My mother was confined for covid for 3 weeks. I would get threatening messages to top up my deposit with 24 hours or my mother won't be given her medication and food! Even to the last day before her discharge, I was warned to again put in additional deposit which I did. I found out on the following day upon the discharge process that I had over paid the hospital by 100K. I was told to come back after 9 months to get my excess payment deposit. The nurses are rude. The doctors charged incredible fees yet do not issue official receipts. Avoid this hospital. Just a quick update. I had been chasing the hospital for the refund almost every week. I finally was told today that check is still not signed. I should just patiently wait for my turn. It has been one year and 3 months. Incredible.

Can't say enough negative things about this place. Unprofessional staff, very, very difficult to get around. Unclear instructions about getting results, no ability to get results via a portal or email, you must show up in person and wait in line. No streamlined processes, anywhere, we had to pay for our single procedure in 3 separate locations! It's like going back to the 70s for a hospital visit. A complete and utter lack of customer service. As a cash paying customer, avoid this place at all costs, if you have insurance, well, good luck.

Shocking! Avoid this hospital or at least make sure the doctor is someone you know who is responsible and knowledgeable and at least have sympathy to patients. Not a good experience from staff to doctors. My father died here in their emergency room. Been #4 in the list everyday seeing others who came after us been assigned rooms and not us. Visiting time just look at the patient for few seconds each round. I don't want to waste more time detailing more issues. The doctor is reachable to talk about his PF but not after we paid the PF. Cant reach him for his signature! Then they lost the death certificate after we were told to wait and gone there back and forth for it waiting for the doctor to sign it. How irresponsible! Can you trust this hospital to take care of your sick? Unless you want to die or you dont know about their services (read the reviews here so you know), dont go here!

This has been our go to hospital for our check-ups and other concerns for years as this is the nearest from our house. The pieces of equipment and facilities are relatively old. Consultations take forever to finish as doctors are always late if not on their rounds. The food when admitted are also not appetizing. The only good side in doing the laboratory tests and other requests here as compared to clinics when using the HMO is that as long as the LOA is presented, you can get your tests done right away without verifications or whatsoever. The results are also fast except for their radiology department but sadly no online platforms yet for all which requires patients to retrieve it personally. March 2023 - They now have an encoding cashier on the 5th floor where you have to drop by and present your LOA before availaing the services. #Hassle

is it legal to pay doctors charges?! the one doesn’t declare to your bill??

If you want to die, come to this hospital. My farher was admitted to this hospital and died. If I can give it a negative star, I would. The quality of the physicians in this place is just terrible. They come to see him for 2 minutes each day but could not tell us anything about his condition as they said that their portable xray machine is broken. They have 1 portable xray machine for the whole hospital. Therefore my father’s treatment was suspended while the machine was broken. Eventually, he died and we are left with a huge medical bill. This place is a hell hole.

Service is very poor, facilities and equipment are poor, old, and not well-maintained. They have more elevators than other hospitals but all were very slow. What would happen for patients in life-threatening emergencies? We were only forced to bring my father to this hospital’s emergency room as it was the closest to the location at that day and time. Customer care is not a priority. Our HMO covered the entire hospital bill, but the billing staff red-tagged my father who was hospitalized after being brought to the E.R for abnormally high blood pressure. Upon reaching a bill of 90k in the first few days, the patient was red-tagged for not paying a downpayment of 70k within 24 hrs during a weekend, despite us arranging the HMO with the billing station in advance. Pwede naman i-add sa bill and inform the patient how much na aabutin just like other hospitals, but they cut off all access to medication and tests even if the patient was in critical health. The billing staff and the some of the nurses especially were unprofessional and inefficient. The female day nurse spoke to my father in an unusual manner. “inomin mo yung gamot hindi mo titigan ha.” “O, kumakain ka nanaman?!” The nurse leaves the medicines to be taken without proper instruction and record. In other hospitals, the nurse will not leave your side until they can assure you took the medicines on time and at the right time. They ensure that the patient is comfortable, happy, and well-taken care of as much as possible. The other personnel like those delivering the hospital food, janitors, and a few guards were courteous, cheerful, ans very polite. However, another concern is the hospital food. May heart condition yung patient, but the food being served were very oily food, and poorly portioned. Like the tinola, only one drumstick with a cup of very oily and salty soup, but a chunk load of white rice. No vegetable or fruit side dish. The same applies for most dishes. The regular private room was 6k a night. Although spacious, the and the walls were very thin. You could hear the conversation of the patient next door, the noises of voices and alerts coming from the nurses station. The bathrooms were obviously not upgraded. There was no emergency button in each room, and there was no digital patient monitor. How would you expect the patient to get proper rest with noises coming from all sides of the area? I felt sorry for the companion as his bed was a foldable chair to a flat bed, but it was very stiff and looked like a very cheap massage table. Cabinets in the room were also loose and almost falling off. If you want your life to be saved and to receive the best healthcare possible in the country, go to another hospital like St. Lukes or Cardinal Santos. Please do not bother staying at Metropolitan Medical Center.

