Diamonds.


Call +63 917 706 2548 Open on Google Maps

Amenities


  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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