My sister and husband both contracted COVID just last week. They were admitted Aug 4 and Ayg 5 respectively. My sister is in good health and hubby has underlying conditions. The caregiver were good. The attending physician were not in their top notch field. They were getting better then all of a sudden both passed away of cardiac arrest. I would NOT recommend anybody going to this hospital unless you give up on life. This is the 4th member of my family that passed away from this hospital.

The Metropolitan Medical Center is one of the hospitals that gives a relaxed and comfortable vibes for a hospital. They have a wide range of doctors accredited by different health insurance or HMO,however as of this writing, Maxicare is no longer part of HMO list for this hospital. Doctors are friendly and they have a wide range of medical equipment that can use for different medical test. At the ground floor, different coffee shops and canteens can be found for your eating needs. There's also Ever Super Market that is open til 1 in the morning for any of the confined patient needs. If you happen to visit Masangkay and needs some medical attention, you may want to consider Metropolitan Medical Center.

In emergency area, there were 3 staffs who approached us and asked us three times what was happening to the patient. Should the doctors/nurses be recording what has been shared and discussed already? Also, chief complaint wasn't treated. There was no explanation as to why ECG is needed for an LBM case. Lack of explanation and drug prescription from the young doctor. We asked for a 2nd opinion from a different hospital and was given a complete prescribed medicines..Facilities and staffs are nice but your place looks more of a training ground for newbies.

Scenario 1 Cant book an ambulance in all hospitals in the metro. Ran to metro because its the nearest hospi where I live. They declined emergency care dahil need daw ng pcr. Like its an emergency care. Asked us to sign and pay upfront. The waiver states kung may mangyare sayo sa waiting area (aka parking) they are not liable. Asked us to pay 3k dahil dumaan daw ng ER. Drove myself to makati med. They assisted me ASAP. Findings. Oxygen level way to low, BP and pulse extremely high. If i didnt arrived on time i would have been dead. Admitted for 2 weeks. Paid only 20k dp. They gave full care. Except the nutrition unit. They failed to serve dinner couple of times. They made me settled the balance after. Senario 2 Awful service and nurses are just rude. They stopped all care and medication just because may kulang daw na deposit. All deposit needed are already paid. Wala pang one week yung patient and wala pa yung billing cycle the hospital usually gives weekly. Then the doctor adviced to buy the meds outside dahil nga ayaw na nila mag dispense. When it was given. Nag wawala yung nurse on duty. Kung hindi lang emergency sana sa makati med ko nalang tinakbo patient ko.

(Translated by Google) The hospital that looks like money. The cure here is prepaid. Required and deposit, if your deposit is canceled while you are confined, you will be required to add, otherwise they will stop providing the medicine. We can do nothing if this hospital's mission is to make a profit. Change it so it's your name Metropolitan Medical Center (Original) Ang ospital na mukhang pera. Parang prepaid ang gamutan dito. Required and deposit, pag ang deposit mo ay naconsume habang naka confine ka, haharassin ka na magdagdag, kung hindi, hihinto sila magbigay ng gamot. Wala tayong magagawa kung talagang ang misyon ng ospital na ito ay kumita lang. Palitan nyo na kaya pangalan nyo sa Metroperatan Medical Center

An absolute Horror Hospital! The staff is unfriendly and the amenities are terrible. The rooms are full of mold and insects. It smells terrible. The pictures will tell you the story.

My FATHER IS DOCTOR IN METROPOLITAN IS NAME DR.VINCENT GOUNLONG SA HEART

Foreigners beware of poor business billing practices at Metropolitan Medical. Overpriced for care, where you get judged by supervisor of credit and collections. I am pwd foreigner was takin advantage of financially and was made uncomfortable the whole time with billing concerns. Not worth the care. Just go to public hospital for ER. Admittance visit Ospital ng manila.

Patient's room CR is so dirty that you'll have a heart attack using it, toilet seats are gone, they don't even have shower curtain. And the hospital food is worse in the business. Didn't even provide disposable utensils. Don't know if it's a hospital or some sleazy motel room.

Resident doctor in ER is asking unprofessional/offensive question to the patient. She feels like we as a customer, will be impressed in her approaching questions. Well being a resident doctor is not how you dress in white blazer and just roaming around, but it is all about good service and high emotional quotient to help the patient in emergency.

Went to Metropolitan ER. Was given medicine on nausea and was prescribed meds for headache and... allergy? (Benadryl which is said to make me sleep since my heart rate is at 110 to 120s and I should just sleep it off, apparently). Got sent home after because I might be having anxiety attacks at the hospital. Told the Dr. I tend to lose the anxiety after staying in the hospital but was told it's my call if I want to stay since "there's nothing they can do anymore". No tests. Got billed P700 for nothing. Went home and slept only to throw up after a while. HR is still the same after sleep. Went to Manila Doctors ER. Got my ECG, blood tests (high WBC for infection but negative on dengue) and urine test (high bacteria). Got 1.5 bags of dextrose for the dehydration and fever. Got meds for my acidity and nausea. Managed to sleep for a while. When I woke up, HR is now at 90s. Was prescribed antibiotics and paracetamol (as needed for the fever). Went home sleepy at 3am (if only I went to MaDocs first...) but definitely feeling better. Got billed P10k but it was worth it.

I have bad experience the employee doctor this hospital,the gyn sonologist are very rude doctor that I ever met.i am paying too expensive because I'm pregnant with twin I got a cough that day,and the doctor yelling me that I am very sensitive those had cough patient or person.and then she didn't finish her ultrasound to me I feel terrible sad what's kind of behavior is that?! she's a doctor why she act like celebraty something?...but the management that hospital called me hopefully Thier will do something about that bad attitude doctor to me so that she cannot discriminate another patient.

I had my lapchole here.The Op Room is like cerebro! i was in awe when i entered it. There are old and new buildings here. i was confined prior surgery to the old building but had my recovery in the new building w/c is so clean and so good lolz (if only i can extend lolz). I never had a poor exp with staff specially with doctors unlike with CGH having discrimination for Filipinos and Chinese patients and HMO users.

I really love the way they treat the patient..

If we weren't able to tranfer to another hospital we could've died. We stayed in the hallway of the emergency room for 14 hours, from 15:00 to 5:00 the next morning. We were moved to a tent where it was so hot and our bed wasn't even a bed--it was a mere stretcher. The patient deserved more care than that. And for the price of 86,000 Php? It was really REALLY not worth it.

Doctors are very responsible person, very friendly nurse

Best doctors and friendly nurse though the management sometimes are not good.

Great find

A private hospital in manila

Good day . As no walk in policy . You can call via trunkline and connect to their clinic .This hospital is very helpful for those who have a health card just like me . I was in the gastroenterology and even though it is my first time to go alone , Mostly the doctor , guard , elevator staff and the secretary of the doctor they are very compassionate . Besides if your a hungry one you can bring some sandwiches you can eat those at waiting area . Because it takes a little longer to wait before you're name will be called 😊😊😊

Best doctors.. Friendly nurses.. Approachable staffs in billing.. Specially mr. Cris Licuanan

Best Doctors and friendly nurses..

Best Doctor. PWD friendly hospital.

(Translated by Google) The ER answered unprofessionally. (Original) Unprofessional ang sumagot sa ER.

Best doctor and friendly nurses 👍🏻👍🏻

Not a top notch hospital in Metro Manila. Equipment are a little bit dated. Parking lot building ramp is terrible. You barely have enough room to maneuver a car through the ramp. You will regret it if you drive a big SUV to this hospital. Hospitalization cost here is also no reasonably priced.

MetroMed no longer covers Maxicare.

(Translated by Google) We kept on asking for an extra blanket for the patient, and they just went away without giving anything. I came home to get a blanket. hospitals that look like money, are more concerned about payment for extra blanket than patient welfare. if you need to pay then you should tell right away, but the cycle is still around. I had a hard time getting a blanket yet (Original) We kept on asking for an extra blanket for the patient, and sige lang sila ng sige wala wala naman bininigay. Umuwi nalang ako to get blanket. hospital na mukhang pera, mas concern pa nila payment for extra blanket kaysa sa welfare ng patient. kung need nyo pala bayad dapat sinabi agad, hnd yung paikot ikot pa. nahirapan ako kumuha ng blanket pa

Everyone is very kind, polite and patient. Friendly staffs. They attend to your needs immediately. Excellent service! They do their tasks in a swift. I feel that my life/health is in good hands if I choose this hospital. Thank you for taking care of my father. Shout out to excellent people in Radiology department, HMO people and laboratory.

Competent healthcare from reliable physicians

(Translated by Google) I am Japanese. While traveling through Manila, I was transported by ambulance, per meal. It was recovered in a matter of hours with quick treatment, inspection and infusion. Doctors and nurses seemed to be very busy, but they were very kind and handled properly. However, all Japanese is not supported at all. Normally, hospitals in the Philippines are all paid upfront, but for some reason it was ok for the return account. You can pay with a credit card. Security staff will be stationed at the exit and you will not be able to leave the hospital unless you show your payment card. I didn't know, but the Philippines will bring a prescription and ask for it at an outside drug store. There are Starbucks and Supermarkets in the hospital. I'm dehydrated and want water anyway, hanging a drip and going to the supermarket, the nurse is chasing and where are you going? I'll buy it for you, so go back to bed! The nurse went to buy. Since the body temperature drops considerably in the dehydrated state, if you shake it and tell it, if you hang two sheets like sheets. If you do not tell the symptoms properly, you will endure. Let's insist. Thank you very much for your help. Thank you Thank you very much. By the way, there is no toilet paper in the hospital toilet. It is necessary to purchase at the store in the hospital. If there is anything, I will be indebted again. (Original) 日本人です。 マニラを旅行中に、食あたりで、救急車で運ばれました。 迅速な処置、検査や点滴をして下さり、数時間で回復しました。 医師も看護師もとても忙しそうでしたが、とても親切に適切な処理をしてくれます。 ただ、日本語は全く通じない全て英語での対応です。 普通、フィリピンの病院は全ての治療が前払いですが、何故か帰り際の会計でオッケーでした。 会計はクレジットカードで支払えます。 出口にセキュリティスタッフが駐在していて支払いカードを提示しないと、病院の外には出れません。 知らなかったのですが、フィリピンは処方箋を持参して、外のドラッグストアで処方してもらいます。 院内には、スタバやスーパーがあります。 私は脱水状態で、とにかく水が欲しくて、点滴をぶら下げてスーパーまで行こうとしたら、看護師が追いかけてきて、どこ行くの？ 僕が買ってきてあげるからベッドに戻って！と言われ看護師が買いに行ってくれました。 脱水状態はかなり体温が下がる為、ガタガタ震えて伝えると、シーツみたいなのを二枚掛けてくれましたら。 きちんと、症状は伝えないと我慢我慢になります。 主張しましょう。 とてもお世話になりました。ございまし ありがとうございました。 ちなみに病院のトイレにはトイレットペーパーはありません。院内の売店で購入が、必要です。 何かあったら、またお世話になります。

This was once a trusted hospital. Not anymore. Some nurses who were there when my mom was in the ER were so rowdy, noisy, annoying and arrogant, no compassion, brutal, never minding that some people in pain needed serenity. No respect for clientele. And that was not all, when my mom died in the ICU, I heard some ICU nurses blasting jokes and sarcasm in the background. No respect nor remorse for mourners (I wonder how many times they passed the board exam before becoming nurses). Edit (backtracking): My mother also mentioned before that when she got her blood test done, there was no assessment of the result and her condition here. She thought there was no cause for alarm. But when she continually felt sick, she went to St. Luke's. And when they saw her blood test there, one nurse commented "how could they missed it." She was then diagnosed with liver cancer. There you go guys! Up to you to decide if Metro is the hospital for you.

Great hospital in terms of health care and quality of Health professionals. it has decent restaurants located at the ground level. the only downside of this location is that it has limited parking spaces.

The facilities are quite old. It may be a hospital that is catching up with the likes of St. Lukes and Medical City recently, but being a neighborhood hospital to the people living around the area, the quality of service should still be maintained to keep the patients' trust.

Good service. We were attended immediately.

A popular hospital specially among the Chinoy community of Binondo.

Just read the horror experience other went through this hospital. Its like that in real life but a lot worse. Haist. If you want to die because they refuse for the care and medication. Go here.

Good flow of service. No fuss, and great doctors too

I was confined for Tonsillectomy, I was really glad to be assisted by Mr. Ding Caber in admitting dept. He was very friendly and accomodating. He even assisted us to our room because there was no one to assist maybe because it was late at night. Good Job!!!

Not good! I was disappointed because the first time I came here for prenatal care, when I was more than 5 weeks pregnant, the doctor told me to come back in two weeks if there was no pain in the stomach, didn't check at all and told me to leave and pay 800p for the fee! amazing, in just a few minutes ask me! like stealing money

Hospital: The hospital had been around :) the facilities are a bit old (90ish vibe), but are comfortable. Based on my hospital confinement a few years ago, it was adequate (only part I didn't like was the layer of plastic on the bed but that's understandable). Staff: Good experience in general. Doctors: Personally, this place has lots of great doctors (some of the doctors are of Chinese descent so they can also help with Chinese speakers). **Special shout out to Dr Tan, Dr Baritua (EENT) and Dr Gan (Neurologist) among the best doctors I know. Parking: Parking can be challenging depending on the hour you visit. The default's the ground level parking, but they also have a building at the back which has a few floors of parking (again, can be full depending on time of day). They have Valet parking.

Being born here in this hospital, such a disappointment. For the past 30 plus years, still no improvement. Old school handling of paperworks as if no technology exist. Tama mga reviews dito, no flow of order. Such inconvenient hospital. Staff were 50/50. Some are good and some are lazy. Literally lazy. Took us half day to get the billing of the hospital! Inefficient staffs. To management, contact me. Ituturo ko lahat para malaman niyo

outdated hospital practices.. outdated facility.. slow lab works

Convenient and accessible. Houses medical experts and professionals. Service is good!

(Translated by Google) During Covid they were very Organized. (Original) During Covid napaka Organized nila.

Dcotors are always late! Knowing their patients are in queued and no senior/priority lane! These people could contract Covid-19 while waiting for several hours! Update: 08-Feb 2022 My mom contracted Covid-19 because of her clinic visit here. And almost died!

(Translated by Google) Grabe! The bills are expensive but your facilities are dirty! Super old Facilities. Easy for virus Outbreak! (Original) Grabe! Ang expensive ng bills pero ang dumi naman ng facilities niyo! Super old Facilities. Easy for virus Outbreak!

Based on my experience, most of the personnel are approachable and willing to assist. They might not be perfect but for me I would still recommend this hospital.

Highly recommended si dr. Willie Hao. He's nice and kind.

The Lobby is nice, but that's it. The ICU staffs and doctors are very noisy, and they bathe their patient at 2AM, when it is very cold. Also patients should never pass away on weekends, cos they would not allow to check out the body. Reason? No one in the accounting to file clearance

Great hospital and good professionals (this is coming from someone who hates hospitals).

Secret

Good hospital. Kind and attentive doctors, nurses and aides. Good location also.

Dr. Rhommel Natividad was very rude, and was not very helpful

(Translated by Google) Galing kmi ibang hospital, d sya gumaling dun so we decided to transfer in other hospital, d eto ung first choice nmin, peru ung ambil nmin sa ambulance dito nya suggest ksi lht ng snbi nmin n pgddlhn na hospitalpuro sya discouragement.mas mura daw dito . In short, that brain wash kmi, Since nmi brain nmin nmin, we believed in him, maryosep for kmi hinoholdap in this hospital. Every 2 days I need to update the payment if they do not need medicine. What the hell.ang pakunswelo n lng nmin mjo maasikaso sila at may improvement ung nanay ko kht ppnu. Kya lng discharge n nmin ksi wala p kmi isang lingo halos 200k n cost nmin. Ok nmn gumastos kya lng ginto nmn ung price tksa konte lng improvement. (Original) Galing kmi ibang hospital , d sya gumaling dun so we decided to transfer in other hospital, d eto ung first choice nmin, peru ung kinuha nmin sa ambulance dito nya suggest ksi lht ng snbi nmin n pgddlhn na hospitalpuro sya discouragement.mas mura daw dito. In short , na brain wash kmi, Since magulo n utak nmin, naniwala kami sa knya, maryosep para kmi hinoholdap sa hospital na to. Every 2 days kelangn i update ung bayad kung hndi hndi sila mgbbgy ng gamot. What the hell.ang pakunswelo n lng nmin mjo maasikaso sila at may improvement ung nanay ko kht ppnu. Kya lng discharge n nmin ksi wala p kmi isang lingo halos 200k n gastos nmin. Ok nmn gumastos kya lng ginto nmn ung price tksa konte lng improvement .

Christmas is here at MMC though cleanliness is lacking on some rest room.

(Translated by Google) At first okey eh ... Mag-iasikaso un sa impormasyon ng ER ... Pero 30 mins ako dito wla pa rin sa pangangalaga saakin. I just sit beside the trash kse wla they inoffer that bed when i told them that my eyesight is chan. (Original) At first okey eh... Maasikaso un nasa information ng ER... Pero 30 mins na ako dito wla pa din unaasikaso saakin. Nakaupo lang ako sa tabi ng basurahan kse wla sila inoffer na bed when i told them na nagdidlim na paningin ko sa sakit ng chan.